WesBanco Bank Inc.
Banking Center Manager - Portsmouth - Portsmouth, OH
WesBanco Bank Inc., Portsmouth, Ohio, United States, 45662
Banking Center Manager - Portsmouth
Location: Portsmouth, Ohio, United States
Area: Portsmouth Banking Center
Job Type: Full-time
Overview Drive employee engagement by enabling a positive work environment that inspires, motivates, challenges, supports and provides ongoing recognition for exceptional performance. Responsible for leading the relationship building efforts, efficient operations of a full service banking center and ensuring the proper training and development of the staff, in order to provide excellent customer service. Directs the overall sales and service initiatives of the location, assumes a proactive role in customer interaction and service to include meeting with customers, discussing their specific banking needs in person both at the branch, and at the customer location. Work closely with business partners to service existing and prospective customers. Expected to spend significant time conducting outside sales efforts directed at prospecting business and retail customers, and centers of influence and to participate in community service opportunities in the market. This person may be assigned to more than one office.
From an operational standpoint, BCM provides oversight to ensure that all established policies, procedures, and security measures are followed. Responsibilities also include assisting in hiring, supervising, training and coaching the staff to achieve Bank service, sales and operational objectives.
Essential Functions
Excellent customer service
Business development (inside and outside)
Community service
Sales management
Operational oversight
Effectively communicating pertinent information to Banking Center team
Essential Duties and Responsibilities
Personally models the standards of the Bank's Mission, Vision, and Pledge.
Assess the financial needs of Banking Center clients and make appropriate recommendations.
Consistently meets and exceeds banking center sales goals for loans, deposits, partner referrals and profitability.
Promotes sales culture and ensures staff receive coaching and training to sell and cross-sell products to meet goals.
Communicates banking center goals to staff and monitors performance, adjusting goals and initiating sales promotions as needed.
Leads development of small business banking opportunities through calling, originations, or referrals.
Oversee and contribute to branch consumer production and growth to achieve budgeted results.
Set priorities, direct and delegate responsibilities, and follow through on activities.
Promotes company products and services in the community to support growth.
Handle operational aspects of the banking center, including audits, reports, cash management, and security controls.
Participate in recruitment, training, coaching, and development of staff.
Ensure regular sales and staff meetings and keep staff informed.
Communicate job expectations and evaluate performances with ongoing coaching.
Prepare and deliver performance evaluations and recommend salary increases and promotions as appropriate.
Represent the bank in local service clubs, community groups, and civic activities.
Provide service to customers on banking matters and resolve issues professionally.
Build relationships with internal partners and provide constructive feedback.
Demonstrate sound judgement by following guidelines and using appropriate resources.
Maintain security controls to protect the office and minimize risk.
Provide continuous education on policies and procedures to staff.
Maintain confidentiality of employee and customer information.
Contribute to a team environment to support customer needs, including handling calls and other duties as assigned.
Supervisory Responsibilities
Oversee the banking center staff's direction, coordination, and evaluation.
Supervise in accordance with organizational policies and applicable laws; evaluate performance, reward, and discipline as needed.
Lead proactive recruiting, interviewing, and hiring support; coach and train employees; plan and direct work.
Other Skills and Requirements
Proficiency in banking regulations and policies; complete compliance training timely.
Proficient in Microsoft 365; ability to use technology for meetings, coaching, and training; knowledge of banking software and digital services.
Strong reading, writing, and communication skills; ability to present information clearly.
Strong problem-solving and decision-making abilities; follow standard procedures with resources as needed.
Extensive product knowledge for selling and cross-selling.
Excellent organizational skills with ability to multi-task and adapt.
Proven ability to generate new financial relationships through outbound calling and outside business development.
Ability to interact with a variety of retail and commercial customers and communicate effectively.
NMLS registration within thirty days of hire; ability to lift up to 25 lbs; availability for all hours of operation.
