Northwestern University
Procurement Customer Service Specialist (Hybrid)
Northwestern University, Evanston, Illinois, us, 60208
Procurement Customer Service Specialist (Hybrid)
Join to apply for the
Procurement Customer Service Specialist (Hybrid)
role at
Northwestern University Procurement Customer Service Specialist (Hybrid)
1 day ago Be among the first 25 applicants Join to apply for the
Procurement Customer Service Specialist (Hybrid)
role at
Northwestern University Get AI-powered advice on this job and more exclusive features. Job Summary
Procurement and Payment Services (PPS) serves as the centralized hub for all procurement and payment-related activities at Northwestern University. PPS is committed to delivering timely, accurate, and policy-compliant procure-to-pay financial services, while continually improving systems and processes to enhance efficiency and the overall user experience. Department:
E-Procurement Solutions
Salary/Grade:
NEX/13
Job Summary
Procurement and Payment Services (PPS) serves as the centralized hub for all procurement and payment-related activities at Northwestern University. PPS is committed to delivering timely, accurate, and policy-compliant procure-to-pay financial services, while continually improving systems and processes to enhance efficiency and the overall user experience.
This position will be part of a customer service unit within Service Delivery and Special Projects. Candidates will need to be well versed in all processes related to purchasing and payment, including Vendor File Management, Purchasing, Accounts Payable, Corporate Card, ePayment, eProcurement, travel, etc. All functions listed below are performed with a high degree of independence and must be performed with integrity. This position must maintain a close working relationship with all units within Procurement and Payment Services, other departments and schools, as well as the vendor community.
Note: Not all aspects of the job are covered by this job description.
Specific Responsibilities
Customer Service:
Provide excellent customer service, over the phone, by email, and in person answering standard questions regarding status of requests, policies and procedures for processing transactions, and/or instructions for completing paperwork. This includes monitoring the email in boxes, answering the main phone number, sorting and distributing mail received, and interacting with walk in customers. Resend Purchase Orders upon request. Instruct and advise regarding options and appropriate courses of action and follows-up inquiries to ensure customer satisfaction. Complete other administrative and/or clerical activities such as filing, faxing, sorting, copying, organizing meetings, etc. Utilize customer service software tool to create tickets, close out completed tickets, assign tickets to other staff, and maintain list of FAQs.
Purchasing And Payment
Become well versed in all aspects of the purchasing and payment processes in NUFinancials and other systems used by Procurement. Become well versed in all aspects of the Procurement and Payment Services department (purchasing, e-procurement, accounts payable, corporate card, and vendor file management). Purchasing Policy and Procedures Develop appropriate understanding of Northwestern purchasing and payment policy.
Communication
Internal: Maintain effective working relationships with departments and schools at Northwestern. External: Maintain effective working relationships with vendor community. Training Assist with coordination and management of open lab sessions.
Other Miscellaneous Duties
Provide input into forms, newsletter, procurement strategy, web site, info sessions, training, etc. Distribution of credit information to vendors, when requested. Maintain tax exempt information and fulfill requests for tax exemption documentation, when requested. Maintain vendor information database. Vending machine refunds for 2020 Ridge. Assist with documenting Procurement processes and procedures.
All responsibilities are carried out with careful attention to policy compliance and applicable federal, state, and institutional regulations.
Miscellaneous
Performs other duties as assigned
Minimum Qualifications (education, Experience, Certifications, Skills)
Identify the minimum qualifications required to successfully perform the job. Qualifications include education, experience, specialized knowledge, professional certification. Associate’s degree in business, accounting, or a related field, or an equivalent combination of education, training, and experience from which comparable skills can be acquired. At least two years experience in customer service. Strong analytical, organizational, and problem-solving skills. Proficiency in Microsoft Office Suite and comfort learning new systems. Excellent communication skills, both oral and written, and the ability to collaborate effectively as part of a team. Demonstrated ability to manage multiple priorities, meet deadlines, and work independently with a high level of accuracy. Working knowledge of procurement and payment processes, systems, and compliance requirements. Ability to interpret and apply financial policies and procedures within a complex organizational environment. Identify the minimum qualifications required to successfully perform the job. Qualifications include education, experience, specialized knowledge, professional certification.
Preferred Qualifications (education, Experience, Certifications, Skills)
Experience working at a higher education institution. Proficiency with PeopleSoft Financials. Exhibit continual improvement by attending relative training courses and seminars/conferences.
Target hiring range for this position will be between $23.20-$25.74 per hour. Offered salary will be determined by the applicant’s education, experience, knowledge, skills and abilities, as well as internal equity and alignment with market data
Benefits
At Northwestern, we are proud to provide meaningful, competitive, high-quality health care plans, retirement benefits, tuition discounts and more! Visit us at
https://www.northwestern.edu/hr/benefits/index.html
to learn more.
Work-Life And Wellness
Northwestern offers comprehensive programs and services to help you and your family navigate life’s challenges and opportunities, and adopt and maintain healthy lifestyles.
We support flexible work arrangements where possible and programs to help you locate and pay for quality, affordable childcare and senior/adult care. Visit us at
https://www.northwestern.edu/hr/benefits/work-life/index.html
to learn more.
Professional Growth & Development
Northwestern supports employee career development in all circumstances whether your workspace is on campus or at home. If you’re interested in developing your professional potential or continuing your formal education, we offer a variety of tools and resources. Visit us at
https://www.northwestern.edu/hr/learning/index.html
to learn more
.
Northwestern University is an Equal Opportunity Employer and does not discriminate on the basis of protected characteristics, including disability and veteran status. View Northwestern’s
non-discrimination statement
. Job applicants who wish to request an accommodation in the application or hiring process should contact the Office of Civil Rights and Title IX Compliance. View
additional information on the accommodations process
. Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Purchasing and Supply Chain Industries Higher Education Referrals increase your chances of interviewing at Northwestern University by 2x Get notified about new Procurement Specialist jobs in
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Join to apply for the
Procurement Customer Service Specialist (Hybrid)
role at
Northwestern University Procurement Customer Service Specialist (Hybrid)
1 day ago Be among the first 25 applicants Join to apply for the
Procurement Customer Service Specialist (Hybrid)
role at
Northwestern University Get AI-powered advice on this job and more exclusive features. Job Summary
Procurement and Payment Services (PPS) serves as the centralized hub for all procurement and payment-related activities at Northwestern University. PPS is committed to delivering timely, accurate, and policy-compliant procure-to-pay financial services, while continually improving systems and processes to enhance efficiency and the overall user experience. Department:
E-Procurement Solutions
Salary/Grade:
NEX/13
Job Summary
Procurement and Payment Services (PPS) serves as the centralized hub for all procurement and payment-related activities at Northwestern University. PPS is committed to delivering timely, accurate, and policy-compliant procure-to-pay financial services, while continually improving systems and processes to enhance efficiency and the overall user experience.
This position will be part of a customer service unit within Service Delivery and Special Projects. Candidates will need to be well versed in all processes related to purchasing and payment, including Vendor File Management, Purchasing, Accounts Payable, Corporate Card, ePayment, eProcurement, travel, etc. All functions listed below are performed with a high degree of independence and must be performed with integrity. This position must maintain a close working relationship with all units within Procurement and Payment Services, other departments and schools, as well as the vendor community.
Note: Not all aspects of the job are covered by this job description.
Specific Responsibilities
Customer Service:
Provide excellent customer service, over the phone, by email, and in person answering standard questions regarding status of requests, policies and procedures for processing transactions, and/or instructions for completing paperwork. This includes monitoring the email in boxes, answering the main phone number, sorting and distributing mail received, and interacting with walk in customers. Resend Purchase Orders upon request. Instruct and advise regarding options and appropriate courses of action and follows-up inquiries to ensure customer satisfaction. Complete other administrative and/or clerical activities such as filing, faxing, sorting, copying, organizing meetings, etc. Utilize customer service software tool to create tickets, close out completed tickets, assign tickets to other staff, and maintain list of FAQs.
Purchasing And Payment
Become well versed in all aspects of the purchasing and payment processes in NUFinancials and other systems used by Procurement. Become well versed in all aspects of the Procurement and Payment Services department (purchasing, e-procurement, accounts payable, corporate card, and vendor file management). Purchasing Policy and Procedures Develop appropriate understanding of Northwestern purchasing and payment policy.
