Amazon
Retail Lead Associate, Customer Experience Operations
Amazon, Basalt, Colorado, United States, 81621
Retail Lead Associate, Customer Experience Operations
Join to apply for the
Retail Lead Associate, Customer Experience Operations
role at
Amazon Retail Lead Associate, Customer Experience Operations
1 day ago Be among the first 25 applicants Join to apply for the
Retail Lead Associate, Customer Experience Operations
role at
Amazon Description
Pay starts at $22.60 per hour with benefits available. Description
Pay starts at $22.60 per hour with benefits available.
Reduced Time Hours: Average work between 30-39 hrs per week.
This role requires open availability Tuesday -Saturday between 8:45am and 3:15pm.
As a Retail Lead Associate, you will be the face of Amazon and contribute to the vibrant culture based on customer obsession, trust, respect, integrity, continuous learning, and fun. You possess strong attention to detail, the ability to quickly prioritize tasks, the willingness to learn new things, and a commitment to delighting our customers. You will assist with customer service operations and floor leader responsibilities.
Key job responsibilities
Interact with customers by effectively using customer engagement strategies and model desired behavior for the rest of the team. Utilize inventory management systems to scan, process, and count product. Provide peer-to-peer feedback on processes and standards, serving as the escalation point to assist associate peers in solving customer issues, where appropriate. Contribute to continuous improvement of the customer experience and operations by participating in the development of best practices. Help identify and communicate barriers and trends that contribute to the customer and associate experience and support the manager in building a strong site culture. Work with a manager to maintain the physical safety and quality standards of the site. Work in a fast changing and ambiguous environment. Perform additional duties, as assigned Work flexible hours including nights, weekends, and holidays. Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, as well as continuously climb and descend stairs.
About The Team
Interested in joining our dedicated team at Amazon that makes the return of pickup and packages convenient for our customers at our Locker+ retail locations? Curious to be at the heart of where innovation meets customer obsession?
Customer Experience Operations (CXO) is an exciting organization within Amazon specializing in delighting our customers with quality service in an ever-changing environment. Our goal is to go beyond assisting with customer orders. We strive to connect personally with our customers and uplift their lives – even if for just a few moments. We operate out of designated retail locations – where it’s convenient for our customers – helping facilitate the delivery and return of customer orders.
Basic Qualifications
High school or equivalent diploma Are 18 years of age or older 1+ years retail or customer-facing, or 1+ years floor leader or other leadership, or 1+ years Amazon (Blue Badge/FTE) experience
Preferred Qualifications
Experience in training others
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $18.05/hr in our lowest geographic market up to $23.85/hr in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
Company
- Prime Now LLC - E78
Job ID: A3042508 Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Management, Distribution, and Supply Chain Industries Software Development Referrals increase your chances of interviewing at Amazon by 2x Sign in to set job alerts for “Retail Associate” roles.
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#J-18808-Ljbffr
Join to apply for the
Retail Lead Associate, Customer Experience Operations
role at
Amazon Retail Lead Associate, Customer Experience Operations
1 day ago Be among the first 25 applicants Join to apply for the
Retail Lead Associate, Customer Experience Operations
role at
Amazon Description
Pay starts at $22.60 per hour with benefits available. Description
Pay starts at $22.60 per hour with benefits available.
Reduced Time Hours: Average work between 30-39 hrs per week.
This role requires open availability Tuesday -Saturday between 8:45am and 3:15pm.
As a Retail Lead Associate, you will be the face of Amazon and contribute to the vibrant culture based on customer obsession, trust, respect, integrity, continuous learning, and fun. You possess strong attention to detail, the ability to quickly prioritize tasks, the willingness to learn new things, and a commitment to delighting our customers. You will assist with customer service operations and floor leader responsibilities.
Key job responsibilities
Interact with customers by effectively using customer engagement strategies and model desired behavior for the rest of the team. Utilize inventory management systems to scan, process, and count product. Provide peer-to-peer feedback on processes and standards, serving as the escalation point to assist associate peers in solving customer issues, where appropriate. Contribute to continuous improvement of the customer experience and operations by participating in the development of best practices. Help identify and communicate barriers and trends that contribute to the customer and associate experience and support the manager in building a strong site culture. Work with a manager to maintain the physical safety and quality standards of the site. Work in a fast changing and ambiguous environment. Perform additional duties, as assigned Work flexible hours including nights, weekends, and holidays. Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, as well as continuously climb and descend stairs.
About The Team
Interested in joining our dedicated team at Amazon that makes the return of pickup and packages convenient for our customers at our Locker+ retail locations? Curious to be at the heart of where innovation meets customer obsession?
Customer Experience Operations (CXO) is an exciting organization within Amazon specializing in delighting our customers with quality service in an ever-changing environment. Our goal is to go beyond assisting with customer orders. We strive to connect personally with our customers and uplift their lives – even if for just a few moments. We operate out of designated retail locations – where it’s convenient for our customers – helping facilitate the delivery and return of customer orders.
Basic Qualifications
High school or equivalent diploma Are 18 years of age or older 1+ years retail or customer-facing, or 1+ years floor leader or other leadership, or 1+ years Amazon (Blue Badge/FTE) experience
Preferred Qualifications
Experience in training others
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $18.05/hr in our lowest geographic market up to $23.85/hr in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
Company
- Prime Now LLC - E78
Job ID: A3042508 Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Management, Distribution, and Supply Chain Industries Software Development Referrals increase your chances of interviewing at Amazon by 2x Sign in to set job alerts for “Retail Associate” roles.
Aspen, CO $50,000.00-$75,000.00 16 hours ago Eagle, CO $30,000.00-$60,000.00 3 days ago Madhappy Aspen 2025/2026 Seasonal Store Associate
Glenwood Springs, CO $17.00-$17.50 2 days ago Sales Associate / Jewelry Consultant - Zales - Glenwood Springs Mall - Glenwood Springs, CO
Glenwood Springs, CO $15.00-$20.50 1 week ago Glenwood Springs, CO $17.00-$17.50 3 days ago Glenwood Springs, CO $16.50-$22.50 1 week ago Rental Retail Store Manager - Four Mountain Sports
Aspen, CO $130,000.00-$145,000.00 3 days ago Aspen, CO $65,000.00-$78,000.00 3 days ago Guest Experience Expert (Front Desk, AYS Operator, Concierge), Reservations Clerk, Executive Administrative Assistant
Glenwood Springs, CO $18.00-$18.50 6 days ago Gypsum, CO $44,512.00-$54,912.00 2 weeks ago Glenwood Springs, CO $74,800.00-$102,900.00 2 days ago Glenwood Springs, CO $18.50-$19.00 3 days ago Aspen, CO $100,000.00-$115,000.00 1 day ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr