JDA TSG
Customer Support Manager Tax REMOTE (Seasonal)
JDA TSG is hiring Team Managers for the upcoming tax season. This is a remote seasonal role in the United States starting early November 2025 through April 30, 2026, averaging 40+ hours per week. 100% Remote work in the U.S. A dedicated hardwired Ethernet connection is required. Candidates with contact center experience leading remote teams and driving team attainment of SLAs and KPIs are strongly preferred. On a Typical Day, You Will
Provide strong and effective leadership via video, phone, and chat, and inspire and motivate your team to achieve program goals. Monitor and evaluate the team to identify and provide mentoring and coaching. Implement policy updates through training and change control processes. Identify areas for process improvement at the individual and team level. Analyze daily/weekly/monthly team performance data and deliver performance feedback. Assess, adopt, and update strategies to empower the team to meet SLAs and KPIs, including timecard management, shift adherence, proper use of tools and resources, Net Promoter Scores, Quality of Service, case documentation, average handle time, connectivity requirements and troubleshooting. Identify and address issues and challenges within leadership channels, customer-facing issues, and customer escalations, ensuring resolution in a friendly and prompt manner. Escalate customer callbacks as needed. Carefully document and keep accurate records of team-related activities. Ensure team members meet milestones during onboarding and training periods. What You Bring To The Role
A passion for customer support and improving the customer experience. 2+ years in a remote, supervisory role, leading teams of 15+ customer support professionals. Strong technical skills and ability to navigate computer systems and software including Professional tax software, Microsoft 365 (Outlook, Teams, Word, Excel), Slack, Timekeeping solutions, etc. A dedicated workspace with a hard-wired Ethernet connection and personal computer for administrative responsibilities. (No Satellite or Wi-Fi providers.) What We Provide
Seasonal/flexible morning through evening hours. We staff mornings, midday, and evenings, 7 days per week, from the comfort of your home office. W2 position starting at $38 per hour plus benefits including 401K with match, perks, and other incentives. Work from early November through the end of April 2026, averaging 40+ hours a week. Comprehensive training and support from our management team, who are committed to helping you excel in this role. Equipment including laptop for the duration of employment. You must also have access to a personal computer for your use. The opportunity for employment growth within JDA TSG. APPLY NOW. We need folks who can work the entire season (through the end of April). Can you commit? Equal Opportunity
JDA TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, protected veteran status, political affiliation, or any other status protected by applicable law. Applicants must be legally authorized to work in the United States without the need for employer sponsorship now or in the future. Seniority level: Mid-Senior level Employment type: Full-time Job function: Other Industries: Outsourcing and Offshoring Consulting Referrals increase your chances of interviewing at JDA TSG. Get notified about new Customer Service Support Manager jobs in Tyler, TX. We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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JDA TSG is hiring Team Managers for the upcoming tax season. This is a remote seasonal role in the United States starting early November 2025 through April 30, 2026, averaging 40+ hours per week. 100% Remote work in the U.S. A dedicated hardwired Ethernet connection is required. Candidates with contact center experience leading remote teams and driving team attainment of SLAs and KPIs are strongly preferred. On a Typical Day, You Will
Provide strong and effective leadership via video, phone, and chat, and inspire and motivate your team to achieve program goals. Monitor and evaluate the team to identify and provide mentoring and coaching. Implement policy updates through training and change control processes. Identify areas for process improvement at the individual and team level. Analyze daily/weekly/monthly team performance data and deliver performance feedback. Assess, adopt, and update strategies to empower the team to meet SLAs and KPIs, including timecard management, shift adherence, proper use of tools and resources, Net Promoter Scores, Quality of Service, case documentation, average handle time, connectivity requirements and troubleshooting. Identify and address issues and challenges within leadership channels, customer-facing issues, and customer escalations, ensuring resolution in a friendly and prompt manner. Escalate customer callbacks as needed. Carefully document and keep accurate records of team-related activities. Ensure team members meet milestones during onboarding and training periods. What You Bring To The Role
A passion for customer support and improving the customer experience. 2+ years in a remote, supervisory role, leading teams of 15+ customer support professionals. Strong technical skills and ability to navigate computer systems and software including Professional tax software, Microsoft 365 (Outlook, Teams, Word, Excel), Slack, Timekeeping solutions, etc. A dedicated workspace with a hard-wired Ethernet connection and personal computer for administrative responsibilities. (No Satellite or Wi-Fi providers.) What We Provide
Seasonal/flexible morning through evening hours. We staff mornings, midday, and evenings, 7 days per week, from the comfort of your home office. W2 position starting at $38 per hour plus benefits including 401K with match, perks, and other incentives. Work from early November through the end of April 2026, averaging 40+ hours a week. Comprehensive training and support from our management team, who are committed to helping you excel in this role. Equipment including laptop for the duration of employment. You must also have access to a personal computer for your use. The opportunity for employment growth within JDA TSG. APPLY NOW. We need folks who can work the entire season (through the end of April). Can you commit? Equal Opportunity
JDA TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, protected veteran status, political affiliation, or any other status protected by applicable law. Applicants must be legally authorized to work in the United States without the need for employer sponsorship now or in the future. Seniority level: Mid-Senior level Employment type: Full-time Job function: Other Industries: Outsourcing and Offshoring Consulting Referrals increase your chances of interviewing at JDA TSG. Get notified about new Customer Service Support Manager jobs in Tyler, TX. We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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