KPMG US
Overview
ServiceNow Lead Engineer I - Platform Operations at KPMG US. This is a hybrid work opportunity within the Digital Nexus technology organization. KPMG is known for being a great place to work and build a career. We provide audit, tax and advisory services and focus on delivering real results for clients. Our culture encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports communities. Responsibilities
Lead and execute support and enhancement requests across all ServiceNow products/modules, ensuring timely delivery and high-quality outcomes; diagnose, troubleshoot, and resolve platform issues, providing root cause analysis and implementing corrective actions Design, configure, and develop solutions leveraging ServiceNow best practices to meet business needs and drive process improvements; contribute to the continuous improvement of the platform through proactive recommendations and implementation of new features Develop and maintain documentation for processes, workflows, and configurations; ensure compliance with organizational standards, security policies, and ServiceNow best practices Contribute to all aspects of the Platform and Plugin/Store App upgrades; mentor junior team members and share expertise to cultivate platform knowledge across the operations team Manage platform health, monitoring performance, and maintaining integration points Collaborate with stakeholders and scrum team to gather requirements, refine user stories, and translate needs into actionable ServiceNow solutions Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment Qualifications
Minimum five years of recent practical experience developing, and supporting ServiceNow in an enterprise environment Bachelor's degree from an accredited college or university in computer science, information technology, or related field is preferred; minimum of a high school diploma or GED required; Certifications in ServiceNow Certified System Administrator (CSA) and/or ServiceNow Certified Application Developer (CAD) is preferred Minimum one ServiceNow Certified Implementation Specialist (CIS) in a major module such as IT Service Management (ITSM), HR, Customer Service Management (CSM), or SecOps is preferred Demonstrated experience in supporting and enhancing a range of ServiceNow products/modules (such as ITSM, IT Operations Management, Human Resources Service Delivery, SecOps, Integrated Risk Management, and more); strong understanding of ServiceNow architecture, data models, integrations, and scripting (JavaScript, Glide API) Excellent troubleshooting, analytical, and communication skills; ability to work independently and collaboratively in a fast-paced, dynamic environment Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa) Additional Information
KPMG complies with all local/state regulations regarding displaying salary ranges. Salary ranges are provided where required and depend on location, responsibilities, experience, and certifications. KPMG offers a comprehensive compensation and benefits package including medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, personal well-being benefits, and paid time off. Benefits details vary by eligibility and location. For salary transparency, see the pay ranges by city on our site. Follow this link to obtain salary ranges by city outside of CA:
https://kpmg.com/us/en/how-we-work/pay-transparency.html/?id=6707_9_25 KPMG is an equal opportunity employer. We recruit on a rolling basis and consider qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable laws. No phone calls or agencies please. Job Details
Seniority level: Mid-Senior level Employment type: Full-time Job function: General Business Locations and Related Roles
Get notified about new Operations Engineer jobs in Hartford, CT. Salary data examples from related roles and locations are provided for reference and may not reflect current openings.
#J-18808-Ljbffr
ServiceNow Lead Engineer I - Platform Operations at KPMG US. This is a hybrid work opportunity within the Digital Nexus technology organization. KPMG is known for being a great place to work and build a career. We provide audit, tax and advisory services and focus on delivering real results for clients. Our culture encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports communities. Responsibilities
Lead and execute support and enhancement requests across all ServiceNow products/modules, ensuring timely delivery and high-quality outcomes; diagnose, troubleshoot, and resolve platform issues, providing root cause analysis and implementing corrective actions Design, configure, and develop solutions leveraging ServiceNow best practices to meet business needs and drive process improvements; contribute to the continuous improvement of the platform through proactive recommendations and implementation of new features Develop and maintain documentation for processes, workflows, and configurations; ensure compliance with organizational standards, security policies, and ServiceNow best practices Contribute to all aspects of the Platform and Plugin/Store App upgrades; mentor junior team members and share expertise to cultivate platform knowledge across the operations team Manage platform health, monitoring performance, and maintaining integration points Collaborate with stakeholders and scrum team to gather requirements, refine user stories, and translate needs into actionable ServiceNow solutions Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment Qualifications
Minimum five years of recent practical experience developing, and supporting ServiceNow in an enterprise environment Bachelor's degree from an accredited college or university in computer science, information technology, or related field is preferred; minimum of a high school diploma or GED required; Certifications in ServiceNow Certified System Administrator (CSA) and/or ServiceNow Certified Application Developer (CAD) is preferred Minimum one ServiceNow Certified Implementation Specialist (CIS) in a major module such as IT Service Management (ITSM), HR, Customer Service Management (CSM), or SecOps is preferred Demonstrated experience in supporting and enhancing a range of ServiceNow products/modules (such as ITSM, IT Operations Management, Human Resources Service Delivery, SecOps, Integrated Risk Management, and more); strong understanding of ServiceNow architecture, data models, integrations, and scripting (JavaScript, Glide API) Excellent troubleshooting, analytical, and communication skills; ability to work independently and collaboratively in a fast-paced, dynamic environment Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa) Additional Information
KPMG complies with all local/state regulations regarding displaying salary ranges. Salary ranges are provided where required and depend on location, responsibilities, experience, and certifications. KPMG offers a comprehensive compensation and benefits package including medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, personal well-being benefits, and paid time off. Benefits details vary by eligibility and location. For salary transparency, see the pay ranges by city on our site. Follow this link to obtain salary ranges by city outside of CA:
https://kpmg.com/us/en/how-we-work/pay-transparency.html/?id=6707_9_25 KPMG is an equal opportunity employer. We recruit on a rolling basis and consider qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable laws. No phone calls or agencies please. Job Details
Seniority level: Mid-Senior level Employment type: Full-time Job function: General Business Locations and Related Roles
Get notified about new Operations Engineer jobs in Hartford, CT. Salary data examples from related roles and locations are provided for reference and may not reflect current openings.
#J-18808-Ljbffr