DHL Paket GmbH
Job Description
Manage and coordinate all aspects of quality assurance activities with various levels of risk and complexity within a variety of scopes across multiple sites. Confirm requests for quality support from the site and communicate policies and procedures. Expert regarding selected governmental regulations for the site(s). Proactive liaison with customer for quality assurance across site(s). Leads a defined group of Quality Assurance resources and key initiatives, disseminating regulatory and corporate policy changes. Develops and implements policy and procedures for sites under their responsibility. Develop, manage, and oversee site quality managers/coordinators. Leads global and cross-sector QA initiatives. Develops and implements processes for regulated hardware, equipment, and software systems (validated as applicable).
Responsibilities
Oversee the maintenance and continuous improvement of the overall quality system for multiple sites or multiple customers within a site, including management review, CAPA management, internal quality audits, quality self-assessments, change control, document control, and standard operating procedures and work instructions.
Oversee the licenses, permits, and registrations process.
Manage the validation process (as applicable) at a sector or network level and associated change control processes.
Manage and provide oversight for regulatory compliance with regards to products handled and services performed at site by assessing performance to regulatory guidelines, the contract, and customer requirements; reporting the results to executive management.
Work in coordination with continuous improvement team to focus and direct continuous improvement activities and workshops.
Review and provide recommendations on regulatory, customer and third party audits.
Review and identify trends within the quality assurance metrics for the organization.
Primary customer contact for QA related issues and initiatives as needed.
Develop, distribute and maintain regular management reports and compile executive level reports as required.
Ensure site suppliers are assessed, coordinate, prepare, receive, and act on audits.
Qualifications
Bachelor’s Degree or equivalent, 4 years work experience, required.
7+ years of relevant experience in a regulated environment, required.
5+ years of supervisory or management experience, required.
Certification related to quality control (RAC, Six-Sigma, etc.), preferred.
People management and sufficient computer application experience.
Strong written and verbal communication, data analysis experience, training and facilitation skills.
Self management, problem solving, project management, presenting, report creation, solution execution, process development, people development, quality program start-up experience, standards development, customer management.
Benefits DHL Supply Chain offers multiple benefits including Medical, Dental, Vision, Prescription, Discounted Stock Purchase, General Bonus Plan, 401K and a generous PTO policy.
Equal Opportunity Our Organization is an equal opportunity employer. Indianapolis, IN.
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Responsibilities
Oversee the maintenance and continuous improvement of the overall quality system for multiple sites or multiple customers within a site, including management review, CAPA management, internal quality audits, quality self-assessments, change control, document control, and standard operating procedures and work instructions.
Oversee the licenses, permits, and registrations process.
Manage the validation process (as applicable) at a sector or network level and associated change control processes.
Manage and provide oversight for regulatory compliance with regards to products handled and services performed at site by assessing performance to regulatory guidelines, the contract, and customer requirements; reporting the results to executive management.
Work in coordination with continuous improvement team to focus and direct continuous improvement activities and workshops.
Review and provide recommendations on regulatory, customer and third party audits.
Review and identify trends within the quality assurance metrics for the organization.
Primary customer contact for QA related issues and initiatives as needed.
Develop, distribute and maintain regular management reports and compile executive level reports as required.
Ensure site suppliers are assessed, coordinate, prepare, receive, and act on audits.
Qualifications
Bachelor’s Degree or equivalent, 4 years work experience, required.
7+ years of relevant experience in a regulated environment, required.
5+ years of supervisory or management experience, required.
Certification related to quality control (RAC, Six-Sigma, etc.), preferred.
People management and sufficient computer application experience.
Strong written and verbal communication, data analysis experience, training and facilitation skills.
Self management, problem solving, project management, presenting, report creation, solution execution, process development, people development, quality program start-up experience, standards development, customer management.
Benefits DHL Supply Chain offers multiple benefits including Medical, Dental, Vision, Prescription, Discounted Stock Purchase, General Bonus Plan, 401K and a generous PTO policy.
Equal Opportunity Our Organization is an equal opportunity employer. Indianapolis, IN.
#J-18808-Ljbffr