Sierracoolslv
HVAC Service Manager Las Vegas, Nevada, United States
Sierracoolslv, Las Vegas, Nevada, us, 89105
Overview
We are seeking a high-performing, customer-focused
Home Services Manager
to lead our
residential service technician team , with a strong emphasis on driving sales, real-time coaching, and call-by-call management. This role is ideal for a proactive leader who thrives on increasing revenue per call, building technician skill sets, and cultivating a culture of accountability and excellence. This position
only oversees the service technician department
and works closely with other departments to ensure a seamless customer experience and optimal field performance. Key Responsibilities
Direct and support daily operations of the
service technician team Lead and implement
call-by-call management , providing real-time coaching on job performance, pricing strategy, and ticket maximization Monitor and drive key performance indicators (KPIs), including close rates, average ticket size, service conversions, and customer satisfaction Conduct daily check-ins and technician huddles to review performance goals and celebrate wins Coach technicians on upsell and cross-sell opportunities through effective scripting and value-based communication Collaborate with dispatch and CSR teams to ensure scheduling efficiency and customer follow-through Respond to escalated service calls to support technicians and resolve issues with a customer-first mindset Review job quality, warranty issues, and completion accuracy to identify trends and opportunities for improvement Participate in hiring, onboarding, and performance development in partnership with HR/recruiting teams Qualifications
3+ years of management or supervisory experience in
residential HVAC ,
plumbing , or
electrical service Proven success in
call-by-call coaching
and driving field sales performance Effective communicator and motivator with a strong coaching mindset Experience with service software (e.g.,
ServiceTitan , Housecall Pro, or similar platforms) Analytical and KPI-focused; capable of making fast, data-driven decisions Valid driver’s license and a clean driving record What We Offer
Competitive base salary
plus performance-based bonuses Company-provided vehicle, phone, and tablet/laptop Health, dental, and vision insurance Paid time off, holidays, and 401(k) with company match Professional development and ongoing leadership training A growth-driven environment with opportunities to advance Lead the service team that leads the company.
If you're a hands-on leader ready to inspire technicians, drive performance, and own the customer experience— apply now. Job Type: Full-time Pay: From $90,000.00 per year Schedule
10 hour shift Voluntary Self-Identification
For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. As set forth in Sierra Air Conditioning & Plumbing’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows: A disabled veteran is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A recently separated veteran means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An active duty wartime or campaign badge veteran means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An Armed forces service medal veteran means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Select... Voluntary Self-Identification of Disability
Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026 Why are you being asked to complete this form? We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years. Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp . How do you know if you have a disability? A disability is a condition that substantially limits one or more of your major life activities. If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to: Alcohol or other substance use disorder (not currently using drugs illegally) Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS Blind or low vision Cancer (past or present) Cardiovascular or heart disease Celiac disease Cerebral palsy Deaf or serious difficulty hearing Diabetes Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders Epilepsy or other seizure disorder Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome Intellectual or developmental disability Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD Missing limbs or partially missing limbs Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS) Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities Partial or complete paralysis (any cause) Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema Short stature (dwarfism) Traumatic brain injury Disability Status Select... PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.
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We are seeking a high-performing, customer-focused
Home Services Manager
to lead our
residential service technician team , with a strong emphasis on driving sales, real-time coaching, and call-by-call management. This role is ideal for a proactive leader who thrives on increasing revenue per call, building technician skill sets, and cultivating a culture of accountability and excellence. This position
only oversees the service technician department
and works closely with other departments to ensure a seamless customer experience and optimal field performance. Key Responsibilities
Direct and support daily operations of the
service technician team Lead and implement
call-by-call management , providing real-time coaching on job performance, pricing strategy, and ticket maximization Monitor and drive key performance indicators (KPIs), including close rates, average ticket size, service conversions, and customer satisfaction Conduct daily check-ins and technician huddles to review performance goals and celebrate wins Coach technicians on upsell and cross-sell opportunities through effective scripting and value-based communication Collaborate with dispatch and CSR teams to ensure scheduling efficiency and customer follow-through Respond to escalated service calls to support technicians and resolve issues with a customer-first mindset Review job quality, warranty issues, and completion accuracy to identify trends and opportunities for improvement Participate in hiring, onboarding, and performance development in partnership with HR/recruiting teams Qualifications
3+ years of management or supervisory experience in
residential HVAC ,
plumbing , or
electrical service Proven success in
call-by-call coaching
and driving field sales performance Effective communicator and motivator with a strong coaching mindset Experience with service software (e.g.,
ServiceTitan , Housecall Pro, or similar platforms) Analytical and KPI-focused; capable of making fast, data-driven decisions Valid driver’s license and a clean driving record What We Offer
Competitive base salary
plus performance-based bonuses Company-provided vehicle, phone, and tablet/laptop Health, dental, and vision insurance Paid time off, holidays, and 401(k) with company match Professional development and ongoing leadership training A growth-driven environment with opportunities to advance Lead the service team that leads the company.
If you're a hands-on leader ready to inspire technicians, drive performance, and own the customer experience— apply now. Job Type: Full-time Pay: From $90,000.00 per year Schedule
10 hour shift Voluntary Self-Identification
For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. As set forth in Sierra Air Conditioning & Plumbing’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows: A disabled veteran is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A recently separated veteran means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An active duty wartime or campaign badge veteran means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An Armed forces service medal veteran means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Select... Voluntary Self-Identification of Disability
Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026 Why are you being asked to complete this form? We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years. Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp . How do you know if you have a disability? A disability is a condition that substantially limits one or more of your major life activities. If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to: Alcohol or other substance use disorder (not currently using drugs illegally) Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS Blind or low vision Cancer (past or present) Cardiovascular or heart disease Celiac disease Cerebral palsy Deaf or serious difficulty hearing Diabetes Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders Epilepsy or other seizure disorder Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome Intellectual or developmental disability Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD Missing limbs or partially missing limbs Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS) Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities Partial or complete paralysis (any cause) Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema Short stature (dwarfism) Traumatic brain injury Disability Status Select... PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.
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