SonicWall
Employer Industry: Cybersecurity
Why consider this job opportunity
Opportunity for career advancement and growth within the organization
Supportive and collaborative work environment
Work remotely anywhere within the continental U.S.
Engage in meaningful work that directly impacts customer satisfaction
Participate in continuous process improvement initiatives
What to Expect (Job Responsibilities)
Manage customer inquiries, account setup, and escalation cases within company guidelines
Support audit readiness by ensuring accurate case documentation in tracking systems
Coordinate with global teams to resolve service requests and meet customer satisfaction goals
Triage cases, create and route support tickets, and elevate technical issues when needed
Identify opportunities to improve customer service operations and process efficiency
What is Required (Qualifications)
3+ years of related experience and a Bachelor’s degree (or equivalent experience)
Strong communication, problem-solving, and documentation skills
Proficiency in Microsoft Office (Word, Excel, PowerPoint)
Fluent in written and spoken English
How to Stand Out (Preferred Qualifications)
Experience in customer service operations within the technology or cybersecurity industry
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Why consider this job opportunity
Opportunity for career advancement and growth within the organization
Supportive and collaborative work environment
Work remotely anywhere within the continental U.S.
Engage in meaningful work that directly impacts customer satisfaction
Participate in continuous process improvement initiatives
What to Expect (Job Responsibilities)
Manage customer inquiries, account setup, and escalation cases within company guidelines
Support audit readiness by ensuring accurate case documentation in tracking systems
Coordinate with global teams to resolve service requests and meet customer satisfaction goals
Triage cases, create and route support tickets, and elevate technical issues when needed
Identify opportunities to improve customer service operations and process efficiency
What is Required (Qualifications)
3+ years of related experience and a Bachelor’s degree (or equivalent experience)
Strong communication, problem-solving, and documentation skills
Proficiency in Microsoft Office (Word, Excel, PowerPoint)
Fluent in written and spoken English
How to Stand Out (Preferred Qualifications)
Experience in customer service operations within the technology or cybersecurity industry
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr