insightsoftware
Customer Success Manager (French Bilingual)
insightsoftware, Myrtle Point, Oregon, United States, 97458
Employer Industry: Financial Technology Solutions
Why consider this job opportunity:
Opportunity for career advancement and growth within the organization
Flexibility to work remotely
Engaging and supportive work environment focused on client success
Chance to lead special projects that enhance Customer Success goals and processes
Collaborative culture that emphasizes teamwork and effective communication
What to Expect (Job Responsibilities):
Develop trusted advisor relationships with assigned customers and advocate on their behalf
Drive product adoption and usage to retain and grow revenue
Craft strategies for customer retention and negotiate renewal agreements
Manage customer relationships and escalations, focusing on solving business problemsForecast and track key account metrics, clearly communicating progress to internal stakeholders
What is Required (Qualifications):
Fluent in French and knowledgeable about French business culture
Bachelor’s Degree, preferably in business or a related field
Strong experience as a Customer Success Manager or Customer Service Associate
Proven experience in improving customer experience and driving retention
Ability to communicate effectively at all organizational levels, including executives
How to Stand Out (Preferred Qualifications):
Working knowledge of accounting, reporting, and analytics solutions
Experience in resolution and escalation management
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.
#J-18808-Ljbffr
Why consider this job opportunity:
Opportunity for career advancement and growth within the organization
Flexibility to work remotely
Engaging and supportive work environment focused on client success
Chance to lead special projects that enhance Customer Success goals and processes
Collaborative culture that emphasizes teamwork and effective communication
What to Expect (Job Responsibilities):
Develop trusted advisor relationships with assigned customers and advocate on their behalf
Drive product adoption and usage to retain and grow revenue
Craft strategies for customer retention and negotiate renewal agreements
Manage customer relationships and escalations, focusing on solving business problemsForecast and track key account metrics, clearly communicating progress to internal stakeholders
What is Required (Qualifications):
Fluent in French and knowledgeable about French business culture
Bachelor’s Degree, preferably in business or a related field
Strong experience as a Customer Success Manager or Customer Service Associate
Proven experience in improving customer experience and driving retention
Ability to communicate effectively at all organizational levels, including executives
How to Stand Out (Preferred Qualifications):
Working knowledge of accounting, reporting, and analytics solutions
Experience in resolution and escalation management
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.
#J-18808-Ljbffr