Goodwill Southern California
Retail Operations Manager
Goodwill Southern California, Los Angeles, California, United States, 90079
Goodwill is one of the leading non-profit brands in the world and one of the largest non-profits in Southern California. We are a rapidly evolving organization and yet we have never been more focused on our Mission, on our people, and on our future. It’s always a GOOD day in SoCal!
The Retail Operations Manager is responsible for the efficient operation of a Retail Store, Boutique or Attended Donation Center (ADC), with accountability for the operation functions. The Retail Operations Manager leads a team to achieve established goals for sales, production, customer service, payroll, safety and expense control and closely collaborates with the Site Manager to achieve standards and goals.
Responsibilities
Performs manager on duty activities as assigned by Site Manager, including opening and closing, managerial operations of a cash register; trains, leads and encourages Ambassadors to meet goals, providing training and guidance while maintaining established SOPs.
Provide excellent service, engages with each Ambassador, customer and donor, while presenting a friendly and cooperative attitude. Role models, communicates and coaches our Mission and RISE (Respect, Integrity, Service and Integrity) Values to our Ambassadors, customers and donors.
Ensure a safe work environment by maintaining a clean and safe environment following all established company SOPs and procedures and exercising caution in work related activities.
Adheres, coaches and trains Ambassadors on de-escalation practices regarding the public and proper procedures for loss prevention situations.
Identifies and communicates concerns, contacting the District Manager for guidance when the Site Manager is not available.
Supervisory responsibilities include: training Ambassadors; planning, assigning, scheduling and directing work; providing input on performance appraisals; recognizing, developing Ambassadors; addressing complaints and resolving problems. Follows up on all assigned projects. Provides corrective feedback under the direction of the Site Manager.
Monitors and maintains sales floor, production area, safety and store equipment to company standards.
Buying: Trains, evaluates and coaches Ambassadors to process donated goods meeting quantity, quality and KPI goals, following SOPs and guidelines.
Ecommerce: Trains, evaluates and coaches Ambassadors to identify and process ecommerce collectables and other items, luxury brands and books, to meet goals and SOPs and guidelines.
Donations: Ensures accurate capture of donor information, proper sorting of goods and maintaining safety according to SOPs and guidelines.
Backroom: Ensures proper procedures are followed to maintain backroom compliance including transferring goods, Kaizen, hazmat, supply storage, purchased product, safety and truck swaps.
Work flexible shifts; including nights, weekends, holidays and overtime when needed. May be required to work at a nearby location.
Education & Experience
1-3 years of supervisory experience in a customer focused management role.
High school diploma or GED required. College degree helpful.
Ability to multitask projects of varying scope and complexity with minimum supervision.
Ability to share Goodwill’s purpose with the public and ask for monetary donations and customer/donor information.
Bilingual in Spanish helpful.
Must be proficient in using computers and other technology necessary to complete the activities assigned.
Must be proficient in Microsoft Outlook, completing surveys using electronic platforms to complete daily tasks.
Strong communication, training, development and people skills.
Demonstrated success with process accountability and multitasking.
Ability to handle confidential information.
Punctual and dependable attendance.
Free from alcohol and drug abuse.
Understands the basic philosophy of Goodwill and participates fully in carrying out its mission.
Adheres to Goodwill’s values of Respect, Integrity, Service, & Excellence.
Clear screening processes which include: Background and Drug Screening.
About and Equal Opportunity About
Goodwill Industries in Southern California is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability or protected veteran status. If you'd like more information about your EEO rights as an applicant under the law, please click here: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
Goodwill gives preferential consideration to persons with barriers to employment. Persons with disabilities are encouraged to apply.
Equal Employment Opportunity
Goodwill is committed to a policy of equal employment opportunity for applicants and employees. Employment decisions will comply with all applicable laws prohibiting discrimination in employment including Title VII of the Civil Rights Act, the ADEA, the ADA, the Immigration and Nationality Act, and any other protected characteristic under federal or state law. No program or activity shall discriminate against qualified disabled individuals, and reasonable accommodations will be provided where needed during recruitment and employment processes.
