PLS Financial Services
Customer Care Representative Bilingual Preferred
PLS Financial Services, Oak Brook, Illinois, United States, 60523
814 Commerce Drive, Oak Brook, IL
This position is locate at 814 Commerce Dr., Oak Brook, IL 60523
Why PLS? Because You Deserve Better! PLS — which stands for People – Location – Service — is a leading retail provider of financial services. The “P” comes first, because our customers are at the center of everything we do, and we recognize that it’s our exceptional team members who go above and beyond every day. The PLS Group, headquartered in Chicago, is comprised of over 200 financial service centers in 12 states. Through our check cashing stores, we provide consumers with convenient financial products and services to help them manage their day-to-day financial needs. Although many of our customers have banking relationships, we believe that our customers use our financial services because they are convenient, transparent, and frequently more affordable than available traditional alternatives. PLS was founded in 1997 by Bob and Dan Wolfberg, who serve as Co-Presidents.
Position Overview:
Candidates must be able to work a 9-hour shift, with one-hour lunch break. Weekends and Holidays are required. Candidates with prior retail customer service experience are welcomed! Competitive compensation and strong internal growth opportunities are available.
The Customer Care Representative is responsible for servicing internal and external customers by providing information about financial products and services and customer concerns. The Customer Care Representative is a trusted source responsible for all customer service interactions focused on the total customer experience. The Customer Care Representative is instrumental in enhancing the customer experience by providing high-quality service at every interaction and ensuring customer concerns are being handled appropriately while working in a dynamic, fast-paced environment.
Job Responsibilities:
Address escalated customer inquiries in a timely manner.
Determine the cause of customer’s concerns; explain the best solution for the customer’s concern; expedite correction or adjustment and follow-up to ensure resolution.
Maintain accurate and updated records of customer interactions and transactions; record details of inquiries and actions taken.
Educate customers by answering product and service questions and suggesting information about other products and services.
Handle all interactions in accordance with PLS policies, procedures, federal guidelines and applicable laws.
Maintain a comprehensive knowledge of PLS products and services.
Maintain a polite and professional telephone manner.
Meet Quality Assurance requirements and other key performance metrics.
Other duties as assigned by management.
Job Requirements:
Previous Contact Center experience is a plus
Minimum of one or more years of customer service experience
High school diploma or equivalent
The ability to communicate clearly and effectively in Spanish is a plus
Customer service-oriented with the ability to handle difficult situations.
Excellent customer service and organizational skills
Experience working in a fast-paced environment with demonstrated ability to manage multiple competing tasks, and ability to complete all work accurately and in a timely manner
Strong skills to analyze, prioritize, and/or establish a resolution for customer inquiries
Computer literacy in Microsoft Windows operating system and Microsoft Office
Ability to work flexible hours, including evenings and holidays as required to support business initiatives
Ability to complete efficient data entry
Ability to establish and maintain effective working relationships with peers, customers, and management
Ability to readily accept and adapt to changes in work environment, priorities and regulations
Ability to work both independently and as a team member
Excellent written and oral communication skills
Physical Requirements:
Must be able to sit and/or stand for long periods of time.
Ability to lift 15 lbs.
Benefits for eligible employees include medical/dental/vision, 401k, vacation, opportunities for advancement, on-going training available.
We strive to demonstrate our Core Values in all positions at PLS:
Communication ● Customer Focus ● Integrity and Trust ● Teamwork ● Results
PLS Financial Services is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. PLS Financial Services is a drug-free workplace. PLS provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify your Recruiter or a member of our Human Resources team at talentacquisition @PLS247.com to make arrangements. The decision on granting reasonable accommodation will be made on a case-by-case basis.
For jobs located in the City of Los Angeles, consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance, qualified applicants with criminal histories will be considered for employment.
