First Student
Overview
At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day. Our family of brands includes Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer. The Dispatcher is responsible for dispatching all buses, ensuring on-time performance of routes, and counseling drivers and monitors on front line. At First Student, we are proud to offer tremendous career advancement opportunities, a positive and rewarding work environment, and competitive pay of
$28/HR . Responsibilities
Oversees all routing and scheduling of buses; dispatch buses and provide timely and accurate route and passenger information to drivers on route. Reviews route change requests with drivers and submits appropriate paperwork for approval. Maintains an appropriate log to record submission dates, change numbers, and recipients. Monitors sign-in and sign-out times for each route and submits requests for changes as necessary. Adjusts route hours to ensure productivity and reduce overtime. Promotes a "Safety First" culture; broadcasts daily safety messages during A.M. and P.M. route times. Works with location safety personnel to develop meaningful safety messages. Assigns drivers and, when necessary, monitors to routes. Where a "Bid" process is used, posts routes and oversees the "Bid" process. Ensures all routes (AM and PM) are properly dry run prior to the start of service. Compiles and submits route information to district officials when establishing routes for a school district within specified time frames. Opens or closes the location, checks the answering service for messages, and receives calls from drivers who will not be at work. Tracks daily attendance and communicates issues to the manager. Updates the daily dispatch log with vehicle status, replacements, open routes, sub driver assignments, and other ongoing items. Records late buses, breakdowns, and accidents with details of occurrence, location, route, vehicle, and actions taken. Collects pre-trip inspection reports from drivers; files and dates reports. Coordinates with the Shop Manager for preventive maintenance scheduling, reporting breakdowns, and addressing driver concerns regarding the fleet. Assists in answering telephone inquiries per standards and provides follow-up. Performs other tasks as assigned. Qualifications
High School diploma or equivalent. An appropriate vehicle license is preferred. 5-7 years experience. Basic knowledge of radio dispatch equipment, excellent communications and customer service skills. Ability to work under time constraints and deadlines. Strong problem solving and analytical abilities. Previous terminal operations, dispatch, or driver experience. Good computer skills. Benefits
We offer competitive compensation and benefits (which vary based on role, location, and business), including physical and mental health initiatives, medical/dental/vision, 401(k), and paid holiday/vacation. We support professional advancement with programs such as a Manager-In-Development track and extensive training in safety, security, technology, and efficiency. We are committed to diversity and inclusion and to making a positive community impact. Additional information
In the state of Washington, all safety-sensitive positions are subject to drug and alcohol testing, including cannabis. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is committed to a drug-free workplace and to fair-chance hiring practices in line with applicable ordinances. Philadelphia’s Fair Criminal Record Screening Standards Ordinance poster is available here or upon request. Seniority level
Mid-Senior level Employment type
Full-time Job function
Management and Manufacturing Industries
School and Employee Bus Services Referrals increase your chances of interviewing at First Student. Get notified about new Senior Dispatcher jobs in Brooklyn, NY. New York City Metropolitan Area, 10 hours ago; Florham Park, NJ, $18.50 - $27.58, 3 months ago; EMS Call Taker & Dispatcher Afternoon and Evening, Glen Cove, NY, $55,000 - $65,000, 1 month ago. We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day. Our family of brands includes Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer. The Dispatcher is responsible for dispatching all buses, ensuring on-time performance of routes, and counseling drivers and monitors on front line. At First Student, we are proud to offer tremendous career advancement opportunities, a positive and rewarding work environment, and competitive pay of
$28/HR . Responsibilities
Oversees all routing and scheduling of buses; dispatch buses and provide timely and accurate route and passenger information to drivers on route. Reviews route change requests with drivers and submits appropriate paperwork for approval. Maintains an appropriate log to record submission dates, change numbers, and recipients. Monitors sign-in and sign-out times for each route and submits requests for changes as necessary. Adjusts route hours to ensure productivity and reduce overtime. Promotes a "Safety First" culture; broadcasts daily safety messages during A.M. and P.M. route times. Works with location safety personnel to develop meaningful safety messages. Assigns drivers and, when necessary, monitors to routes. Where a "Bid" process is used, posts routes and oversees the "Bid" process. Ensures all routes (AM and PM) are properly dry run prior to the start of service. Compiles and submits route information to district officials when establishing routes for a school district within specified time frames. Opens or closes the location, checks the answering service for messages, and receives calls from drivers who will not be at work. Tracks daily attendance and communicates issues to the manager. Updates the daily dispatch log with vehicle status, replacements, open routes, sub driver assignments, and other ongoing items. Records late buses, breakdowns, and accidents with details of occurrence, location, route, vehicle, and actions taken. Collects pre-trip inspection reports from drivers; files and dates reports. Coordinates with the Shop Manager for preventive maintenance scheduling, reporting breakdowns, and addressing driver concerns regarding the fleet. Assists in answering telephone inquiries per standards and provides follow-up. Performs other tasks as assigned. Qualifications
High School diploma or equivalent. An appropriate vehicle license is preferred. 5-7 years experience. Basic knowledge of radio dispatch equipment, excellent communications and customer service skills. Ability to work under time constraints and deadlines. Strong problem solving and analytical abilities. Previous terminal operations, dispatch, or driver experience. Good computer skills. Benefits
We offer competitive compensation and benefits (which vary based on role, location, and business), including physical and mental health initiatives, medical/dental/vision, 401(k), and paid holiday/vacation. We support professional advancement with programs such as a Manager-In-Development track and extensive training in safety, security, technology, and efficiency. We are committed to diversity and inclusion and to making a positive community impact. Additional information
In the state of Washington, all safety-sensitive positions are subject to drug and alcohol testing, including cannabis. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is committed to a drug-free workplace and to fair-chance hiring practices in line with applicable ordinances. Philadelphia’s Fair Criminal Record Screening Standards Ordinance poster is available here or upon request. Seniority level
Mid-Senior level Employment type
Full-time Job function
Management and Manufacturing Industries
School and Employee Bus Services Referrals increase your chances of interviewing at First Student. Get notified about new Senior Dispatcher jobs in Brooklyn, NY. New York City Metropolitan Area, 10 hours ago; Florham Park, NJ, $18.50 - $27.58, 3 months ago; EMS Call Taker & Dispatcher Afternoon and Evening, Glen Cove, NY, $55,000 - $65,000, 1 month ago. We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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