Michaels Stores
Retail Manager - Customer Experience Manager (Part Time)
Michaels Stores, Medford, New York, United States, 11763
Join to apply for the
Retail Manager - Customer Experience Manager (Part Time)
role at
Michaels Stores 1 month ago Be among the first 25 applicants Join to apply for the
Retail Manager - Customer Experience Manager (Part Time)
role at
Michaels Stores Get AI-powered advice on this job and more exclusive features. Store - Medford, NY Deliver a customer-centric shopping experience by managing front-end operations and expectations. Lead omnichannel processes. Maintain store recovery standards to fulfill Brand Promises. Provide friendly customer service. Assist Store Manager in ensuring adherence to Standard Operating Procedures (SOPs) and Company programs for compliance; ensure execution of policies and standards; hold team accountable for store conditions and results. Ensure all front end policies and procedures are followed; achieve KPIs and manage team to meet their KPIs. Plan and lead execution of classes and in-store events per Company programs. Lead omnichannel processes. Manage and execute shrink and safety programs. Assist with cash reconciliation and bank deposits. Support inventory processes, including RTV and ASN activities. Assist with onboarding new team members. Train, observe, and coach customer experience team (sales floor and cashier); participate in performance management; support talent development; utilize leadership competencies for self-growth. Serve as Manager on Duty (MOD). Interact respectfully with others; remain positive even in difficult situations; promote organizational values; serve as a role model. Assist customers, help locate products, and provide solutions. Participate in truck unloading and stocking, ensuring standards are met within budget. Manage shrink and safety programs. Cross-train in Custom Framing sales and production. In stores without a Framing Manager, lead delivery of high-quality custom framing solutions, planning and managing workload in partnership with the Store Manager. Preferred Knowledge/Skills/Abilities Other duties as assigned. Experience Required Retail management experience preferred. Physical Requirements and Work Environment Ability to stand for long periods. Move throughout the store. Bend, lift, carry, reach, stretch. Lift heavy boxes; access high shelves with ladders. Work includes nights, weekends, early mornings; some outdoor work and climate-controlled areas; some stockroom environments. Applicants must meet legal requirements; accommodations available upon request. Pay Range $17.50 - $23.00 About Michaels Our purpose is to fuel the joy of creativity. We operate over 1,300 stores across North America and online. We prioritize team wellbeing with benefits like health insurance, paid time off, tuition assistance, and discounts. Visit mikbenefits.com for details. Michaels is an Equal Opportunity Employer committed to inclusion and reasonable accommodations for disabilities. Contact Customer Care at 1-800-642-4235 if needed.
#J-18808-Ljbffr
Retail Manager - Customer Experience Manager (Part Time)
role at
Michaels Stores 1 month ago Be among the first 25 applicants Join to apply for the
Retail Manager - Customer Experience Manager (Part Time)
role at
Michaels Stores Get AI-powered advice on this job and more exclusive features. Store - Medford, NY Deliver a customer-centric shopping experience by managing front-end operations and expectations. Lead omnichannel processes. Maintain store recovery standards to fulfill Brand Promises. Provide friendly customer service. Assist Store Manager in ensuring adherence to Standard Operating Procedures (SOPs) and Company programs for compliance; ensure execution of policies and standards; hold team accountable for store conditions and results. Ensure all front end policies and procedures are followed; achieve KPIs and manage team to meet their KPIs. Plan and lead execution of classes and in-store events per Company programs. Lead omnichannel processes. Manage and execute shrink and safety programs. Assist with cash reconciliation and bank deposits. Support inventory processes, including RTV and ASN activities. Assist with onboarding new team members. Train, observe, and coach customer experience team (sales floor and cashier); participate in performance management; support talent development; utilize leadership competencies for self-growth. Serve as Manager on Duty (MOD). Interact respectfully with others; remain positive even in difficult situations; promote organizational values; serve as a role model. Assist customers, help locate products, and provide solutions. Participate in truck unloading and stocking, ensuring standards are met within budget. Manage shrink and safety programs. Cross-train in Custom Framing sales and production. In stores without a Framing Manager, lead delivery of high-quality custom framing solutions, planning and managing workload in partnership with the Store Manager. Preferred Knowledge/Skills/Abilities Other duties as assigned. Experience Required Retail management experience preferred. Physical Requirements and Work Environment Ability to stand for long periods. Move throughout the store. Bend, lift, carry, reach, stretch. Lift heavy boxes; access high shelves with ladders. Work includes nights, weekends, early mornings; some outdoor work and climate-controlled areas; some stockroom environments. Applicants must meet legal requirements; accommodations available upon request. Pay Range $17.50 - $23.00 About Michaels Our purpose is to fuel the joy of creativity. We operate over 1,300 stores across North America and online. We prioritize team wellbeing with benefits like health insurance, paid time off, tuition assistance, and discounts. Visit mikbenefits.com for details. Michaels is an Equal Opportunity Employer committed to inclusion and reasonable accommodations for disabilities. Contact Customer Care at 1-800-642-4235 if needed.
#J-18808-Ljbffr