H&M
About the Role
Department Supervisor
will support the Sales and Profit goals in the store by executing a plan to deliver the Best Customer Experience in the department and overall store. The Department Supervisor will work in accordance with legal requirements and H&M standards, policies, and procedures to meet the expectations of customers and colleagues. A Day in the Life
Working at H&M means no two days are the same, but a typical day includes the following responsibilities. Customer Sales & Profit
Support the total OMNI customer experience in the store, ensuring visual and commercial curation according to global guidelines. Represent the H&M brand positively during customer interactions. Be aware of and take responsibility for the department's strengths and identify commercial opportunities; work with the Department Manager to act on them. Ensure customer service is provided in all areas of the store and that the team works to actively promote and sell products to customers. Follow up that the team actively promotes the Customer Loyalty App (Hello Member) and in-store sustainability initiatives. Ensure correct routines in fitting rooms and at checkout, including transactions, returns and exchanges. Ensure all admin routines for both people and operations are handled correctly. Fashion & Trend Awareness
Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencers. Ensure the team provides product and fashion knowledge during customer interactions. Team & Development
Retain and share knowledge and skills with the store team. Collaborate with the in-store Visual Merchandiser team for planning and teamwork. Give and receive feedback to learn, develop and support each other. Communicate regularly to inform, motivate and inspire – daily and weekly meetings. Ensure all procedures, routines, and legal requirements in all areas of the store are followed. Retail Operations/ Visual & Commercial Execution
Maintain a clean and tidy sales floor and back-of-house areas including stockroom. Ensure high fashion quality, visual and commercial product presentation, with good garment care. Ensure stock levels are adequate and provide input on allocation to the Area team. Ensure the full garment cycle—from delivery to garment presentation and fitting room routines—meets internal standards and uses all tools and technology provided. Maintain best practices for in-store OMNI Services and in-store tech tools (Instore Care App, Click & Collect, Smart Store, etc.). Maintain price signs in-store and on the sales floor according to global and local strategies to ensure a strong price perception. Update and maintain BOH areas with key information, health & safety, and tidiness. Responsible for opening and closing the store daily. Qualifications
Who You Are You’ll be an emerging leader who enjoys taking responsibility. You are ambitious, an effective communicator, supportive, an analytical solution finder, capable of working with numbers and managing statistics. You are achievement-oriented, motivated by performance and competition, and customer-centric. Why You’ll Love Working at H&M
We value diverse backgrounds and are inclusive in our approach. We are a values-driven organization guided by our values that have supported our success for over 75 years. Access to Colleague Resource Groups (CRGs) for community and networking. We are an inclusive company where you’re encouraged to be yourself at work. Access to a large global talent community with growing career opportunities. Comprehensive benefits including health insurance, wellness and family support programs, retirement plan, paid leave programs, and paid time off, including a community day. Employee discount at H&M, Other Stories, COS and related brands. Additional Information
Compensation:
expected base salary range is $18.29-$21.58 hourly EEOC Code: SLS Pay Status: Non-Exempt, Hourly *This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties, and responsibilities assigned for this job at the company’s discretion. H&M compensation note:
H&M has assessed this posted compensation range as the accurate range for this role and location at the time of posting. The range may be modified in the future and may be paid differently based on candidate qualifications. We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance during the application or interview process, please contact us at the inquiries desk and use Ask a Question. Benefits
We offer attractive benefits with development opportunities across the globe. All employees receive a staff discount card valid on H&M Group brands. Brands include H&M (Beauty and Move), COS, Weekday, Monki, H&M HOME, Other Stories, ARKET, Afound. In addition to the staff discount, all employees participate in the H&M Incentive Program (HIP). Local markets offer different perks and benefits; details vary by country and employment type. We offer: 25% Staff Discount, Medical, Pharmacy, Vision and Dental Coverage, Employee Assistance Program, Vacation, Wellness, Holiday and Parental Pay, 401K, Commuter Benefits, Health and Dependent Care FSA, and additional voluntary benefits. Inclusion & Diversity
H&M is committed to inclusive, diverse and equitable workplaces. We strive for a fair and equal recruitment process and discourage cover letters to minimize bias. Company Description
At H&M, our purpose is to liberate fashion for the many. We encourage self-expression, responsibility from day one, skills development, and growth opportunities. Our culture emphasizes inclusion and belonging, and we seek colleagues who share this commitment.
