Novant Health
VP Consolidated Business Office
Novant Health, Charlotte, North Carolina, United States, 28245
Overview
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VP Consolidated Business Office
role at
Novant Health . Job Summary: The Vice President of the Consolidated Business Office (CBO) – Back Office Operations is responsible for the strategic and operational leadership of all back-end revenue cycle functions across the health system. This includes billing, claims management, cash posting, insurance follow-up, denials resolution, customer service, and collections. The Vice President also leads payer strategy as it relates to postservice reimbursement, denial trends, and contract performance. This role leads the liaisons team for clinical institutes, regional leadership, and enterprise support functions to ensure a collaborative, financially optimized, and patient-centered experience.
Responsibilities
Define and execute the strategic roadmap for consolidated back-office operations in alignment with system-wide financial, operational, and patient service goals.
Drive operational standardization, performance improvement, and technology-enabled transformation across all facilities.
Oversee all post-encounter functions including professional and hospital billing, claims submission, payment posting, insurance collections, denials management, and customer service for patient accounts.
Lead teams to meet or exceed key performance indicators (e.g., AR days, net collections, bad debt, denial rate).
Oversee day-to-day operations of the business office departments, ensuring high-quality service delivery.
Direct and coordinate financial and budget activities to fund operations and maximize efficiency; represent the health system in negotiations with suppliers and other organizations.
Collaborate with Managed Care and Revenue Integrity teams to monitor payer performance, denials trends, and underpayments; provide actionable insights on contract compliance, payer behavior, and reimbursement risks.
Serve as an escalation point and strategic voice in resolving systemic payer issues impacting revenue flow.
Lead the centralized patient financial customer service function for post-service billing questions and account resolution; monitor call center performance metrics and drive improvements in the patient financial experience.
Serve as the leader of the liaison team between the CBO and key hospital system stakeholders including clinical institutes, regional leadership, and operational executives.
Collaborate with Finance, Compliance, Revenue Integrity, and IT to align business office processes with broader system initiatives and needs.
Lead the optimization of billing and collections processes within enterprise revenue cycle platforms (e.g., Epic); champion data analytics, robotic process automation (RPA), and AI to streamline workflows and improve accuracy.
Develop and manage the department’s operational budget; support revenue forecasting, cash flow projections, and operational reporting.
Mentor and empower teams to think innovatively, act with urgency and deliver results; ensure adherence to relevant regulations and guidelines.
Partner with the VP of Shared Services to support vendor governance, performance management and selection as relevant.
Identify and implement process improvements to streamline the revenue cycle and enhance efficiency; analyze revenue cycle data to identify trends and opportunities for improvement.
Qualifications
Education: 4 Year / Bachelor's Degree required (Business Administration with Healthcare or Finance concentration, Healthcare Administration, or related field). Graduate Degree preferred (MS, MBA).
Experience: Minimum of 10 years in Revenue Cycle Management within a large health system; 10 years in related field, preferably in Revenue Cycle management.
Licensure/Certification: CHFP or FHFMA preferred.
Additional Skills: Strong leadership, change management and strategic planning; excellent communication; collaboration with executive leadership and medical staff; knowledge of government regulations and accrediting standards; data-driven decision making; strong analytical and problem-solving skills.
Essential Functions
Strategic Leadership: Define and execute the strategic roadmap for consolidated back-office operations in alignment with system-wide goals; drive standardization and technology-enabled transformation.
Back Office Revenue Cycle Oversight: Oversee post-encounter functions and lead teams to meet KPI targets.
Payer Strategy & Reimbursement Performance: Monitor payer performance, denial trends, and underpayments; provide insights on contract compliance and risks.
Customer Service Oversight: Lead centralized patient financial customer service; monitor performance metrics and ensure professional interactions.
Stakeholder & Liaison Responsibilities: Lead liaison between CBO and stakeholders; align processes with broader system initiatives.
Operational Management & Technology: Optimize billing and collections in enterprise platforms; promote data analytics, RPA, and AI use.
Financial Management: Develop and manage the department budget; support forecasting and reporting.
Team Leadership & Talent Development: Set goals, mentor teams, ensure regulatory adherence.
Vendor Management: Collaborate with Shared Services on governance and vendor selection.
Process Improvement & Data Analysis: Identify improvements; analyze data to drive decisions.
Job Details
Job Opening ID: 105048
Seniority level: Executive
Employment type: Contract
Job function: Business Development and Sales
Industries: Hospitals and Health Care
Note: This description reflects the responsibilities and qualifications for the VP Consolidated Business Office role at Novant Health. Job postings and internal openings may be updated without notice.
