Affirm
Overview
Join to apply for the
Vendor Manager
role at
Affirm Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. This is a senior leadership role within Operations, accountable for outcomes across multiple functional PODs and for shaping long-term vendor strategy. The role leads performance, transformation, and large cross-functional initiatives across the global BPO vendor network, using data to validate trends and drive change at scale. What You’ll Do
Vendor Strategy & Governance, Analytics & Decision Enablement, Cross-Functional Leadership and Change & Transformation. Own vendor performance across 1–2 functional PODs, including CSAT, SLA, compliance, and QA outcomes. Lead executive-level vendor governance (e.g. QBRs, escalations). Define operational strategies for vendor allocations, specialization, and performance recovery. Partner with the Business Analyst team to shape metrics and dashboards needed to run the business. Use data to diagnose performance gaps, validate trends, and prioritize interventions. Run ad-hoc analyses and scenario modeling to support rapid decision-making. Lead initiatives that require coordination across Operations, Compliance, Product, Risk, Training, QA, and WFM. Translate vendor insights into cross-functional actions that improve customer experience and compliance outcomes. Act as senior escalation point for systemic vendor or POD-level issues. Drive initiatives such as POD specialization rollouts, vendor migrations, or regulatory implementations. Design and execute structured change programs, ensuring vendor readiness and sustained adoption. Champion continuous improvement and innovation across the vendor network. What We Look For
8+ years of expertise in vendor/BPO management, operations, or related fields Strong analytical background with the ability to define the right questions, work with analysts to build the right tools, and run independent analysis when needed. Proven ability to drive vendor accountability through scorecards, governance, and structured interventions. Track record of leading large, cross-functional programs with measurable business impact. Exceptional communication and influencing skills with internal and vendor executives. Experience managing vendor networks of 2,000+ agents across multiple geographies (preferred). Industry background in fintech, technology, or high-growth customer operations (preferred). Knowledge of compliance-heavy functions (Fraud, Payments, Compliance) (preferred). Skilled at turning complex data into clear narratives for senior leadership (preferred). Compensation and Benefits
Base Pay Grade
– J Equity Grade
- 6 Affirm provides a simple and transparent pay structure, with base pay as part of a total compensation package that may include equity rewards, stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents). USA base pay range (CA, WA, NY, NJ, CT) per year:
$130,000
-
$170,000 USA base pay range (all other U.S. states) per year:
$115,000
-
$155,000 Employees new to Affirm typically come in at the start of the pay range. Affirm is proud to be a remote-first company. Most roles are remote; some roles may require occasional office work. A limited number of roles remain office-based due to job responsibilities. Benefits
We offer competitive benefits anchored to our core value of putting people first. Highlights include: Health care coverage – Affirm covers all premiums for you and your dependents Flexible Spending Wallets – stipends for technology, food, lifestyle needs, and family-forming expenses Time off – vacation and holidays to rest and recharge ESPP – employee stock purchase plan We are committed to inclusive interview experiences and provide reasonable accommodations during the hiring process. [For U.S. positions that could be performed in Los Angeles or San Francisco] Affirm will consider qualified applicants with arrest and conviction records in line with local ordinances. By clicking "Submit Application," you acknowledge that you have read Affirm's Global Candidate Privacy Notice and consent to the collection, processing, use, and storage of your personal information as described therein. Seniority level
Mid-Senior level Employment type
Full-time Job function
Management and Manufacturing Referrals increase your chances of interviewing at Affirm. Get notified about new Vendor Manager jobs in Nashville, TN.
#J-18808-Ljbffr
Join to apply for the
Vendor Manager
role at
Affirm Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. This is a senior leadership role within Operations, accountable for outcomes across multiple functional PODs and for shaping long-term vendor strategy. The role leads performance, transformation, and large cross-functional initiatives across the global BPO vendor network, using data to validate trends and drive change at scale. What You’ll Do
Vendor Strategy & Governance, Analytics & Decision Enablement, Cross-Functional Leadership and Change & Transformation. Own vendor performance across 1–2 functional PODs, including CSAT, SLA, compliance, and QA outcomes. Lead executive-level vendor governance (e.g. QBRs, escalations). Define operational strategies for vendor allocations, specialization, and performance recovery. Partner with the Business Analyst team to shape metrics and dashboards needed to run the business. Use data to diagnose performance gaps, validate trends, and prioritize interventions. Run ad-hoc analyses and scenario modeling to support rapid decision-making. Lead initiatives that require coordination across Operations, Compliance, Product, Risk, Training, QA, and WFM. Translate vendor insights into cross-functional actions that improve customer experience and compliance outcomes. Act as senior escalation point for systemic vendor or POD-level issues. Drive initiatives such as POD specialization rollouts, vendor migrations, or regulatory implementations. Design and execute structured change programs, ensuring vendor readiness and sustained adoption. Champion continuous improvement and innovation across the vendor network. What We Look For
8+ years of expertise in vendor/BPO management, operations, or related fields Strong analytical background with the ability to define the right questions, work with analysts to build the right tools, and run independent analysis when needed. Proven ability to drive vendor accountability through scorecards, governance, and structured interventions. Track record of leading large, cross-functional programs with measurable business impact. Exceptional communication and influencing skills with internal and vendor executives. Experience managing vendor networks of 2,000+ agents across multiple geographies (preferred). Industry background in fintech, technology, or high-growth customer operations (preferred). Knowledge of compliance-heavy functions (Fraud, Payments, Compliance) (preferred). Skilled at turning complex data into clear narratives for senior leadership (preferred). Compensation and Benefits
Base Pay Grade
– J Equity Grade
- 6 Affirm provides a simple and transparent pay structure, with base pay as part of a total compensation package that may include equity rewards, stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents). USA base pay range (CA, WA, NY, NJ, CT) per year:
$130,000
-
$170,000 USA base pay range (all other U.S. states) per year:
$115,000
-
$155,000 Employees new to Affirm typically come in at the start of the pay range. Affirm is proud to be a remote-first company. Most roles are remote; some roles may require occasional office work. A limited number of roles remain office-based due to job responsibilities. Benefits
We offer competitive benefits anchored to our core value of putting people first. Highlights include: Health care coverage – Affirm covers all premiums for you and your dependents Flexible Spending Wallets – stipends for technology, food, lifestyle needs, and family-forming expenses Time off – vacation and holidays to rest and recharge ESPP – employee stock purchase plan We are committed to inclusive interview experiences and provide reasonable accommodations during the hiring process. [For U.S. positions that could be performed in Los Angeles or San Francisco] Affirm will consider qualified applicants with arrest and conviction records in line with local ordinances. By clicking "Submit Application," you acknowledge that you have read Affirm's Global Candidate Privacy Notice and consent to the collection, processing, use, and storage of your personal information as described therein. Seniority level
Mid-Senior level Employment type
Full-time Job function
Management and Manufacturing Referrals increase your chances of interviewing at Affirm. Get notified about new Vendor Manager jobs in Nashville, TN.
#J-18808-Ljbffr