H&R Block
Overview
Join to apply for the
Multi-Unit Team Leader
role at
H&R Block . Our Company: At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belongs. We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry. At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open. A Typical Day
Joining us as a
Multi-Unit Team Leader , you’ll provide leadership over three H&R Block tax offices. You’ll lead customer-centric teams to accelerate seasonal tax business. You will serve as the front-line manager responsible for leadership and development of associates, delivering an outstanding client experience, and achieving all office-related growth objectives for three tax offices. Prior tax preparation experience is not required. You will start a flexible part-time schedule in the fall to prepare for the busy tax season. From January to April, you will transition to full-time, including evening and weekend hours as needed. This role is not remote and requires in-person work. Preferred qualifications
Multi-unit people management experience in the retail, restaurant, banking, or other related industries Your responsibilities and requirements
Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders Partner with the District General Manager (DGM) to create and implement office-level growth plans and client growth targets, including developing local partnerships and managing office community involvement Assist DGM in recruiting and interviewing candidates for tax office associate positions Conduct timely performance reviews and partner with the Associate Relations Center to resolve associate issues and address performance concerns Build an engaging team environment across all offices by training and coaching associates and recognizing outstanding contributions Lead daily team meetings and communicate essential information to tax office associates Create associate work schedules across all offices and ensure accurate timekeeping and labor management for associates in all offices Travel between offices as required Prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment* Your expertise
People management experience, with the ability to grow and develop associates Demonstrated aptitude for growth plan execution and the ability to lead towards a growth culture Strong decision-making and judgment skills; ability to function well in a fast-paced environment with minimal supervision Strong interpersonal and communication skills and a customer-centric mindset that seeks to understand and exceed client needs Computer proficiency with MS Office Bachelor’s degree in a related field, or high school diploma with the equivalent combination of experience Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns)* Why work for us
We invest in our people by supporting their total well-being. Our benefits can help associates plan for their health, wellbeing, and financial wellness needs. Employee Assistance Program with Health Advocate Wellbeing program, BetterYou, to help you build healthy habits Neurodiversity and caregiver support available to you and your family Discounts on everyday items and services Medical coverage, 401(k) retirement savings, and Employee Stock Purchase Plan (eligibility requirements apply) More benefits are listed at blockbenefits.com The Community You Will Join
At H&R Block we remain committed to building a Connected Culture — trust, care, and connections guide how we work together as we create an environment where everyone feels safe to bring their authentic self to work and feels like they belong as part of a larger team. You will be immersed in an exceptional work environment recognized on Best Companies lists, surrounded by colleagues who help each other grow and support one another. H&R Block is an equal opportunity employer. We celebrate diversity in the workplace regardless of gender, race, color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. If you’re looking to make an impact, H&R Block is the place for you. Pay and eligibility
The pay range for this position is listed below. Local minimum wage laws apply. This information is posted to provide applicants with information about what they might be eligible to receive. Individual pay decisions depend on factors such as experience, education, skill, performance, and geographic location. Eligible associates may participate in incentive plans, and may enroll in medical and other benefits as described. Pay range: $15.00 - $40.00 per hour Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is not a guarantee of employment.
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Join to apply for the
Multi-Unit Team Leader
role at
H&R Block . Our Company: At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belongs. We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry. At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open. A Typical Day
Joining us as a
Multi-Unit Team Leader , you’ll provide leadership over three H&R Block tax offices. You’ll lead customer-centric teams to accelerate seasonal tax business. You will serve as the front-line manager responsible for leadership and development of associates, delivering an outstanding client experience, and achieving all office-related growth objectives for three tax offices. Prior tax preparation experience is not required. You will start a flexible part-time schedule in the fall to prepare for the busy tax season. From January to April, you will transition to full-time, including evening and weekend hours as needed. This role is not remote and requires in-person work. Preferred qualifications
Multi-unit people management experience in the retail, restaurant, banking, or other related industries Your responsibilities and requirements
Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders Partner with the District General Manager (DGM) to create and implement office-level growth plans and client growth targets, including developing local partnerships and managing office community involvement Assist DGM in recruiting and interviewing candidates for tax office associate positions Conduct timely performance reviews and partner with the Associate Relations Center to resolve associate issues and address performance concerns Build an engaging team environment across all offices by training and coaching associates and recognizing outstanding contributions Lead daily team meetings and communicate essential information to tax office associates Create associate work schedules across all offices and ensure accurate timekeeping and labor management for associates in all offices Travel between offices as required Prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment* Your expertise
People management experience, with the ability to grow and develop associates Demonstrated aptitude for growth plan execution and the ability to lead towards a growth culture Strong decision-making and judgment skills; ability to function well in a fast-paced environment with minimal supervision Strong interpersonal and communication skills and a customer-centric mindset that seeks to understand and exceed client needs Computer proficiency with MS Office Bachelor’s degree in a related field, or high school diploma with the equivalent combination of experience Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns)* Why work for us
We invest in our people by supporting their total well-being. Our benefits can help associates plan for their health, wellbeing, and financial wellness needs. Employee Assistance Program with Health Advocate Wellbeing program, BetterYou, to help you build healthy habits Neurodiversity and caregiver support available to you and your family Discounts on everyday items and services Medical coverage, 401(k) retirement savings, and Employee Stock Purchase Plan (eligibility requirements apply) More benefits are listed at blockbenefits.com The Community You Will Join
At H&R Block we remain committed to building a Connected Culture — trust, care, and connections guide how we work together as we create an environment where everyone feels safe to bring their authentic self to work and feels like they belong as part of a larger team. You will be immersed in an exceptional work environment recognized on Best Companies lists, surrounded by colleagues who help each other grow and support one another. H&R Block is an equal opportunity employer. We celebrate diversity in the workplace regardless of gender, race, color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. If you’re looking to make an impact, H&R Block is the place for you. Pay and eligibility
The pay range for this position is listed below. Local minimum wage laws apply. This information is posted to provide applicants with information about what they might be eligible to receive. Individual pay decisions depend on factors such as experience, education, skill, performance, and geographic location. Eligible associates may participate in incentive plans, and may enroll in medical and other benefits as described. Pay range: $15.00 - $40.00 per hour Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is not a guarantee of employment.
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