Communication
Internal: Maintain effective working relationships with departments and schools at Northwestern. External: Maintain effective working relationships with vendor community. Training Assist with coordination and management of open lab sessions.
Other Miscellaneous Duties
Provide input into forms, newsletter, procurement strategy, web site, info sessions, training, etc. Distribution of credit information to vendors, when requested. Maintain tax exempt information and fulfill requests for tax exemption documentation, when requested. Maintain vendor information database. Vending machine refunds for 2020 Ridge. Assist with documenting Procurement processes and procedures.
All responsibilities are carried out with careful attention to policy compliance and applicable federal, state, and institutional regulations.
Miscellaneous
Performs other duties as assigned
Minimum Qualifications (education, Experience, Certifications, Skills)
Identify the minimum qualifications required to successfully perform the job. Qualifications include education, experience, specialized knowledge, professional certification. Associate’s degree in business, accounting, or a related field, or an equivalent combination of education, training, and experience from which comparable skills can be acquired. At least two years experience in customer service. Strong analytical, organizational, and problem-solving skills. Proficiency in Microsoft Office Suite and comfort learning new systems. Excellent communication skills, both oral and written, and the ability to collaborate effectively as part of a team. Demonstrated ability to manage multiple priorities, meet deadlines, and work independently with a high level of accuracy. Working knowledge of procurement and payment processes, systems, and compliance requirements. Ability to interpret and apply financial policies and procedures within a complex organizational environment. Identify the minimum qualifications required to successfully perform the job. Qualifications include education, experience, specialized knowledge, professional certification.
Preferred Qualifications (education, Experience, Certifications, Skills)
Experience working at a higher education institution. Proficiency with PeopleSoft Financials. Exhibit continual improvement by attending relative training courses and seminars/conferences.
Target hiring range for this position will be between $23.20-$25.74 per hour. Offered salary will be determined by the applicant’s education, experience, knowledge, skills and abilities, as well as internal equity and alignment with market data
Benefits
At Northwestern, we are proud to provide meaningful, competitive, high-quality health care plans, retirement benefits, tuition discounts and more! Visit us at
https://www.northwestern.edu/hr/benefits/index.html
to learn more.
Work-Life And Wellness
Northwestern offers comprehensive programs and services to help you and your family navigate life’s challenges and opportunities, and adopt and maintain healthy lifestyles.
We support flexible work arrangements where possible and programs to help you locate and pay for quality, affordable childcare and senior/adult care. Visit us at
https://www.northwestern.edu/hr/benefits/work-life/index.html
to learn more.
Professional Growth & Development
Northwestern supports employee career development in all circumstances whether your workspace is on campus or at home. If you’re interested in developing your professional potential or continuing your formal education, we offer a variety of tools and resources. Visit us at
https://www.northwestern.edu/hr/learning/index.html
to learn more
.
Northwestern University is an Equal Opportunity Employer and does not discriminate on the basis of protected characteristics, including disability and veteran status. View Northwestern’s
non-discrimination statement
. Job applicants who wish to request an accommodation in the application or hiring process should contact the Office of Civil Rights and Title IX Compliance. View
additional information on the accommodations process
. Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Purchasing and Supply Chain Industries Higher Education Referrals increase your chances of interviewing at Northwestern University by 2x Get notified about new Procurement Specialist jobs in
Evanston, IL . Greater Chicago Area $20.51-$23.08 1 week ago Customer Service Representative - State Farm Agent Team Member
Guest Relations Coordinator- Chicago/ Atlanta
Team Lead, Airport Customer Experience Administration
Chicago, IL $41,000.00-$74,000.00 6 days ago Customer Service Representative - State Farm Agent Team Member
Berwyn, IL $55,000.00-$75,000.00 8 months ago Greater Chicago Area $33,000.00-$40,000.00 1 week ago Customer Experience Representative, Advanced Services
Customer Service Representative - Phone and Chat - Chicago, IL
Customer Service Representative - State Farm Agent Team Member
Customer Experience Representative, Concierge
Chicago, IL $68,625.00-$96,075.00 2 weeks ago Part Time/Remote - Customer Communication Dispatch II Coordinator
Veterinary Receptionist/Customer Service Representative
Customer Experience Representative, Core Services
Des Plaines, IL $90,000.00-$95,000.00 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr