Roche
Overview
Field Engineering Specialist - Cheyenne, WY Join Roche for the Field Engineering Specialist role in Cheyenne, WY. Roche values diverse voices and strives to create an environment where you are valued, accepted and respected for who you are, enabling you to thrive both personally and professionally. Position
A healthier future drives Roche to innovate and ensure everyone has access to healthcare today and for generations to come. Roche Support Network offers an opportunity for individuals who are passionate about problem solving. As a field-based role in Cheyenne, this position focuses on technical repair, installation, and maintenance of Roche products within the territory. Responsibilities
Showcase expertise in technical repair and installation for Roche assigned product lines Provide valuable service to laboratory customers in the assigned territory Provide routine technical support, on-site service, repair, and installation of Roche products Serve as a customer contact for technical and service-related issues and perform preventative maintenance Diagnose and resolve mechanical, hardware, software, and system failures Document all activities, contribute to quality improvement, and focus on maximizing customer satisfaction This is a field-based role. The territory is Cheyenne, WY. Ideal candidate to live within the territory. Qualifications
High school diploma and 2 years of technical school or equivalent military training or equivalent work experience 5 years of progressive experience repairing or servicing mechanical/system hardware and software, or networking/wireless networking OR a Bachelor’s degree in Biomedical Engineering, Mechanical Engineering, Electrical Engineering, Chemistry or related field plus 1-2 years of progressive experience repairing or servicing complex mechanical/system hardware and software, or networking/wireless networking Successfully training or certification as defined by RD Services Leadership and policy Ability to travel, including some overnight travel, is required Preferred Qualifications
8+ years of progressive experience or a Bachelor's degree in a relevant field plus 4+ years of progressive experience Advanced knowledge of electronics, electro-mechanical systems, information technology, and basic chemistry Ability to serve as an internal technical resource, provide support after hours and on weekends/holidays, and maintain strong customer relationships Travel
This position has up to 60% travel requirements, including overnight travel throughout the week; some holidays and weekends may be required. Salary and Benefits
Salary range for this position based on the primary location of Wyoming is $68,900 – $127,900. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available. This position also qualifies for benefits described by Roche. Benefits and Equal Opportunity
Roche is an equal opportunity employer. It is Roche's policy to employ, promote, and treat applicants and employees on the basis of merit, qualifications, and competence, without unlawful discrimination. If you have a disability and need an accommodation in relation to the online application process, please contact us by completing the Accommodations for Applicants form. Roche is committed to equal opportunity and prohibits unlawful discrimination based on race, color, religion, gender, sexual orientation, gender identity/expression, national origin, age, disability, medical condition, marital status, veteran status, or any other characteristic protected by law.
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Field Engineering Specialist - Cheyenne, WY Join Roche for the Field Engineering Specialist role in Cheyenne, WY. Roche values diverse voices and strives to create an environment where you are valued, accepted and respected for who you are, enabling you to thrive both personally and professionally. Position
A healthier future drives Roche to innovate and ensure everyone has access to healthcare today and for generations to come. Roche Support Network offers an opportunity for individuals who are passionate about problem solving. As a field-based role in Cheyenne, this position focuses on technical repair, installation, and maintenance of Roche products within the territory. Responsibilities
Showcase expertise in technical repair and installation for Roche assigned product lines Provide valuable service to laboratory customers in the assigned territory Provide routine technical support, on-site service, repair, and installation of Roche products Serve as a customer contact for technical and service-related issues and perform preventative maintenance Diagnose and resolve mechanical, hardware, software, and system failures Document all activities, contribute to quality improvement, and focus on maximizing customer satisfaction This is a field-based role. The territory is Cheyenne, WY. Ideal candidate to live within the territory. Qualifications
High school diploma and 2 years of technical school or equivalent military training or equivalent work experience 5 years of progressive experience repairing or servicing mechanical/system hardware and software, or networking/wireless networking OR a Bachelor’s degree in Biomedical Engineering, Mechanical Engineering, Electrical Engineering, Chemistry or related field plus 1-2 years of progressive experience repairing or servicing complex mechanical/system hardware and software, or networking/wireless networking Successfully training or certification as defined by RD Services Leadership and policy Ability to travel, including some overnight travel, is required Preferred Qualifications
8+ years of progressive experience or a Bachelor's degree in a relevant field plus 4+ years of progressive experience Advanced knowledge of electronics, electro-mechanical systems, information technology, and basic chemistry Ability to serve as an internal technical resource, provide support after hours and on weekends/holidays, and maintain strong customer relationships Travel
This position has up to 60% travel requirements, including overnight travel throughout the week; some holidays and weekends may be required. Salary and Benefits
Salary range for this position based on the primary location of Wyoming is $68,900 – $127,900. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available. This position also qualifies for benefits described by Roche. Benefits and Equal Opportunity
Roche is an equal opportunity employer. It is Roche's policy to employ, promote, and treat applicants and employees on the basis of merit, qualifications, and competence, without unlawful discrimination. If you have a disability and need an accommodation in relation to the online application process, please contact us by completing the Accommodations for Applicants form. Roche is committed to equal opportunity and prohibits unlawful discrimination based on race, color, religion, gender, sexual orientation, gender identity/expression, national origin, age, disability, medical condition, marital status, veteran status, or any other characteristic protected by law.
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