Interstate Waste Services, Inc.
Supervisor of Operations II
Interstate Waste Services, Inc., Ewing Township, New Jersey, United States
Supervisor of Operations II – Interstate Waste Services, Inc.
Location: Cranbury, NJ (with opportunities in surrounding areas as listed in job postings)
Overview
Operations Supervisor II is responsible for supervising the collections activities in one or more lines of business (commercial, residential, roll-off and container delivery pick up). The Supervisor manages drivers and helpers and works with the Operations Hauling Manager to implement tactical initiatives to drive functional excellence and budget achievement. The role ensures adherence to all accident prevention programs and leads operations to comply with safety, environmental, operating, regulatory, ethics and other standards while delivering Safety, Customer Experience, and Efficiency and fostering employee engagement. Essential Job Functions
Route Planning and Safety Awareness: check in drivers and helpers for fitness, uniform, and PPE; lead safety goals; analyze routes for unsafe conditions; coordinate with sales and dispatch to remove hazards; partner with maintenance to keep equipment safe and compliant; oversee safety and accident prevention programs; conduct route observations and coach drivers; monitor telematics for unsafe driving and coach accordingly; perform route vehicle inspections; respond to accidents and conduct preliminary investigations; survey new stops for safe service; monitor DVIR activities; ensure DOT, environmental, and municipal compliance; maintain route documentation and regulatory paperwork. Customer Experience: provide service meeting or exceeding customer expectations; understand missed pickup goals and meet those targets; resolve unusual service requests and schedule changes; interact with customers to resolve issues and improve experience; onsite customer visits may be required; represent the company positively to drive satisfaction and loyalty. Efficiency: develop cost-effective route assignments; provide detailed route performance analyses; monitor missed pickup goals; review weight audit activity and route audits to avoid cancelled pickups; collaborate with Dispatch on door traffic; monitor employee attendance and performance; verify proper waste segregation and disposal procedures. Employee Engagement: create a collaborative team environment; develop talent, coach for advancement, and support career goals. Qualifications
3+ years of experience in waste management operations 2+ years of supervisory experience in waste management, transportation, and/or logistics services Experience with route optimization and efficiency improvement Associate’s degree or higher in Business, Logistics, or related field preferred or equivalent work experience Knowledge of DOT requirements for commercial vehicles Strong analytical skills; Knowledge of PowerBI preferred Computer skills (Microsoft Outlook and basic Excel) Desire and ability to learn the company’s software applications; strong written, verbal, and interpersonal communication skills Defensive Driving (Smith System 5 Keys) Compensation and Benefits
Salary Range: USD 90,000.00 – 105,000.00 per year. Bonus eligible as part of compensation package. Interstate Waste Services provides equal employment opportunities and prohibits discrimination and harassment of any type, in accordance with federal, state, and local laws. Additional Information
This job description represents the general functions of the job and is not exhaustive. Duties may be added, removed, or altered without notice. Location-specific postings and salary figures may vary by area and posting date. This posting does not guarantee a position is currently open for application.
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Operations Supervisor II is responsible for supervising the collections activities in one or more lines of business (commercial, residential, roll-off and container delivery pick up). The Supervisor manages drivers and helpers and works with the Operations Hauling Manager to implement tactical initiatives to drive functional excellence and budget achievement. The role ensures adherence to all accident prevention programs and leads operations to comply with safety, environmental, operating, regulatory, ethics and other standards while delivering Safety, Customer Experience, and Efficiency and fostering employee engagement. Essential Job Functions
Route Planning and Safety Awareness: check in drivers and helpers for fitness, uniform, and PPE; lead safety goals; analyze routes for unsafe conditions; coordinate with sales and dispatch to remove hazards; partner with maintenance to keep equipment safe and compliant; oversee safety and accident prevention programs; conduct route observations and coach drivers; monitor telematics for unsafe driving and coach accordingly; perform route vehicle inspections; respond to accidents and conduct preliminary investigations; survey new stops for safe service; monitor DVIR activities; ensure DOT, environmental, and municipal compliance; maintain route documentation and regulatory paperwork. Customer Experience: provide service meeting or exceeding customer expectations; understand missed pickup goals and meet those targets; resolve unusual service requests and schedule changes; interact with customers to resolve issues and improve experience; onsite customer visits may be required; represent the company positively to drive satisfaction and loyalty. Efficiency: develop cost-effective route assignments; provide detailed route performance analyses; monitor missed pickup goals; review weight audit activity and route audits to avoid cancelled pickups; collaborate with Dispatch on door traffic; monitor employee attendance and performance; verify proper waste segregation and disposal procedures. Employee Engagement: create a collaborative team environment; develop talent, coach for advancement, and support career goals. Qualifications
3+ years of experience in waste management operations 2+ years of supervisory experience in waste management, transportation, and/or logistics services Experience with route optimization and efficiency improvement Associate’s degree or higher in Business, Logistics, or related field preferred or equivalent work experience Knowledge of DOT requirements for commercial vehicles Strong analytical skills; Knowledge of PowerBI preferred Computer skills (Microsoft Outlook and basic Excel) Desire and ability to learn the company’s software applications; strong written, verbal, and interpersonal communication skills Defensive Driving (Smith System 5 Keys) Compensation and Benefits
Salary Range: USD 90,000.00 – 105,000.00 per year. Bonus eligible as part of compensation package. Interstate Waste Services provides equal employment opportunities and prohibits discrimination and harassment of any type, in accordance with federal, state, and local laws. Additional Information
This job description represents the general functions of the job and is not exhaustive. Duties may be added, removed, or altered without notice. Location-specific postings and salary figures may vary by area and posting date. This posting does not guarantee a position is currently open for application.
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