Ravago Manufacturing Americas
Customer Experience Professional - M Holland
Ravago Manufacturing Americas, Northbrook, Illinois, us, 60065
Customer Experience Professional - M Holland
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Customer Experience Professional - M Holland
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Ravago Manufacturing Americas The focus of the Customer Experience Professional is to provide primary customer service support and partner with outside sales to manage daily activities for their assigned customer accounts. Purpose The Customer Experience Professional serves as the point of contact for customers’ requests and transactions, and coordinates fulfillment of shipping orders. Areas of Responsibility / Tasks
Order Management: Process customer purchase orders in the ERP system to generate order fulfillment, respond timely to customer and Account Manager fulfillment related requests, audit sales orders for accuracy, manage shipments according to logistics guidelines, and follow shipping processes to reduce costs. Customer Communication: Provide customers with proper documentation and certifications, maintain customer-specs and requests within the system, communicate order status (including backorders, blanket/call-off orders, future order confirmations, and shipping notifications). Company policy and culture: Understand and follow company policies and guidelines while processing orders, Account Manager, and Customer requests. Interdepartmental Coordination: Coordinate and own the order flow across multiple departments, submit accurate and complete requests/paperwork to other departments, and have basic knowledge of other departments' duties to field customer inquiries. Team Contribution: Assist with coverage during absences, actively problem-solve by seeking better alternatives, stay up-to-date on company developments, participate in daily management calls and assist with additional projects as needed. Process Improvement: Evaluate and make recommendations to management regarding business practices. Minimum Qualifications/ Education / Experience / Certifications
Education: Bachelor’s degree preferred, Equivalent experience considered in lieu of degree Experience: Experience in distribution and supply chain preferred, 0-2 years of related experience Licenses / Certifications: Valid driver’s license - required Language: Proficiency in English required, Bi-Lingual – Spanish Work Environment / Conditions The work environment/conditions described herein are representative of those that an incumbent may experience. Must be adaptable to work in a shared space, with constant noise, with/or without the use of a private office. This is a hybrid role based out of Northbrook, IL Physical Requirements / Demands The physical demands described herein are representative of those that must be met by an incumbent to successfully perform the essential functions of this job. While performing the duties of this job, the incumbent is regularly required to communicate verbally, read, and comprehend information, type on a consistent and daily basis. While performing the duties of this job, the incumbent is regularly required to travel by foot, car, bus, airplane, or other means of transportation which require sitting, waiting, and standing for long and short periods of time. Annual Base Salary $50,000–$65,000 per year (DOE) + Bonus Benefits
Health, Dental, Vision & Life Insurance Paid Time Off (PTO) 401(k) Matching Program Wellness Perks Tuition Reimbursement Notice To Applicants Ravago Americas is an equal employment opportunity employer.
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Join to apply for the
Customer Experience Professional - M Holland
role at
Ravago Manufacturing Americas The focus of the Customer Experience Professional is to provide primary customer service support and partner with outside sales to manage daily activities for their assigned customer accounts. Purpose The Customer Experience Professional serves as the point of contact for customers’ requests and transactions, and coordinates fulfillment of shipping orders. Areas of Responsibility / Tasks
Order Management: Process customer purchase orders in the ERP system to generate order fulfillment, respond timely to customer and Account Manager fulfillment related requests, audit sales orders for accuracy, manage shipments according to logistics guidelines, and follow shipping processes to reduce costs. Customer Communication: Provide customers with proper documentation and certifications, maintain customer-specs and requests within the system, communicate order status (including backorders, blanket/call-off orders, future order confirmations, and shipping notifications). Company policy and culture: Understand and follow company policies and guidelines while processing orders, Account Manager, and Customer requests. Interdepartmental Coordination: Coordinate and own the order flow across multiple departments, submit accurate and complete requests/paperwork to other departments, and have basic knowledge of other departments' duties to field customer inquiries. Team Contribution: Assist with coverage during absences, actively problem-solve by seeking better alternatives, stay up-to-date on company developments, participate in daily management calls and assist with additional projects as needed. Process Improvement: Evaluate and make recommendations to management regarding business practices. Minimum Qualifications/ Education / Experience / Certifications
Education: Bachelor’s degree preferred, Equivalent experience considered in lieu of degree Experience: Experience in distribution and supply chain preferred, 0-2 years of related experience Licenses / Certifications: Valid driver’s license - required Language: Proficiency in English required, Bi-Lingual – Spanish Work Environment / Conditions The work environment/conditions described herein are representative of those that an incumbent may experience. Must be adaptable to work in a shared space, with constant noise, with/or without the use of a private office. This is a hybrid role based out of Northbrook, IL Physical Requirements / Demands The physical demands described herein are representative of those that must be met by an incumbent to successfully perform the essential functions of this job. While performing the duties of this job, the incumbent is regularly required to communicate verbally, read, and comprehend information, type on a consistent and daily basis. While performing the duties of this job, the incumbent is regularly required to travel by foot, car, bus, airplane, or other means of transportation which require sitting, waiting, and standing for long and short periods of time. Annual Base Salary $50,000–$65,000 per year (DOE) + Bonus Benefits
Health, Dental, Vision & Life Insurance Paid Time Off (PTO) 401(k) Matching Program Wellness Perks Tuition Reimbursement Notice To Applicants Ravago Americas is an equal employment opportunity employer.
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