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Join to apply for the
VP Consolidated Business Office
role at
Novant Health . Job Summary: The Vice President of the Consolidated Business Office (CBO) – Back Office Operations is responsible for the strategic and operational leadership of all back-end revenue cycle functions across the health system. This includes billing, claims management, cash posting, insurance follow-up, denials resolution, customer service, and collections. The Vice President also leads payer strategy as it relates to postservice reimbursement, denial trends, and contract performance. This role leads the liaisons team for clinical institutes, regional leadership, and enterprise support functions to ensure a collaborative, financially optimized, and patient-centered experience.
Responsibilities
Define and execute the strategic roadmap for consolidated back-office operations in alignment with system-wide financial, operational, and patient service goals.
Drive operational standardization, performance improvement, and technology-enabled transformation across all facilities.
Oversee all post-encounter functions including professional and hospital billing, claims submission, payment posting, insurance collections, denials management, and customer service for patient accounts.
Lead teams to meet or exceed key performance indicators (e.g., AR days, net collections, bad debt, denial rate).
Oversee day-to-day operations of the business office departments, ensuring high-quality service delivery.
Direct and coordinate financial and budget activities to fund operations and maximize efficiency; represent the health system in negotiations with suppliers and other organizations.
Collaborate with Managed Care and Revenue Integrity teams to monitor payer performance, denials trends, and underpayments; provide actionable insights on contract compliance, payer behavior, and reimbursement risks.
Serve as an escalation point and strategic voice in resolving systemic payer issues impacting revenue flow.
Lead the centralized patient financial customer service function for post-service billing questions and account resolution; monitor call center performance metrics and drive improvements in the patient financial experience.
Serve as the leader of the liaison team between the CBO and key hospital system stakeholders including clinical institutes, regional leadership, and operational executives.
Collaborate with Finance, Compliance, Revenue Integrity, and IT to align business office processes with broader system initiatives and needs.
Lead the optimization of billing and collections processes within enterprise revenue cycle platforms (e.g., Epic); champion data analytics, robotic process automation (RPA), and AI to streamline workflows and improve accuracy.
Develop and manage the department’s operational budget; support revenue forecasting, cash flow projections, and operational reporting.
Mentor and empower teams to think innovatively, act with urgency and deliver results; ensure adherence to relevant regulations and guidelines.
Partner with the VP of Shared Services to support vendor governance, performance management and selection as relevant.
Identify and implement process improvements to streamline the revenue cycle and enhance efficiency; analyze revenue cycle data to identify trends and opportunities for improvement.
Qualifications
Education: 4 Year / Bachelor's Degree required (Business Administration with Healthcare or Finance concentration, Healthcare Administration, or related field). Graduate Degree preferred (MS, MBA).
Experience: Minimum of 10 years in Revenue Cycle Management within a large health system; 10 years in related field, preferably in Revenue Cycle management.
Licensure/Certification: CHFP or FHFMA preferred.
Additional Skills: Strong leadership, change management and strategic planning; excellent communication; collaboration with executive leadership and medical staff; knowledge of government regulations and accrediting standards; data-driven decision making; strong analytical and problem-solving skills.
Essential Functions
Strategic Leadership: Define and execute the strategic roadmap for consolidated back-office operations in alignment with system-wide goals; drive standardization and technology-enabled transformation.
Back Office Revenue Cycle Oversight: Oversee post-encounter functions and lead teams to meet KPI targets.
Payer Strategy & Reimbursement Performance: Monitor payer performance, denial trends, and underpayments; provide insights on contract compliance and risks.
Customer Service Oversight: Lead centralized patient financial customer service; monitor performance metrics and ensure professional interactions.
Stakeholder & Liaison Responsibilities: Lead liaison between CBO and stakeholders; align processes with broader system initiatives.
Operational Management & Technology: Optimize billing and collections in enterprise platforms; promote data analytics, RPA, and AI use.
Financial Management: Develop and manage the department budget; support forecasting and reporting.
Team Leadership & Talent Development: Set goals, mentor teams, ensure regulatory adherence.
Vendor Management: Collaborate with Shared Services on governance and vendor selection.
Process Improvement & Data Analysis: Identify improvements; analyze data to drive decisions.
Job Details
Job Opening ID: 105048
Seniority level: Executive
Employment type: Contract
Job function: Business Development and Sales
Industries: Hospitals and Health Care
Note: This description reflects the responsibilities and qualifications for the VP Consolidated Business Office role at Novant Health. Job postings and internal openings may be updated without notice.
#J-18808-Ljbffr