Full-Time/Part-Time: Full-time
Location: Portsmouth Banking Center, Portsmouth, Ohio, United States
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Location: Portsmouth, Ohio, United States
Area: Portsmouth Banking Center
Job Type: Full-time
Overview Drive employee engagement by enabling a positive work environment that inspires, motivates, challenges, supports and provides ongoing recognition for exceptional performance. Responsible for leading the relationship building efforts, efficient operations of a full service banking center and ensuring the proper training and development of the staff, in order to provide excellent customer service. Directs the overall sales and service initiatives of the location, assumes a proactive role in customer interaction and service to include meeting with customers, discussing their specific banking needs in person both at the branch, and at the customer location. Work closely with business partners to service existing and prospective customers. Expected to spend significant time conducting outside sales efforts directed at prospecting business and retail customers, and centers of influence and to participate in community service opportunities in the market. This person may be assigned to more than one office.
From an operational standpoint, BCM provides oversight to ensure that all established policies, procedures, and security measures are followed. Responsibilities also include assisting in hiring, supervising, training and coaching the staff to achieve Bank service, sales and operational objectives.
Essential Functions
Excellent customer service
Business development (inside and outside)
Community service
Sales management
Operational oversight
Effectively communicating pertinent information to Banking Center team
Essential Duties and Responsibilities
Personally models the standards of the Bank's Mission, Vision, and Pledge.
Assess the financial needs of Banking Center clients and make appropriate recommendations.
Consistently meets and exceeds banking center sales goals for loans, deposits, partner referrals and profitability.
Promotes sales culture and ensures staff receive coaching and training to sell and cross-sell products to meet goals.
Communicates banking center goals to staff and monitors performance, adjusting goals and initiating sales promotions as needed.
Leads development of small business banking opportunities through calling, originations, or referrals.
Oversee and contribute to branch consumer production and growth to achieve budgeted results.
Set priorities, direct and delegate responsibilities, and follow through on activities.
Promotes company products and services in the community to support growth.
Handle operational aspects of the banking center, including audits, reports, cash management, and security controls.
Participate in recruitment, training, coaching, and development of staff.
Ensure regular sales and staff meetings and keep staff informed.
Communicate job expectations and evaluate performances with ongoing coaching.
Prepare and deliver performance evaluations and recommend salary increases and promotions as appropriate.
Represent the bank in local service clubs, community groups, and civic activities.
Provide service to customers on banking matters and resolve issues professionally.
Build relationships with internal partners and provide constructive feedback.
Demonstrate sound judgement by following guidelines and using appropriate resources.
Maintain security controls to protect the office and minimize risk.
Provide continuous education on policies and procedures to staff.
Maintain confidentiality of employee and customer information.
Contribute to a team environment to support customer needs, including handling calls and other duties as assigned.
Supervisory Responsibilities
Oversee the banking center staff's direction, coordination, and evaluation.
Supervise in accordance with organizational policies and applicable laws; evaluate performance, reward, and discipline as needed.
Lead proactive recruiting, interviewing, and hiring support; coach and train employees; plan and direct work.
Other Skills and Requirements
Proficiency in banking regulations and policies; complete compliance training timely.
Proficient in Microsoft 365; ability to use technology for meetings, coaching, and training; knowledge of banking software and digital services.
Strong reading, writing, and communication skills; ability to present information clearly.
Strong problem-solving and decision-making abilities; follow standard procedures with resources as needed.
Extensive product knowledge for selling and cross-selling.
Excellent organizational skills with ability to multi-task and adapt.
Proven ability to generate new financial relationships through outbound calling and outside business development.
Ability to interact with a variety of retail and commercial customers and communicate effectively.
NMLS registration within thirty days of hire; ability to lift up to 25 lbs; availability for all hours of operation.
Full-Time/Part-Time: Full-time
Location: Portsmouth Banking Center, Portsmouth, Ohio, United States
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