Mobile Communications America
Assistant Director, Service & Operations - Accelerated Program
Mobile Communications America, Charlotte, North Carolina, United States, 28245
Overview
Assistant Director, Service & Operations – Accelerated Program role at Mobile Communications America (MCA). The role is to lead service delivery, drive profitability, and develop cross-functional business acumen as part of the Accelerated Leadership Development Program in the Voice division. Based in the Carolinas region, this position owns service gross profit performance and provides exposure to sales and operations to support growth, efficiency, and employee and customer satisfaction across the region while supporting integration of new acquisitions. The Southeastern region includes locations in North Carolina and South Carolina. What You Will Be Doing
Lead and develop service teams to achieve performance, engagement, and growth goals. Drive service P&L, margin improvement, and operational efficiency. Manage regional scheduling, WIP, utilization, and process improvements to maximize efficiency and results. Partner with sales to align service execution with revenue goals, uncover growth opportunities, and ensure service excellence delivery to customers. Support the operational and cultural integration of acquisitions into the regional business. Maintain clear communication with customers, employees, and leadership; forecast service revenue and provide timely business updates. About the Program
This is an accelerated development program to fast-track the next generation of MCA’s leaders. You will gain broad exposure to our business and develop into impactful leadership roles throughout the organization. As part of this intensive journey, you will rotate through key functions, take on challenging projects, and receive targeted training. Potential future roles may include: Sales, Operations, or Service Leader; Corporate Functional Leader; Business Unit or Territory Leader; and more. Geographic Flexibility
Participants must be open and committed to relocating within the U.S. to MCA locations and traveling up to 30%. Ideal Candidates Include
Recent MBA graduates seeking a dynamic, real-world leadership pathway. Military veterans with officer or NCO experience transitioning into business leadership. Professionals with leadership potential and a strong desire to grow. Individuals eager to learn MCA’s business and make an impact quickly. What You Bring to the Team
Passion for leadership and strong learning agility. Excellent communication, teamwork, and problem-solving skills. Flexibility to relocate within MCA’s U.S. footprint. Bachelor’s degree required; MBA or advanced education a plus. 2+ years of professional or military leadership experience preferred. Up to 30% travel; some overnight travel expected. About MCA
Mobile Communications America, Inc. (MCA) provides wireless communication, data, and security solutions that enhance workplace safety, security, and efficiency nationwide. We serve more than 60,000 customers across industries including public safety, commercial, manufacturing, education, healthcare, utilities, and government. MCA is a leading Motorola partner in the U.S. and maintains strategic partnerships with over 1,000 manufacturers to offer a broad portfolio of products and technologies. Since 2013, MCA has acquired 52 companies to expand geographic coverage and technology offerings. We employ more than 1,700 people across 100+ locations in 19 states, with service centers in Alabama, Arkansas, Florida, Georgia, Illinois, Indiana, Kentucky, Louisiana, Maryland, Michigan, Missouri, New Jersey, North Carolina, South Carolina, Tennessee, Texas, Virginia, and West Virginia, with the capability to serve customers nationwide. This expansive footprint supports significant opportunities for employee growth and career development. The MCA culture emphasizes Service First, Growth, Teamwork, and Safety and includes a “Service First DNA.” Equal Opportunity Employer note:
Mobile Communications America, Inc. is an Equal Opportunity workplace and an Affirmative Action employer. We are committed to creating an inclusive environment that celebrates diversity. At MCA, we are “better together.” Job Details
Seniority level: Mid-Senior level Employment type: Full-time Job function: Administrative Industries: Telecommunications
#J-18808-Ljbffr
Assistant Director, Service & Operations – Accelerated Program role at Mobile Communications America (MCA). The role is to lead service delivery, drive profitability, and develop cross-functional business acumen as part of the Accelerated Leadership Development Program in the Voice division. Based in the Carolinas region, this position owns service gross profit performance and provides exposure to sales and operations to support growth, efficiency, and employee and customer satisfaction across the region while supporting integration of new acquisitions. The Southeastern region includes locations in North Carolina and South Carolina. What You Will Be Doing
Lead and develop service teams to achieve performance, engagement, and growth goals. Drive service P&L, margin improvement, and operational efficiency. Manage regional scheduling, WIP, utilization, and process improvements to maximize efficiency and results. Partner with sales to align service execution with revenue goals, uncover growth opportunities, and ensure service excellence delivery to customers. Support the operational and cultural integration of acquisitions into the regional business. Maintain clear communication with customers, employees, and leadership; forecast service revenue and provide timely business updates. About the Program
This is an accelerated development program to fast-track the next generation of MCA’s leaders. You will gain broad exposure to our business and develop into impactful leadership roles throughout the organization. As part of this intensive journey, you will rotate through key functions, take on challenging projects, and receive targeted training. Potential future roles may include: Sales, Operations, or Service Leader; Corporate Functional Leader; Business Unit or Territory Leader; and more. Geographic Flexibility
Participants must be open and committed to relocating within the U.S. to MCA locations and traveling up to 30%. Ideal Candidates Include
Recent MBA graduates seeking a dynamic, real-world leadership pathway. Military veterans with officer or NCO experience transitioning into business leadership. Professionals with leadership potential and a strong desire to grow. Individuals eager to learn MCA’s business and make an impact quickly. What You Bring to the Team
Passion for leadership and strong learning agility. Excellent communication, teamwork, and problem-solving skills. Flexibility to relocate within MCA’s U.S. footprint. Bachelor’s degree required; MBA or advanced education a plus. 2+ years of professional or military leadership experience preferred. Up to 30% travel; some overnight travel expected. About MCA
Mobile Communications America, Inc. (MCA) provides wireless communication, data, and security solutions that enhance workplace safety, security, and efficiency nationwide. We serve more than 60,000 customers across industries including public safety, commercial, manufacturing, education, healthcare, utilities, and government. MCA is a leading Motorola partner in the U.S. and maintains strategic partnerships with over 1,000 manufacturers to offer a broad portfolio of products and technologies. Since 2013, MCA has acquired 52 companies to expand geographic coverage and technology offerings. We employ more than 1,700 people across 100+ locations in 19 states, with service centers in Alabama, Arkansas, Florida, Georgia, Illinois, Indiana, Kentucky, Louisiana, Maryland, Michigan, Missouri, New Jersey, North Carolina, South Carolina, Tennessee, Texas, Virginia, and West Virginia, with the capability to serve customers nationwide. This expansive footprint supports significant opportunities for employee growth and career development. The MCA culture emphasizes Service First, Growth, Teamwork, and Safety and includes a “Service First DNA.” Equal Opportunity Employer note:
Mobile Communications America, Inc. is an Equal Opportunity workplace and an Affirmative Action employer. We are committed to creating an inclusive environment that celebrates diversity. At MCA, we are “better together.” Job Details
Seniority level: Mid-Senior level Employment type: Full-time Job function: Administrative Industries: Telecommunications
#J-18808-Ljbffr