American Parking & Services
Valet Parking Supervisor - Anaheim, CA
American Parking & Services, Anaheim, California, United States, 92808
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Valet Parking Supervisor - Anaheim, CA
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American Parking & Services Position Summary The Guest Service Coordinator supports valet operations by ensuring efficient vehicle flow, delivering exceptional guest service, and assisting with staff management, while promoting a positive team environment and maintaining high service standards. Primary Objective To support the valet operation by ensuring a seamless guest experience through effective coordination of vehicle flow, clear communication with guests and team members, and upholding company standards, while assisting with daily operations to promote efficiency, safety, and guest satisfaction. Duties And Responsibilities Operational Support : Assist the Guest Service Manager in overseeing daily valet operations and staff performance to ensure smooth, efficient service. Guest Service and Issue Resolution : Address guest questions, concerns, service issues, and claims with professionalism, ensuring prompt and effective resolution while anticipating guest needs. Team Appearance and Compliance : Verify associates are in full uniform and maintain proper grooming standards before clocking in, while monitoring attendance and adherence to break and shift times. Communication and Leadership : Lead daily pre-shift meetings to communicate important updates, maintain open communication with the Account/City Manager and encourage teamwork and a positive work environment. Equipment and Supplies : Manage the setup and breakdown of valet equipment and staging areas, ensuring necessary supplies are stocked and ready for operations. Tip and Payroll Oversight : Oversee tip handling, including shift cuts and reporting, and support managers with reviewing payroll, punches, tips, and vehicle counts for accurate and timely submissions. Safety and Risk Management : Supervise valet operations to ensure safe key handling and vehicle management. Submit incident reports promptly and maintain a safe environment for both guests and associates. Team Support : Foster a team-oriented culture focused on delivering exceptional guest service while promoting accountability, safety, and operational excellence. Schedule : Work 40+ hours on-site at assigned accounts. Additional Responsibilities : Perform other tasks as needed to support operational and financial goals, while remaining flexible to changing business needs. Attend staff meetings and complete all required training modules on time. Knowledge, Skills, And Abilities Competency/Qualifications : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Education/Experience : High school diploma or general education degree (GED); 1 year minimum previous supervisory and related customer service/hospitality experience is preferred; management or leadership related training/certifications/business is preferred. Certificates and Licenses : A valid driver’s license and reliable transportation are required for this role, along with maintaining an acceptable motor vehicle record with no more than three moving violations within a three-year period. Candidates must also pass and maintain a clean background check. No special certifications are necessary for this position. Pay and Benefits Compensation: $21.92 per hour PLUS daily Cash Tips Health Benefits – Medical, vision and dental insurance – Upon eligibility 401K – Upon eligibility Supplemental Insurance – Life insurance and critical illness Bonus opportunities Internal leadership development program Continuous nationwide growth opportunities. Paid time off Paid training Tuition assistance through Bellevue University – Up to $5,250 per year Nationwide discounts through Perks at Work Military friendly employer Equal Employment Opportunity (EEO) Statement Parking Management Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.
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Valet Parking Supervisor - Anaheim, CA
role at
American Parking & Services Position Summary The Guest Service Coordinator supports valet operations by ensuring efficient vehicle flow, delivering exceptional guest service, and assisting with staff management, while promoting a positive team environment and maintaining high service standards. Primary Objective To support the valet operation by ensuring a seamless guest experience through effective coordination of vehicle flow, clear communication with guests and team members, and upholding company standards, while assisting with daily operations to promote efficiency, safety, and guest satisfaction. Duties And Responsibilities Operational Support : Assist the Guest Service Manager in overseeing daily valet operations and staff performance to ensure smooth, efficient service. Guest Service and Issue Resolution : Address guest questions, concerns, service issues, and claims with professionalism, ensuring prompt and effective resolution while anticipating guest needs. Team Appearance and Compliance : Verify associates are in full uniform and maintain proper grooming standards before clocking in, while monitoring attendance and adherence to break and shift times. Communication and Leadership : Lead daily pre-shift meetings to communicate important updates, maintain open communication with the Account/City Manager and encourage teamwork and a positive work environment. Equipment and Supplies : Manage the setup and breakdown of valet equipment and staging areas, ensuring necessary supplies are stocked and ready for operations. Tip and Payroll Oversight : Oversee tip handling, including shift cuts and reporting, and support managers with reviewing payroll, punches, tips, and vehicle counts for accurate and timely submissions. Safety and Risk Management : Supervise valet operations to ensure safe key handling and vehicle management. Submit incident reports promptly and maintain a safe environment for both guests and associates. Team Support : Foster a team-oriented culture focused on delivering exceptional guest service while promoting accountability, safety, and operational excellence. Schedule : Work 40+ hours on-site at assigned accounts. Additional Responsibilities : Perform other tasks as needed to support operational and financial goals, while remaining flexible to changing business needs. Attend staff meetings and complete all required training modules on time. Knowledge, Skills, And Abilities Competency/Qualifications : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Education/Experience : High school diploma or general education degree (GED); 1 year minimum previous supervisory and related customer service/hospitality experience is preferred; management or leadership related training/certifications/business is preferred. Certificates and Licenses : A valid driver’s license and reliable transportation are required for this role, along with maintaining an acceptable motor vehicle record with no more than three moving violations within a three-year period. Candidates must also pass and maintain a clean background check. No special certifications are necessary for this position. Pay and Benefits Compensation: $21.92 per hour PLUS daily Cash Tips Health Benefits – Medical, vision and dental insurance – Upon eligibility 401K – Upon eligibility Supplemental Insurance – Life insurance and critical illness Bonus opportunities Internal leadership development program Continuous nationwide growth opportunities. Paid time off Paid training Tuition assistance through Bellevue University – Up to $5,250 per year Nationwide discounts through Perks at Work Military friendly employer Equal Employment Opportunity (EEO) Statement Parking Management Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.
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