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Department Supervisor
will support the Sales and Profit goals in the store by executing a plan to deliver the Best Customer Experience in the department and overall store. The Department Supervisor will work in accordance with legal requirements and H&M standards, policies, and procedures to meet the expectations of customers and colleagues. A Day in the Life
Working at H&M means no two days are the same, but a typical day includes the following responsibilities. Customer Sales & Profit
Support the total OMNI customer experience in the store, ensuring visual and commercial curation according to global guidelines. Represent the H&M brand positively during customer interactions. Be aware of and take responsibility for the department's strengths and identify commercial opportunities; work with the Department Manager to act on them. Ensure customer service is provided in all areas of the store and that the team works to actively promote and sell products to customers. Follow up that the team actively promotes the Customer Loyalty App (Hello Member) and in-store sustainability initiatives. Ensure correct routines in fitting rooms and at checkout, including transactions, returns and exchanges. Ensure all admin routines for both people and operations are handled correctly. Fashion & Trend Awareness
Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencers. Ensure the team provides product and fashion knowledge during customer interactions. Team & Development
Retain and share knowledge and skills with the store team. Collaborate with the in-store Visual Merchandiser team for planning and teamwork. Give and receive feedback to learn, develop and support each other. Communicate regularly to inform, motivate and inspire – daily and weekly meetings. Ensure all procedures, routines, and legal requirements in all areas of the store are followed. Retail Operations/ Visual & Commercial Execution
Maintain a clean and tidy sales floor and back-of-house areas including stockroom. Ensure high fashion quality, visual and commercial product presentation, with good garment care. Ensure stock levels are adequate and provide input on allocation to the Area team. Ensure the full garment cycle—from delivery to garment presentation and fitting room routines—meets internal standards and uses all tools and technology provided. Maintain best practices for in-store OMNI Services and in-store tech tools (Instore Care App, Click & Collect, Smart Store, etc.). Maintain price signs in-store and on the sales floor according to global and local strategies to ensure a strong price perception. Update and maintain BOH areas with key information, health & safety, and tidiness. Responsible for opening and closing the store daily. Qualifications
Who You Are You’ll be an emerging leader who enjoys taking responsibility. You are ambitious, an effective communicator, supportive, an analytical solution finder, capable of working with numbers and managing statistics. You are achievement-oriented, motivated by performance and competition, and customer-centric. Why You’ll Love Working at H&M
We value diverse backgrounds and are inclusive in our approach. We are a values-driven organization guided by our values that have supported our success for over 75 years. Access to Colleague Resource Groups (CRGs) for community and networking. We are an inclusive company where you’re encouraged to be yourself at work. Access to a large global talent community with growing career opportunities. Comprehensive benefits including health insurance, wellness and family support programs, retirement plan, paid leave programs, and paid time off, including a community day. Employee discount at H&M, Other Stories, COS and related brands. Additional Information
Compensation:
expected base salary range is $18.29-$21.58 hourly EEOC Code: SLS Pay Status: Non-Exempt, Hourly *This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties, and responsibilities assigned for this job at the company’s discretion. H&M compensation note:
H&M has assessed this posted compensation range as the accurate range for this role and location at the time of posting. The range may be modified in the future and may be paid differently based on candidate qualifications. We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance during the application or interview process, please contact us at the inquiries desk and use Ask a Question. Benefits
We offer attractive benefits with development opportunities across the globe. All employees receive a staff discount card valid on H&M Group brands. Brands include H&M (Beauty and Move), COS, Weekday, Monki, H&M HOME, Other Stories, ARKET, Afound. In addition to the staff discount, all employees participate in the H&M Incentive Program (HIP). Local markets offer different perks and benefits; details vary by country and employment type. We offer: 25% Staff Discount, Medical, Pharmacy, Vision and Dental Coverage, Employee Assistance Program, Vacation, Wellness, Holiday and Parental Pay, 401K, Commuter Benefits, Health and Dependent Care FSA, and additional voluntary benefits. Inclusion & Diversity
H&M is committed to inclusive, diverse and equitable workplaces. We strive for a fair and equal recruitment process and discourage cover letters to minimize bias. Company Description
At H&M, our purpose is to liberate fashion for the many. We encourage self-expression, responsibility from day one, skills development, and growth opportunities. Our culture emphasizes inclusion and belonging, and we seek colleagues who share this commitment.
#J-18808-Ljbffr