MANTECH
Overview
MANTECH
seeks a career- and customer-oriented
Delivery Analyst, Unified Communications
to join their team in
Camp Springs MD . This is a
hybrid
position. This role will serve as the Tier III remediation specialist for network-related issues impacting Unified Communications (UC) services across a federal enterprise. The Delivery Analyst will provide real-time guidance to the Multimedia Operations team and field technicians, focusing on continuous operational monitoring and leading troubleshooting efforts for network-related UC challenges. Responsibilities
Work collaboratively with various teams to ensure quality delivery of Unified Communication services to customers. Provide real-time guidance to the Multimedia Operations team and field technicians on network infrastructure issues. Perform continual operational monitoring of service delivery. Utilize critical thinking to evaluate service challenges and formulate strategies for UC. Create, update, and review all technical documentation, including build guides and topology drawings for accuracy. Respond to critical/high-profile UC referred issues and tickets within 30 minutes, and other issues within 1 hour. Assist UC Systems Administrators and Subject Matter Experts in real-time to enhance customer response and issue resolution. Required Qualifications
7+ years of experience in IT with a strong focus on UC support systems and delivery/operational mechanisms. Skillset equivalent to Cisco CCNP Routing and Switching certification. Good working knowledge of Netflow analysis, packet analysis, cloud and hybrid cloud technologies, Instant Messaging, switching, routing, firewall, WAN balancers, QoS, UC protocols, and UC applications (including WebEx, Avaya, Skype/Teams). Ability to use and interpret access control lists and Netflow collections from federal agency tools. Ability to create, maintain, and update test plans and troubleshooting processes. Preferred Qualifications
Additional unified communications and IT certifications (e.g., CTS Certifications, CCNA/CCNP). Clearance Requirement
Must be able to obtain a Public Trust clearance with a USCIS background investigation. Physical Requirements
Must be able to remain in a stationary position 50% of the time. Operates a computer and office productivity machinery; may need to move about inside the office to access files and equipment.
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MANTECH
seeks a career- and customer-oriented
Delivery Analyst, Unified Communications
to join their team in
Camp Springs MD . This is a
hybrid
position. This role will serve as the Tier III remediation specialist for network-related issues impacting Unified Communications (UC) services across a federal enterprise. The Delivery Analyst will provide real-time guidance to the Multimedia Operations team and field technicians, focusing on continuous operational monitoring and leading troubleshooting efforts for network-related UC challenges. Responsibilities
Work collaboratively with various teams to ensure quality delivery of Unified Communication services to customers. Provide real-time guidance to the Multimedia Operations team and field technicians on network infrastructure issues. Perform continual operational monitoring of service delivery. Utilize critical thinking to evaluate service challenges and formulate strategies for UC. Create, update, and review all technical documentation, including build guides and topology drawings for accuracy. Respond to critical/high-profile UC referred issues and tickets within 30 minutes, and other issues within 1 hour. Assist UC Systems Administrators and Subject Matter Experts in real-time to enhance customer response and issue resolution. Required Qualifications
7+ years of experience in IT with a strong focus on UC support systems and delivery/operational mechanisms. Skillset equivalent to Cisco CCNP Routing and Switching certification. Good working knowledge of Netflow analysis, packet analysis, cloud and hybrid cloud technologies, Instant Messaging, switching, routing, firewall, WAN balancers, QoS, UC protocols, and UC applications (including WebEx, Avaya, Skype/Teams). Ability to use and interpret access control lists and Netflow collections from federal agency tools. Ability to create, maintain, and update test plans and troubleshooting processes. Preferred Qualifications
Additional unified communications and IT certifications (e.g., CTS Certifications, CCNA/CCNP). Clearance Requirement
Must be able to obtain a Public Trust clearance with a USCIS background investigation. Physical Requirements
Must be able to remain in a stationary position 50% of the time. Operates a computer and office productivity machinery; may need to move about inside the office to access files and equipment.
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