Zillow Group
Senior Manager, Sales Operations and Planning
Zillow Group, Myrtle Point, Oregon, United States, 97458
Overview
Zillow Home Loans (ZHL) provides customers with a streamlined option for their home financing needs. By utilizing Zillow's home-buying expertise and technology, we’re creating an easier, smoother reality for real-estate transactions. The BizOps team serves as the central nervous system of ZHL, responsible for defining and delivering the next phase of evolution and growth, focusing on critical, strategic cross-company projects in partnership with senior leaders across Zillow Group. Role summary: Zillow Home Loans is seeking a highly analytical, strategic, and collaborative Senior Manager to build and lead the Sales Operations and Planning team within Sales Operations. This team will focus on data-driven decision-making to optimize performance for the sales organization, drive business insights, shape sales strategies, and enable data fluency across sales leadership, broader Business Operations, and support functions. You will lead a team of analysts and work cross-functionally to deliver high-impact analyses, business recommendations, and frontline reporting that enhance mortgage sales effectiveness and support Zillow’s mission to simplify real estate transactions. Responsibilities
Team Leadership: Build a high-performing Sales Analytics function within ZHL’s Sales Operations team and partner with Sales leadership to optimize sales performance and drive adoption of frontline reporting and tooling. Senior Stakeholder Management: Develop and present impactful analyses, dashboards, and strategic recommendations to senior executives and stakeholders. Cross-functional Leadership: Act as a strategic partner to Sales, Finance, Marketing, and Product teams to align on initiatives, share insights, and drive operational excellence. Sales Performance: Own and drive sales productivity improvements across core sales metrics; lead business review meetings with frontline sales leaders to reinforce core metrics and sales motion improvements. Sales Tooling: Partner with Business Analytics and Data Engineering to design and maintain scalable reporting solutions on core KPIs including lead conversion, pipeline velocity, rep performance, and partner engagement. Headcount & Territory Planning: Own the analytical framework for capacity management, including regional headcount and territory planning to enable load balancing and business growth. Who you are
10+ years of relevant experience, preferably within high-growth startups, fintech, investment banking and/or management consulting. 5+ years of experience as a sales operations manager with experience working with a high velocity, high volume sales team. 3+ years of people management experience. Expertise in sales analytics or revenue operations; experience in the mortgage, fintech, or high-growth SaaS industries preferred. Experience partnering with front-line sales leaders to drive sales performance and operational excellence. Strong program management skills with experience leading end-to-end execution of projects/programs that have transformed company operations and delivered quantifiable business impact. Advanced knowledge of SQL, Excel, and data visualization tools (e.g., Tableau, Power BI); familiarity with Python or R is a plus. Solid understanding of CRM systems (e.g., Salesforce), contact center metrics, and customer lifecycle analytics. First-principles thinker who questions how we are working rather than simply executing. Excellent written and verbal communication with strong executive presence. An ability to execute with minimal guidance in contexts with a high degree of ambiguity. Bachelor’s degree required, MBA preferred. Get to know us
Zillow is reimagining real estate to make home a reality for more people. As the most-visited real estate website in the United States, Zillow and its affiliates help people move through digital solutions, partnerships, and easier buying, selling, financing and renting experiences. Our culture emphasizes innovation, the employee experience, equity and belonging, and a commitment to benefits. We offer comprehensive medical, dental, vision, life, and disability coverages, parental leave, family benefits, retirement contributions, and paid time off. We also support flexible, well-balanced work experiences. See reviews on Glassdoor and recognition from organizations such as the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, HRC Corporate Equity Index, and TIME 100 Most Influential Companies. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We provide equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. If you require accommodation due to a disability or special need, please contact your recruiter. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you wish to review a copy of the Proprietary Rights Agreement prior to an offer, you may request it from your Recruiter.
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Zillow Home Loans (ZHL) provides customers with a streamlined option for their home financing needs. By utilizing Zillow's home-buying expertise and technology, we’re creating an easier, smoother reality for real-estate transactions. The BizOps team serves as the central nervous system of ZHL, responsible for defining and delivering the next phase of evolution and growth, focusing on critical, strategic cross-company projects in partnership with senior leaders across Zillow Group. Role summary: Zillow Home Loans is seeking a highly analytical, strategic, and collaborative Senior Manager to build and lead the Sales Operations and Planning team within Sales Operations. This team will focus on data-driven decision-making to optimize performance for the sales organization, drive business insights, shape sales strategies, and enable data fluency across sales leadership, broader Business Operations, and support functions. You will lead a team of analysts and work cross-functionally to deliver high-impact analyses, business recommendations, and frontline reporting that enhance mortgage sales effectiveness and support Zillow’s mission to simplify real estate transactions. Responsibilities
Team Leadership: Build a high-performing Sales Analytics function within ZHL’s Sales Operations team and partner with Sales leadership to optimize sales performance and drive adoption of frontline reporting and tooling. Senior Stakeholder Management: Develop and present impactful analyses, dashboards, and strategic recommendations to senior executives and stakeholders. Cross-functional Leadership: Act as a strategic partner to Sales, Finance, Marketing, and Product teams to align on initiatives, share insights, and drive operational excellence. Sales Performance: Own and drive sales productivity improvements across core sales metrics; lead business review meetings with frontline sales leaders to reinforce core metrics and sales motion improvements. Sales Tooling: Partner with Business Analytics and Data Engineering to design and maintain scalable reporting solutions on core KPIs including lead conversion, pipeline velocity, rep performance, and partner engagement. Headcount & Territory Planning: Own the analytical framework for capacity management, including regional headcount and territory planning to enable load balancing and business growth. Who you are
10+ years of relevant experience, preferably within high-growth startups, fintech, investment banking and/or management consulting. 5+ years of experience as a sales operations manager with experience working with a high velocity, high volume sales team. 3+ years of people management experience. Expertise in sales analytics or revenue operations; experience in the mortgage, fintech, or high-growth SaaS industries preferred. Experience partnering with front-line sales leaders to drive sales performance and operational excellence. Strong program management skills with experience leading end-to-end execution of projects/programs that have transformed company operations and delivered quantifiable business impact. Advanced knowledge of SQL, Excel, and data visualization tools (e.g., Tableau, Power BI); familiarity with Python or R is a plus. Solid understanding of CRM systems (e.g., Salesforce), contact center metrics, and customer lifecycle analytics. First-principles thinker who questions how we are working rather than simply executing. Excellent written and verbal communication with strong executive presence. An ability to execute with minimal guidance in contexts with a high degree of ambiguity. Bachelor’s degree required, MBA preferred. Get to know us
Zillow is reimagining real estate to make home a reality for more people. As the most-visited real estate website in the United States, Zillow and its affiliates help people move through digital solutions, partnerships, and easier buying, selling, financing and renting experiences. Our culture emphasizes innovation, the employee experience, equity and belonging, and a commitment to benefits. We offer comprehensive medical, dental, vision, life, and disability coverages, parental leave, family benefits, retirement contributions, and paid time off. We also support flexible, well-balanced work experiences. See reviews on Glassdoor and recognition from organizations such as the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, HRC Corporate Equity Index, and TIME 100 Most Influential Companies. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We provide equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. If you require accommodation due to a disability or special need, please contact your recruiter. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you wish to review a copy of the Proprietary Rights Agreement prior to an offer, you may request it from your Recruiter.
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