NYC Department of Social Services
ELIGIBILITY AND SUPPORT MANAGER
NYC Department of Social Services, New York, New York, us, 10261
The HIV/AIDS Services Administration (HASA) is the primary mechanism within the Human Resources Administration (HRA) which expedites access to essential benefits such as medical, social, financial, and vocational programs to more than 32,000 individuals living with HIV, as well as 8,000+ affected families.
HASA provides intensive case management, rental assistance, emergency and permanent supportive housing, and assistance with applying for public benefits and services including Medicaid, food stamps, and cash assistance. HASA also provides vocational services that prepare clients for employment. With counselors to help identify barriers to employment, clients can select vocational goals and receive support.
Under the general direction of the Center Director with broad latitude for the exercise of independent initiative and judgment, performs difficult administrative, analytical and supervisory responsibilities overseeing the unit's that comprise Eligibility and Support Services: Eligibility determinations, Error Correction, Control, and Reception/Disbursement & Collection.
The Eligibility and Support Manager provides direction to subordinate staff in the development of processes to initiate and deliver benefits accurately and expeditiously, evaluate unit productivity through statistical analysis, the composition of daily, weekly and quarterly reports, in addition to other administrative responsibilities.
Responsibilities:
Supervise subordinate staff and manages the operations of the Eligibility and Support Services Units, ensuring that units operate in conformity to Federal, State, City and agency mandates. Interpret and initiates the application of Federal, State, City and Agency mandates policies and procedures as it pertains to the reconciliation processes for petty cash and DSS 3575 disbursements to eligible HASA customers. Develop error rate parameters contingent with unit specifications and prepares corrective action plans, ensuring that deficiencies are corrected. Monitor workflow, time management and compliance with mandated time frames in affect for eligibility actions that are time sensitive to meet targeted projections for unit and action compliance. Liaise with HASA Center social staff, Central Administration Units, and Agency staff as required, for issues (special grants allowances, excess rent, etc.) as they relate to the units within the confines of Eligibility and Support Services, to deter duplication of benefits. Compose statistical and administrative reports derived from the outcomes of mandated supervisory procedural audits on cases within the confines of the Eligibility and Support Services units. Develop diverse tracking mechanisms according to unit responsibilities for cases that are under the confines of specialty units or legal processes to ensure timely data entry of benefits and allowances to avoid delays in receiving benefits. Minimum Qualifications:
A baccalaureate degree from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty. An associate degree or 60 semester credits from an accredited college and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in above. A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and five years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in above. Salary Range:
$66,062 - $75,971 Work Location:
375 Pearl Street, New York, NY 10038 Hours/Schedule:
9am-5pm Equal Employment Opportunity:
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic.
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Supervise subordinate staff and manages the operations of the Eligibility and Support Services Units, ensuring that units operate in conformity to Federal, State, City and agency mandates. Interpret and initiates the application of Federal, State, City and Agency mandates policies and procedures as it pertains to the reconciliation processes for petty cash and DSS 3575 disbursements to eligible HASA customers. Develop error rate parameters contingent with unit specifications and prepares corrective action plans, ensuring that deficiencies are corrected. Monitor workflow, time management and compliance with mandated time frames in affect for eligibility actions that are time sensitive to meet targeted projections for unit and action compliance. Liaise with HASA Center social staff, Central Administration Units, and Agency staff as required, for issues (special grants allowances, excess rent, etc.) as they relate to the units within the confines of Eligibility and Support Services, to deter duplication of benefits. Compose statistical and administrative reports derived from the outcomes of mandated supervisory procedural audits on cases within the confines of the Eligibility and Support Services units. Develop diverse tracking mechanisms according to unit responsibilities for cases that are under the confines of specialty units or legal processes to ensure timely data entry of benefits and allowances to avoid delays in receiving benefits. Minimum Qualifications:
A baccalaureate degree from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty. An associate degree or 60 semester credits from an accredited college and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in above. A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and five years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in above. Salary Range:
$66,062 - $75,971 Work Location:
375 Pearl Street, New York, NY 10038 Hours/Schedule:
9am-5pm Equal Employment Opportunity:
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic.
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