RLDatix
Senior Manager, Customer Success (Enterprise)
RLDatix, Myrtle Point, Oregon, United States, 97458
Overview
Employer Industry: Healthcare Technology What to Expect (Job Responsibilities)
Lead and coach a team of Enterprise Customer Success Managers to support strategic healthcare customers Manage team capacity, assignments, and performance for high-quality customer experiences Oversee your own book of strategic enterprise accounts to drive product adoption and retention Collaborate with Sales, Product, Support, and Services teams to achieve business outcomes Monitor and improve key customer success metrics, including satisfaction and renewals What is Required (Qualifications)
8+ years of experience in Customer Success within a healthcare SaaS company Proven experience managing and developing a team, including performance management Successful track record in managing strategic enterprise customer relationships Deep understanding of hospitals and healthcare operations Ability to commute to client sites or company meetings within North America (passport required) How to Stand Out (Preferred Qualifications)
Experience operating in ambiguity and creating scalable processes in a fast-paced environment In-depth knowledge of customer outcomes, product adoption, and retention strategies #HealthcareTechnology #CustomerSuccess #RemoteWork #CareerGrowth #EmployeeWellness We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Employer Industry: Healthcare Technology What to Expect (Job Responsibilities)
Lead and coach a team of Enterprise Customer Success Managers to support strategic healthcare customers Manage team capacity, assignments, and performance for high-quality customer experiences Oversee your own book of strategic enterprise accounts to drive product adoption and retention Collaborate with Sales, Product, Support, and Services teams to achieve business outcomes Monitor and improve key customer success metrics, including satisfaction and renewals What is Required (Qualifications)
8+ years of experience in Customer Success within a healthcare SaaS company Proven experience managing and developing a team, including performance management Successful track record in managing strategic enterprise customer relationships Deep understanding of hospitals and healthcare operations Ability to commute to client sites or company meetings within North America (passport required) How to Stand Out (Preferred Qualifications)
Experience operating in ambiguity and creating scalable processes in a fast-paced environment In-depth knowledge of customer outcomes, product adoption, and retention strategies #HealthcareTechnology #CustomerSuccess #RemoteWork #CareerGrowth #EmployeeWellness We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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