DARCARS Automotive Group
Automotive Service Advisor / Writer
DARCARS Automotive Group, Silver Spring, Maryland, United States, 20900
Overview
DARCARS of Silver Spring is seeking Automotive Service Advisor / Writer. As the Automotive Service Advisor / Writer you are responsible for presenting, consulting and selling automotive warranty products and repair services to the customer in a professional manner while adhering to the manufacturer’s published maintenance schedule and requirements and company policy. In addition, you will build rapport with customers to promote customer satisfaction and customer retention. Responsibilities
Greet customers in a timely, friendly manner and obtain pertinent vehicle information Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers’ specifications Generate and provide customers with a complete and accurate estimate of repair orders Establish and communicate completion time of repair with customer and technician Answer incoming service calls Maintain and schedule service appointments Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and excellent CSI Follow the manufacturer’s warranty guidelines and procedures Conduct business with high integrity that maintains the manufacturer CSI and DARCARS specified goal(s) Comply with all federal, state and local laws, and company policy, regarding safeguarding all customer, company and manufacturer information, as well as customers vehicle and property Must be able to manage in a fast paced work environment with limited supervision Must have great customer service, phone and computer skills Qualifications
Previous automotive Service Advisor experience highly preferred Must be at least eighteen years of age Must have a valid driver’s license Must be able to pass pre-employment screening (background) Competitive pay and opportunities for bonus PTO and Paid Holidays Employee discounts on vehicle purchases, parts and service repairs Opportunities to join our community service initiatives Regulatory & Workplace Information
We are an equal opportunity employer & drug-free workplace. Offers of employment are contingent upon successfully passing background screening (incl. criminal background check, review of consumer & motor vehicle records, verification of SSN). Employment is on an at-will basis & subject to termination if dealership rules & regulations are violated. Other
For reference, this position is located in Silver Spring, MD. The description above does not state or imply that these are the only duties to be performed by the employee; the employee may be required to follow additional instructions and perform other duties as asked by a supervisor.
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DARCARS of Silver Spring is seeking Automotive Service Advisor / Writer. As the Automotive Service Advisor / Writer you are responsible for presenting, consulting and selling automotive warranty products and repair services to the customer in a professional manner while adhering to the manufacturer’s published maintenance schedule and requirements and company policy. In addition, you will build rapport with customers to promote customer satisfaction and customer retention. Responsibilities
Greet customers in a timely, friendly manner and obtain pertinent vehicle information Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers’ specifications Generate and provide customers with a complete and accurate estimate of repair orders Establish and communicate completion time of repair with customer and technician Answer incoming service calls Maintain and schedule service appointments Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and excellent CSI Follow the manufacturer’s warranty guidelines and procedures Conduct business with high integrity that maintains the manufacturer CSI and DARCARS specified goal(s) Comply with all federal, state and local laws, and company policy, regarding safeguarding all customer, company and manufacturer information, as well as customers vehicle and property Must be able to manage in a fast paced work environment with limited supervision Must have great customer service, phone and computer skills Qualifications
Previous automotive Service Advisor experience highly preferred Must be at least eighteen years of age Must have a valid driver’s license Must be able to pass pre-employment screening (background) Competitive pay and opportunities for bonus PTO and Paid Holidays Employee discounts on vehicle purchases, parts and service repairs Opportunities to join our community service initiatives Regulatory & Workplace Information
We are an equal opportunity employer & drug-free workplace. Offers of employment are contingent upon successfully passing background screening (incl. criminal background check, review of consumer & motor vehicle records, verification of SSN). Employment is on an at-will basis & subject to termination if dealership rules & regulations are violated. Other
For reference, this position is located in Silver Spring, MD. The description above does not state or imply that these are the only duties to be performed by the employee; the employee may be required to follow additional instructions and perform other duties as asked by a supervisor.
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