$18.50 - $18.50 USD
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* indicates a required field First Name * Last Name * Email * Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Have you ever been prohibited or restricted in any way from working for any financial institution or financial services company by a governmental agency or other regulatory or licensing entity in any jurisdiction? * Select... Have you ever been discharged by an employer? * Select... If yes, explain, or type N/A if not applicable. Are you legally authorized to work in the U.S.? (Proof of citizenship or employment eligibility will be required upon employment.) * Select... What obligations, if any, are you currently under that may prevent you from working at PLS, such as a non-compete agreement or other contractual agreement with a different employer or company? * Are you 18 years of age or older? * Select... Have you worked for PLS before? * Select... If so, please indicate your role or type N/A if not applicable. Select... Applicant's Statement. I authorize my previous employers, schools, or persons named as references to give any information regarding employment or educational record. I agree this company and my previous employers shall not be held liable in any respect if a job offer is not extended, is withdrawn or my employment is terminated because of false statements, omissions, or answers made by me on this application. I understand that if hired, I am obligated to comply with any and all current and subsequently adopted PLS policies. In compliance with the Immigration Reform and Control Act of 1986, I understand that on my first day of employment, I will be required to complete Section 1 of Form I-9 attesting to my citizenship or immigration status for purposes of legal authorization to work in the United States. I understand I will also be required to provide original documentation that verifies my identity and my right to work in the United States within three business days of my first day of employment. I understand this application does not create a contract of employment. I understand that, if hired, employment at PLS is at will, which means that either I or the company can terminate the employment relationship at any time, with or without prior notice, and for any reason not prohibited by statute. All employment is continued on that basis. I understand no supervisor, manager, or executive of the Company, other than the Co-Presidents, have any authority to alter the foregoing. Please carefully review the following information. By selecting "I Accept" below, I am providing my agreement to verify the contents of this Application for Employment and any related documentation submitted in relation to my Application for Employment. By selecting "I Accept" below, I acknowledge I have read and I understand the above Applicant's Statement. I certify, acknowledge, and agree that all of the information contained in this Application for Employment, including but not limited to information contained in my résumé, any pre-application or post-offer documentation I submit, and/or any other related documents I complete in relation to my consideration for employment, is true, correct, and complete to the best of my knowledge and I have withheld nothing that, if disclosed, would affect this application unfavorably. I understand and agree that any misstatements or omissions of material facts in this application or provided by me during the hiring process may result in disqualification from, or termination of employment, whenever discovered. * Select...
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* indicates a required field First Name * Last Name * Email * Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Have you ever been prohibited or restricted in any way from working for any financial institution or financial services company by a governmental agency or other regulatory or licensing entity in any jurisdiction? * Select... Have you ever been discharged by an employer? * Select... If yes, explain, or type N/A if not applicable. Are you legally authorized to work in the U.S.? (Proof of citizenship or employment eligibility will be required upon employment.) * Select... What obligations, if any, are you currently under that may prevent you from working at PLS, such as a non-compete agreement or other contractual agreement with a different employer or company? * Are you 18 years of age or older? * Select... Have you worked for PLS before? * Select... If so, please indicate your role or type N/A if not applicable. Select... Applicant's Statement. I authorize my previous employers, schools, or persons named as references to give any information regarding employment or educational record. I agree this company and my previous employers shall not be held liable in any respect if a job offer is not extended, is withdrawn or my employment is terminated because of false statements, omissions, or answers made by me on this application. I understand that if hired, I am obligated to comply with any and all current and subsequently adopted PLS policies. In compliance with the Immigration Reform and Control Act of 1986, I understand that on my first day of employment, I will be required to complete Section 1 of Form I-9 attesting to my citizenship or immigration status for purposes of legal authorization to work in the United States. I understand I will also be required to provide original documentation that verifies my identity and my right to work in the United States within three business days of my first day of employment. I understand this application does not create a contract of employment. I understand that, if hired, employment at PLS is at will, which means that either I or the company can terminate the employment relationship at any time, with or without prior notice, and for any reason not prohibited by statute. All employment is continued on that basis. I understand no supervisor, manager, or executive of the Company, other than the Co-Presidents, have any authority to alter the foregoing. Please carefully review the following information. By selecting "I Accept" below, I am providing my agreement to verify the contents of this Application for Employment and any related documentation submitted in relation to my Application for Employment. By selecting "I Accept" below, I acknowledge I have read and I understand the above Applicant's Statement. I certify, acknowledge, and agree that all of the information contained in this Application for Employment, including but not limited to information contained in my résumé, any pre-application or post-offer documentation I submit, and/or any other related documents I complete in relation to my consideration for employment, is true, correct, and complete to the best of my knowledge and I have withheld nothing that, if disclosed, would affect this application unfavorably. I understand and agree that any misstatements or omissions of material facts in this application or provided by me during the hiring process may result in disqualification from, or termination of employment, whenever discovered. * Select...
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