Compensation and Location Beverly Hills, CA $110,000.00-$120,000.00
Referrals increase your chances of interviewing at Goodwill Southern California by 2x
Sign in to set job alerts for “Retail Operations Manager” roles.
#J-18808-Ljbffr
The Retail Operations Manager is responsible for the efficient operation of a Retail Store, Boutique or Attended Donation Center (ADC), with accountability for the operation functions. The Retail Operations Manager leads a team to achieve established goals for sales, production, customer service, payroll, safety and expense control and closely collaborates with the Site Manager to achieve standards and goals.
Responsibilities
Performs manager on duty activities as assigned by Site Manager, including opening and closing, managerial operations of a cash register; trains, leads and encourages Ambassadors to meet goals, providing training and guidance while maintaining established SOPs.
Provide excellent service, engages with each Ambassador, customer and donor, while presenting a friendly and cooperative attitude. Role models, communicates and coaches our Mission and RISE (Respect, Integrity, Service and Integrity) Values to our Ambassadors, customers and donors.
Ensure a safe work environment by maintaining a clean and safe environment following all established company SOPs and procedures and exercising caution in work related activities.
Adheres, coaches and trains Ambassadors on de-escalation practices regarding the public and proper procedures for loss prevention situations.
Identifies and communicates concerns, contacting the District Manager for guidance when the Site Manager is not available.
Supervisory responsibilities include: training Ambassadors; planning, assigning, scheduling and directing work; providing input on performance appraisals; recognizing, developing Ambassadors; addressing complaints and resolving problems. Follows up on all assigned projects. Provides corrective feedback under the direction of the Site Manager.
Monitors and maintains sales floor, production area, safety and store equipment to company standards.
Buying: Trains, evaluates and coaches Ambassadors to process donated goods meeting quantity, quality and KPI goals, following SOPs and guidelines.
Ecommerce: Trains, evaluates and coaches Ambassadors to identify and process ecommerce collectables and other items, luxury brands and books, to meet goals and SOPs and guidelines.
Donations: Ensures accurate capture of donor information, proper sorting of goods and maintaining safety according to SOPs and guidelines.
Backroom: Ensures proper procedures are followed to maintain backroom compliance including transferring goods, Kaizen, hazmat, supply storage, purchased product, safety and truck swaps.
Work flexible shifts; including nights, weekends, holidays and overtime when needed. May be required to work at a nearby location.
Education & Experience
1-3 years of supervisory experience in a customer focused management role.
High school diploma or GED required. College degree helpful.
Ability to multitask projects of varying scope and complexity with minimum supervision.
Ability to share Goodwill’s purpose with the public and ask for monetary donations and customer/donor information.
Bilingual in Spanish helpful.
Must be proficient in using computers and other technology necessary to complete the activities assigned.
Must be proficient in Microsoft Outlook, completing surveys using electronic platforms to complete daily tasks.
Strong communication, training, development and people skills.
Demonstrated success with process accountability and multitasking.
Ability to handle confidential information.
Punctual and dependable attendance.
Free from alcohol and drug abuse.
Understands the basic philosophy of Goodwill and participates fully in carrying out its mission.
Adheres to Goodwill’s values of Respect, Integrity, Service, & Excellence.
Clear screening processes which include: Background and Drug Screening.
About and Equal Opportunity About
Goodwill Industries in Southern California is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability or protected veteran status. If you'd like more information about your EEO rights as an applicant under the law, please click here: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
Goodwill gives preferential consideration to persons with barriers to employment. Persons with disabilities are encouraged to apply.
Equal Employment Opportunity
Goodwill is committed to a policy of equal employment opportunity for applicants and employees. Employment decisions will comply with all applicable laws prohibiting discrimination in employment including Title VII of the Civil Rights Act, the ADEA, the ADA, the Immigration and Nationality Act, and any other protected characteristic under federal or state law. No program or activity shall discriminate against qualified disabled individuals, and reasonable accommodations will be provided where needed during recruitment and employment processes.
Compensation and Location Beverly Hills, CA $110,000.00-$120,000.00
Referrals increase your chances of interviewing at Goodwill Southern California by 2x
Sign in to set job alerts for “Retail Operations Manager” roles.
#J-18808-Ljbffr