Sonova USA, Inc.
Clinical Trainer - New Orleans, Memphis, Little Rock
Sonova USA, Inc., New Orleans, Louisiana, United States, 70123
Overview
At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection—from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We are dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them.
Guided by a culture of continuous improvement that fosters resilience and self-motivation, our team is united by a shared commitment to excellence and a deep sense of pride in our work. Here you’ll find opportunities spanning both consumer and medical solutions with the freedom to shape your career and make an impact.
Location: Louisiana, United States
Position Clinical Trainer - New Orleans, Memphis, Little Rock
Purpose of role The Clinical Trainer will call on current and new Phonak customers within a specific region, working directly with audiologists, hearing aid dispensers, physicians, large retail chains, universities and hospitals. Responsible for providing training support to end-users and distributors of Phonak products and providing continuing clinical support for customers seeking hearing solutions. Provide support at various customer marketing events (e.g., open houses and lunch & learn). Provide presentations to large and small groups at regional, state and national meetings as well as Phonak events. This position will be based out of your home office in the region assigned.
Main Tasks and Responsibilities
Play key role in promotion and demonstration of new solutions during new product launch trainings
Support sales of all products within region, with primary emphasis on Sales Representative accounts
Needs analysis and provide product solutions for accounts
Maintain strong relationships and rapport with customers within region
Work closely with sales to ensure all customer needs are met through personal or group product training
Provide remote support for customers by phone and e-learning as required
Represent Phonak and speak at national, state and regional meetings
Participate in Open Houses and other consumer marketing events
Meet or exceed required customer visits per week as defined by manager
Comply with internal policies and procedures for documenting customer visits in CRM system on a daily basis
Maintain expense reporting weekly and manage territory within OPEX guidelines
Act as a mentor to new Clinical Training employees
Other duties as assigned by management
Willingness to travel overnight frequently (up to 75%)
Education and Skillset
Au.D or Master’s Degree in Audiology required
3+ years of hearing aid sales or dispensing either in a clinical environment or in a territory sales or training role
Experience fitting Phonak products a plus
Strong problem solving abilities and capability to work under pressure
Strong time management and organizational skills
Proven track record of maintaining strong relationships
Effective communication skills
Exceptional presentation skills
Team player
Proficient knowledge of hearing aid technology and industry practices
Excellent follow through skills
Strong skills with Microsoft Office Suite, experience with CRM systems a plus
A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova
Don’t meet all the criteria? If you’re willing to go all in and learn, we’d love to hear from you!
We are looking forward to receiving your application via our online job application platform. For this position only direct applications will be considered. Sonova does not recruit via app, telegram, carrier pigeon or any other format that does not include speaking with an actual human. If you are offered a job without speaking with someone please contact wholesale.HR@Sonova.com
Health Benefits and Perks
Medical, dental and vision coverage*
Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts
TeleHealth options
401k plan with company match*
Company paid life/ad&d insurance
Additional supplemental life/ad&d coverage available
Company paid Short/Long-Term Disability coverage (STD/LTD)
STD LTD Buy-ups available
Accident/Hospital Indemnity coverage
Legal/ID Theft Assistance
PTO, floating Diversity Day, & paid holidays*
Paid parental bonding leave
Employee Assistance Program (24/7 mental health support hotline, 5 company paid counseling sessions and more)
Robust Internal Career Growth opportunities
Tuition reimbursement
Hearing aid discount for employees and family
Internal social recognition platform
D&I focused: D&I council and employee resource groups
*Plan rules/offerings dependent upon group Company/location
If the applicant selected for this role resides in CA, CO, NY or WA we adhere to the pay transparency required in those states. This role's pay range is between: $85,000 - $107,000. This role is also commission eligible/bonus eligible.
Sonova is an equal opportunity employer
We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the marketplace. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate's ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.
#J-18808-Ljbffr
Guided by a culture of continuous improvement that fosters resilience and self-motivation, our team is united by a shared commitment to excellence and a deep sense of pride in our work. Here you’ll find opportunities spanning both consumer and medical solutions with the freedom to shape your career and make an impact.
Location: Louisiana, United States
Position Clinical Trainer - New Orleans, Memphis, Little Rock
Purpose of role The Clinical Trainer will call on current and new Phonak customers within a specific region, working directly with audiologists, hearing aid dispensers, physicians, large retail chains, universities and hospitals. Responsible for providing training support to end-users and distributors of Phonak products and providing continuing clinical support for customers seeking hearing solutions. Provide support at various customer marketing events (e.g., open houses and lunch & learn). Provide presentations to large and small groups at regional, state and national meetings as well as Phonak events. This position will be based out of your home office in the region assigned.
Main Tasks and Responsibilities
Play key role in promotion and demonstration of new solutions during new product launch trainings
Support sales of all products within region, with primary emphasis on Sales Representative accounts
Needs analysis and provide product solutions for accounts
Maintain strong relationships and rapport with customers within region
Work closely with sales to ensure all customer needs are met through personal or group product training
Provide remote support for customers by phone and e-learning as required
Represent Phonak and speak at national, state and regional meetings
Participate in Open Houses and other consumer marketing events
Meet or exceed required customer visits per week as defined by manager
Comply with internal policies and procedures for documenting customer visits in CRM system on a daily basis
Maintain expense reporting weekly and manage territory within OPEX guidelines
Act as a mentor to new Clinical Training employees
Other duties as assigned by management
Willingness to travel overnight frequently (up to 75%)
Education and Skillset
Au.D or Master’s Degree in Audiology required
3+ years of hearing aid sales or dispensing either in a clinical environment or in a territory sales or training role
Experience fitting Phonak products a plus
Strong problem solving abilities and capability to work under pressure
Strong time management and organizational skills
Proven track record of maintaining strong relationships
Effective communication skills
Exceptional presentation skills
Team player
Proficient knowledge of hearing aid technology and industry practices
Excellent follow through skills
Strong skills with Microsoft Office Suite, experience with CRM systems a plus
A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova
Don’t meet all the criteria? If you’re willing to go all in and learn, we’d love to hear from you!
We are looking forward to receiving your application via our online job application platform. For this position only direct applications will be considered. Sonova does not recruit via app, telegram, carrier pigeon or any other format that does not include speaking with an actual human. If you are offered a job without speaking with someone please contact wholesale.HR@Sonova.com
Health Benefits and Perks
Medical, dental and vision coverage*
Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts
TeleHealth options
401k plan with company match*
Company paid life/ad&d insurance
Additional supplemental life/ad&d coverage available
Company paid Short/Long-Term Disability coverage (STD/LTD)
STD LTD Buy-ups available
Accident/Hospital Indemnity coverage
Legal/ID Theft Assistance
PTO, floating Diversity Day, & paid holidays*
Paid parental bonding leave
Employee Assistance Program (24/7 mental health support hotline, 5 company paid counseling sessions and more)
Robust Internal Career Growth opportunities
Tuition reimbursement
Hearing aid discount for employees and family
Internal social recognition platform
D&I focused: D&I council and employee resource groups
*Plan rules/offerings dependent upon group Company/location
If the applicant selected for this role resides in CA, CO, NY or WA we adhere to the pay transparency required in those states. This role's pay range is between: $85,000 - $107,000. This role is also commission eligible/bonus eligible.
Sonova is an equal opportunity employer
We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the marketplace. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate's ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.
#J-18808-Ljbffr