ABB
Overview
Associate Resident Field Service Technician at ABB. This role reports to the Service Operations Manager. The work model is hybrid and contributes to the Process Automation Energy Industries US Service team. Your Role And Responsibilities (Mandatory)
In this role, you will execute service work as per work instructions and in accordance with ABB standard processes, quality standards, and safety guidelines. Each day, you will deliver quality customer service to satisfy customers and demonstrate urgency and care in your area of responsibility. You will be mainly accountable for: Providing site service to ensure safe and efficient plant operation utilizing the 800xA Distributed Control System. Performing all periodic, routine, preventive maintenance and shutdown support as part of your role (ABB Technical and Advanced Services will provide additional support where applicable at your direction). Communicate with all site stakeholders to ensure all contracted services meet or exceed expectations. Respond to customer questions, issues, and inquiries with accuracy and timeliness. Maintain a follow-up system with customers to ensure the technical advice provided was effective. Troubleshooting distributed control system hardware and software issues, and managing technical support requests on the customer’s behalf to optimize system performance. Maintain customer database by logging each call and the support provided. Suggest ABB solutions to enhance system performance and expand the scope of value-add service to the existing contract. Support projects for hardware and software upgrades, system modifications and additions, both online and offline. Qualifications For The Role (Mandatory)
High School diploma or GED equivalent required Electrical, Chemical, Mechanical, Computer Science, Automation, or Control experience or a combination of experience and/or demonstrated accomplishments will be considered. Applicable military experience will be considered. Develop and be mentored to provide outstanding field service support of ABB's 800xA Distributed Control System. ABB relocation assistance will be provided to Baltimore, MD. Demonstrated commitment to excellence, effective communication, problem solving, teamwork, customer focus, and a professional attitude. Applicants must speak fluent English, have a legal driver’s license, and have work authorization to work for ABB in the US. More About Us
ABB Energy Industries enables safe, smart and sustainable projects and operations for businesses across the oil, gas, chemicals, life sciences, power generation and water sectors. We drive integrated solutions that automate, digitalize and electrify industry, connecting people and technology to help our customers adapt and succeed. With over 50 years of domain expertise, we continue to innovate and reshape traditional approaches across the energy sector with technologies designed to improve operational efficiency, reduce risk, energy consumption and waste. Come Make a world of difference with ABB. We look forward to receiving your application. If you want to discover more about ABB, visit our website www.abb.com. Additional Information
Seniority level: Not Applicable Employment type: Full-time Job function: Engineering and Information Technology Industries: Appliances, Electrical, and Electronics Manufacturing Referrals increase your chances of interviewing at ABB. Get notified about new Field Service Technician jobs in Maryland, United States.
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Associate Resident Field Service Technician at ABB. This role reports to the Service Operations Manager. The work model is hybrid and contributes to the Process Automation Energy Industries US Service team. Your Role And Responsibilities (Mandatory)
In this role, you will execute service work as per work instructions and in accordance with ABB standard processes, quality standards, and safety guidelines. Each day, you will deliver quality customer service to satisfy customers and demonstrate urgency and care in your area of responsibility. You will be mainly accountable for: Providing site service to ensure safe and efficient plant operation utilizing the 800xA Distributed Control System. Performing all periodic, routine, preventive maintenance and shutdown support as part of your role (ABB Technical and Advanced Services will provide additional support where applicable at your direction). Communicate with all site stakeholders to ensure all contracted services meet or exceed expectations. Respond to customer questions, issues, and inquiries with accuracy and timeliness. Maintain a follow-up system with customers to ensure the technical advice provided was effective. Troubleshooting distributed control system hardware and software issues, and managing technical support requests on the customer’s behalf to optimize system performance. Maintain customer database by logging each call and the support provided. Suggest ABB solutions to enhance system performance and expand the scope of value-add service to the existing contract. Support projects for hardware and software upgrades, system modifications and additions, both online and offline. Qualifications For The Role (Mandatory)
High School diploma or GED equivalent required Electrical, Chemical, Mechanical, Computer Science, Automation, or Control experience or a combination of experience and/or demonstrated accomplishments will be considered. Applicable military experience will be considered. Develop and be mentored to provide outstanding field service support of ABB's 800xA Distributed Control System. ABB relocation assistance will be provided to Baltimore, MD. Demonstrated commitment to excellence, effective communication, problem solving, teamwork, customer focus, and a professional attitude. Applicants must speak fluent English, have a legal driver’s license, and have work authorization to work for ABB in the US. More About Us
ABB Energy Industries enables safe, smart and sustainable projects and operations for businesses across the oil, gas, chemicals, life sciences, power generation and water sectors. We drive integrated solutions that automate, digitalize and electrify industry, connecting people and technology to help our customers adapt and succeed. With over 50 years of domain expertise, we continue to innovate and reshape traditional approaches across the energy sector with technologies designed to improve operational efficiency, reduce risk, energy consumption and waste. Come Make a world of difference with ABB. We look forward to receiving your application. If you want to discover more about ABB, visit our website www.abb.com. Additional Information
Seniority level: Not Applicable Employment type: Full-time Job function: Engineering and Information Technology Industries: Appliances, Electrical, and Electronics Manufacturing Referrals increase your chances of interviewing at ABB. Get notified about new Field Service Technician jobs in Maryland, United States.
#J-18808-Ljbffr