Core Customer Success Manager - APAC

Employer Industry: Global Employment Solutions Why consider this job opportunity: Salary up to $83,100 USD Flexible working hours and the ability to work from anywhere Generous paid time off and 16 weeks of paid parental leave Commitment to mental health support services and a learning budget Opportunities for internal mobility and career advancement Supportive and inclusive company culture with Employee Resource Groups What to Expect (Job Responsibilities): Manage the entire customer journey, fostering long-term partnerships Set and achieve Success Plans with customers regularly Deliver business reviews in collaboration with the sales team Identify and leverage upselling and cross-selling opportunities Educate and train customers on product use while ensuring high-quality service delivery What is Required (Qualifications): Strong expertise in the customer lifecycle, particularly in customer retention and churn mitigation Proven track record of growing and developing customer relationships Extensive knowledge of managing complex implementation or onboarding projects Fluent written and spoken English with well-structured communication skills Excellent attention to detail and strong problem-solving abilities How to Stand Out (Preferred Qualifications): Experience in developing and implementing Customer Success Plans Familiarity with various technical scenarios and customer verticals Ability to understand different stakeholders and effectively communicate with them We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

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