DHL Express Deutschland
Job Title:
Customer Service Operations Specialist (Air Export)
Job Location:
Atlanta, Georgia
DHL Global Forwarding (DGF)
is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure we transport our customers’ shipments by air or sea. DGF’s logistics solutions span the entire supply chain, from the factory to the shop floor, including special transport‑related services.
Key Responsibilities
Coordinate all applicable parties for all air export shipments, ensuring timely bookings with airlines on the customer’s behalf.
Prepare export documentation in accordance with country requirements, including Certificate of Origin, Cargo Manifest, NAFTA Certificate, Airway Bill and any other documents required by the customer.
File AES (Automated Electronic System) export customs filings.
Complete export documents on time and coordinate with customer and/or warehouse for timely cargo delivery.
Communicate regularly with the customer regarding shipment status and maintain continuous communication with overseas carriers to meet delivery commitments; follow up with airlines to monitor and track departure and arrival information and updates.
Ensure invoicing of rendered services is completed accurately and in a timeframe consistent with company policy.
Maintain accurate and updated customer profiles.
Meet all KPI’s assigned and audited by the Control Tower.
Skills / Requirements
1+ year experience in the transportation, logistics, or freight forwarding industry; air export experience preferred but not required.
Must be 18 years of age or older.
Exceptional customer service skills.
Detail oriented and strong follow‑up skills.
Proficient with Microsoft Office (Word, Excel, Outlook).
Cargo Wise systems knowledge is a plus.
Pay Range:
$21.32 - $28.43/hr. (Based on Experience)
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Customer Service Operations Specialist (Air Export)
Job Location:
Atlanta, Georgia
DHL Global Forwarding (DGF)
is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure we transport our customers’ shipments by air or sea. DGF’s logistics solutions span the entire supply chain, from the factory to the shop floor, including special transport‑related services.
Key Responsibilities
Coordinate all applicable parties for all air export shipments, ensuring timely bookings with airlines on the customer’s behalf.
Prepare export documentation in accordance with country requirements, including Certificate of Origin, Cargo Manifest, NAFTA Certificate, Airway Bill and any other documents required by the customer.
File AES (Automated Electronic System) export customs filings.
Complete export documents on time and coordinate with customer and/or warehouse for timely cargo delivery.
Communicate regularly with the customer regarding shipment status and maintain continuous communication with overseas carriers to meet delivery commitments; follow up with airlines to monitor and track departure and arrival information and updates.
Ensure invoicing of rendered services is completed accurately and in a timeframe consistent with company policy.
Maintain accurate and updated customer profiles.
Meet all KPI’s assigned and audited by the Control Tower.
Skills / Requirements
1+ year experience in the transportation, logistics, or freight forwarding industry; air export experience preferred but not required.
Must be 18 years of age or older.
Exceptional customer service skills.
Detail oriented and strong follow‑up skills.
Proficient with Microsoft Office (Word, Excel, Outlook).
Cargo Wise systems knowledge is a plus.
Pay Range:
$21.32 - $28.43/hr. (Based on Experience)
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