United Health Centers
Overview
Health Center Supervisor role at United Health Centers. Under the direction of the Health Center Manager, direct, supervise, and coordinate staff and day-to-day operations for the center to provide outstanding customer service, quality and cost-effective care. Manage the daily operations of both the Front Office and Back Office areas. Respond to issues as appropriate and forward information to the Health Center Manager for formal follow-up. Operate in accordance with UHC policies and procedures and work in a consistent and timely manner as directed by the Health Center Manager. Responsibilities
Work closely with the Health Center Manager and clinic management team to ensure staff adherence to customer service standards and quality of care. Proactively manage provider appointment schedules to ensure provider templates are correctly applied and appointments are scheduled appropriately. Maintain patient flow in the clinic to meet agency productivity standards and goals. Manage patient flow in real time to ensure patients are checked in and registered promptly. Monitor and evaluate staff performance with the Health Center Manager and recommend promotions and disciplinary action as needed. Provide ongoing feedback on staff performance and assist with completing performance evaluations. Provide coaching, training, counseling, and staff development in association with the Health Center Manager. Participate in the interview process and selection of new personnel for Front Office and Back Office in coordination with the Health Center Manager. Plan and evaluate working assignments to ensure adequate coverage for quality care. Forward notification of site audits/visits (e.g., OSHA, Blue Cross) to the Health Center Manager to coordinate readiness for audits. Maintain direct communication with the Health Center Manager, providing updates on staff and operations. Qualifications
Education and License/Certification High School diploma or equivalent is required. Associate’s Degree in Business Administration, Health Care Administration, or a related field is preferred. Experience in lieu of degree may be applied. Skills Bilingual preferred (English/Spanish). Able to quickly build and maintain rapport with patients and providers of differing backgrounds. Customer-service oriented. Strong computer skills. Familiar with adult learning and general training techniques. Positive professional insight. Flexibility and dependability. Demonstrated problem-solving skills and sound judgment. Effective leadership/supervisory skills. Modern office practices and procedures including email. Attention to detail and excellent follow-through on tasks. Physical Requirements Must be able to lift up to 20 pounds and push up to 50 pounds (on wheels). Must be able to hear and speak clearly to communicate with staff and patients. Must be able to read memos, computer screens, and forms relevant to the role. Must have high manual dexterity and be able to reach, bend, stoop, crouch, kneel, and twist as required. Salary: The pay range for this Exempt position starts at $70,347.08 per year. Salaries are based on knowledge, skills, and experience. Benefits: Comprehensive benefits for regular status employees include medical, dental, and vision insurance with low premium cost; paid time off and holidays; 401k plan with matching contributions; educational assistance; employee discounts and more. Seniority level
Mid-Senior level Employment type
Full-time Job function
Health Care Provider Industries
Hospitals and Health Care
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Health Center Supervisor role at United Health Centers. Under the direction of the Health Center Manager, direct, supervise, and coordinate staff and day-to-day operations for the center to provide outstanding customer service, quality and cost-effective care. Manage the daily operations of both the Front Office and Back Office areas. Respond to issues as appropriate and forward information to the Health Center Manager for formal follow-up. Operate in accordance with UHC policies and procedures and work in a consistent and timely manner as directed by the Health Center Manager. Responsibilities
Work closely with the Health Center Manager and clinic management team to ensure staff adherence to customer service standards and quality of care. Proactively manage provider appointment schedules to ensure provider templates are correctly applied and appointments are scheduled appropriately. Maintain patient flow in the clinic to meet agency productivity standards and goals. Manage patient flow in real time to ensure patients are checked in and registered promptly. Monitor and evaluate staff performance with the Health Center Manager and recommend promotions and disciplinary action as needed. Provide ongoing feedback on staff performance and assist with completing performance evaluations. Provide coaching, training, counseling, and staff development in association with the Health Center Manager. Participate in the interview process and selection of new personnel for Front Office and Back Office in coordination with the Health Center Manager. Plan and evaluate working assignments to ensure adequate coverage for quality care. Forward notification of site audits/visits (e.g., OSHA, Blue Cross) to the Health Center Manager to coordinate readiness for audits. Maintain direct communication with the Health Center Manager, providing updates on staff and operations. Qualifications
Education and License/Certification High School diploma or equivalent is required. Associate’s Degree in Business Administration, Health Care Administration, or a related field is preferred. Experience in lieu of degree may be applied. Skills Bilingual preferred (English/Spanish). Able to quickly build and maintain rapport with patients and providers of differing backgrounds. Customer-service oriented. Strong computer skills. Familiar with adult learning and general training techniques. Positive professional insight. Flexibility and dependability. Demonstrated problem-solving skills and sound judgment. Effective leadership/supervisory skills. Modern office practices and procedures including email. Attention to detail and excellent follow-through on tasks. Physical Requirements Must be able to lift up to 20 pounds and push up to 50 pounds (on wheels). Must be able to hear and speak clearly to communicate with staff and patients. Must be able to read memos, computer screens, and forms relevant to the role. Must have high manual dexterity and be able to reach, bend, stoop, crouch, kneel, and twist as required. Salary: The pay range for this Exempt position starts at $70,347.08 per year. Salaries are based on knowledge, skills, and experience. Benefits: Comprehensive benefits for regular status employees include medical, dental, and vision insurance with low premium cost; paid time off and holidays; 401k plan with matching contributions; educational assistance; employee discounts and more. Seniority level
Mid-Senior level Employment type
Full-time Job function
Health Care Provider Industries
Hospitals and Health Care
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