H&R Block
Overview
Joining us as a
Multi-Unit Team Leader , you’ll provide leadership over three H&R Block tax offices. Using your people management experience and passion for helping people, you’ll guide customer-centric teams to accelerate their seasonal tax business. You’ll serve as the front-line manager responsible for leadership and development of associates, delivering an outstanding client experience, and achieving all office-related growth objectives for three tax offices. Prior tax preparation experience is not required. You will start a flexible part-time schedule in the fall to prepare for the busy tax season. From January to April, you will transition to full-time, including evening and weekend hours as needed. This role is in-person and not remote.
Responsibilities
Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders.
Partner with the District General Manager (DGM) to create and implement office-level growth plans and client growth targets, including developing local partnerships and managing office community involvement.
Assist DGM in recruiting and interviewing candidates for tax office associate positions.
Conduct timely performance reviews and partner with Associate Relations Center to resolve associate issues and address performance concerns.
Build an engaging team environment across all offices by training and coaching associates and recognizing outstanding contributions.
Lead daily team meetings and communicate essential information to tax office associates.
Create associate work schedules across all offices and ensure accurate timekeeping and labor management for associates in all offices.
Travel between offices as required.
Prepare tax returns as needed after successful completion of the Income Tax Course or Tax Knowledge Assessment.
Your Expertise
People management experience with demonstrated ability to grow and develop associates.
Aptitude for executing growth plans and leading toward a growth-oriented culture.
Strong decision-making and judgment skills; ability to work in a fast-paced environment with minimal supervision.
Strong interpersonal and communication skills with a customer-centric mindset to understand and exceed client needs.
Computer proficiency with MS Office.
Bachelor’s degree in a related field, or high school diploma with equivalent experience.
Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns).
Benefits
Employee Assistance Program with Health Advocate.
Wellbeing program, BetterYou, to help you build healthy habits.
Neurodiversity and caregiver support available to you and your family.
Various discounts on everyday items and services.
Benefits with eligibility: Medical Coverage, 401k, Employee Stock Purchase Plan, and more.
Check out all available benefits at blockbenefits.com.
The Community You Will Join At H&R Block we remain committed to building a Connected Culture — one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work and belongs as part of a larger team. You will be immersed in an exceptional work environment recognized on Best Companies lists. You will be surrounded by colleagues who are committed to helping each other grow and support each other. H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.
Additional notes Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is not an offer or guarantee of employment.
Pay Range The pay range for this position is listed below. Local minimum wage laws apply. This information is posted to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on experience, education, skill, performance, and geographic location. Qualifying associates may participate in incentive plans and benefits as described. Pay range: $15.00 - $40.00 per hour.
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Multi-Unit Team Leader , you’ll provide leadership over three H&R Block tax offices. Using your people management experience and passion for helping people, you’ll guide customer-centric teams to accelerate their seasonal tax business. You’ll serve as the front-line manager responsible for leadership and development of associates, delivering an outstanding client experience, and achieving all office-related growth objectives for three tax offices. Prior tax preparation experience is not required. You will start a flexible part-time schedule in the fall to prepare for the busy tax season. From January to April, you will transition to full-time, including evening and weekend hours as needed. This role is in-person and not remote.
Responsibilities
Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders.
Partner with the District General Manager (DGM) to create and implement office-level growth plans and client growth targets, including developing local partnerships and managing office community involvement.
Assist DGM in recruiting and interviewing candidates for tax office associate positions.
Conduct timely performance reviews and partner with Associate Relations Center to resolve associate issues and address performance concerns.
Build an engaging team environment across all offices by training and coaching associates and recognizing outstanding contributions.
Lead daily team meetings and communicate essential information to tax office associates.
Create associate work schedules across all offices and ensure accurate timekeeping and labor management for associates in all offices.
Travel between offices as required.
Prepare tax returns as needed after successful completion of the Income Tax Course or Tax Knowledge Assessment.
Your Expertise
People management experience with demonstrated ability to grow and develop associates.
Aptitude for executing growth plans and leading toward a growth-oriented culture.
Strong decision-making and judgment skills; ability to work in a fast-paced environment with minimal supervision.
Strong interpersonal and communication skills with a customer-centric mindset to understand and exceed client needs.
Computer proficiency with MS Office.
Bachelor’s degree in a related field, or high school diploma with equivalent experience.
Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns).
Benefits
Employee Assistance Program with Health Advocate.
Wellbeing program, BetterYou, to help you build healthy habits.
Neurodiversity and caregiver support available to you and your family.
Various discounts on everyday items and services.
Benefits with eligibility: Medical Coverage, 401k, Employee Stock Purchase Plan, and more.
Check out all available benefits at blockbenefits.com.
The Community You Will Join At H&R Block we remain committed to building a Connected Culture — one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work and belongs as part of a larger team. You will be immersed in an exceptional work environment recognized on Best Companies lists. You will be surrounded by colleagues who are committed to helping each other grow and support each other. H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.
Additional notes Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is not an offer or guarantee of employment.
Pay Range The pay range for this position is listed below. Local minimum wage laws apply. This information is posted to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on experience, education, skill, performance, and geographic location. Qualifying associates may participate in incentive plans and benefits as described. Pay range: $15.00 - $40.00 per hour.
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