Toyota North America
Product Support Engineer
Toyota North America, Salisbury, North Carolina, United States, 28147
Overview
Who we are Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for talented team members who want to Dream. Do. Grow. with us.
TRD inspires the hearts and minds of racing fans, Toyota team members, customers, and the driving public. We are dedicated to advancing automotive engineering and maximizing racetrack success. We partner with the finest race teams and drivers who share our passion, and our actions foster an atmosphere of excellence. In our pursuit of becoming the most respected and premier motorsports engineering organization in the world, we are looking for highly motivated applicants for our available positions.
Who We’re Looking For TRD is looking for a highly motivated Product Support Engineer to join our team. This position will be the primary technical support contact for NASCAR teams using our Vehicle Simulation software. The ideal candidate will have strong analytical skills, excellent communication abilities, and a genuine passion for motorsports.
This position is based in Salisbury, NC and requires regular in-office presence.
Key Responsibilities
Provide technical support to racing teams using TRD’s vehicle simulation software
Troubleshoot application issues in real-time during race weekends and testing sessions
Interface directly with race engineers and team personnel during simulation sessions
Document bugs and feature requests, communicating them effectively to the development team
Collaborate with the Product Owner to prioritize improvements based on customer feedback
Train new users on software functionality and best practices
Assist in testing new features and updates before release
Create and maintain technical documentation and user guides
Develop and implement support processes to improve customer experience
Monitor system performance and identify areas for optimization
Required Qualifications
Bachelor’s degree in Engineering, Computer Science, or equivalent experience
Strong problem-solving and analytical skills
Excellent verbal and written communication skills
Ability to explain complex technical concepts to users of varying technical backgrounds
Experience working in fast-paced environments with shifting priorities
Experience with Software Development Life Cycle
Preferred Qualifications
2 years of technical support experience or equivalent role
Automotive mechanical experience or understanding of vehicle dynamics
Experience and passion in motorsports or racing environment
Knowledge of simulation software and/or race car setup principles
Understanding of APIs and cloud-based applications
Experience with ticket management systems
Basic scripting or programming knowledge (JavaScript, Python, etc.)
Experience with data analysis tools
Travel requirements Occasional travel to racetracks and team facilities may be required. Weekend work will be necessary during race events to provide support to teams.
Benefits What we’ll bring During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:
A work environment built on teamwork, flexibility and respect.
Professional growth and development programs to help advance your career, as well as tuition reimbursement.
Vehicle purchase & lease programs Comprehensive health care and wellness plans for your entire family.
Flexible work options based on business needs.
Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute.
Paid holidays and paid time off.
Referral services related to prenatal services, adoption, childcare, schools and more.
Flexible spending accounts.
Relocation assistance (if applicable).
Belonging at Toyota Our success begins and ends with our people. We embrace all perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10 different Business Partnering Groups across 100 different North American chapter locations that support team members’ efforts to dream, do and grow without questioning that they belong.
Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.
Have a question, need assistance with your application or do you require any special accommodations? Please send an email to talent.acquisition@toyota.com.
#J-18808-Ljbffr
TRD inspires the hearts and minds of racing fans, Toyota team members, customers, and the driving public. We are dedicated to advancing automotive engineering and maximizing racetrack success. We partner with the finest race teams and drivers who share our passion, and our actions foster an atmosphere of excellence. In our pursuit of becoming the most respected and premier motorsports engineering organization in the world, we are looking for highly motivated applicants for our available positions.
Who We’re Looking For TRD is looking for a highly motivated Product Support Engineer to join our team. This position will be the primary technical support contact for NASCAR teams using our Vehicle Simulation software. The ideal candidate will have strong analytical skills, excellent communication abilities, and a genuine passion for motorsports.
This position is based in Salisbury, NC and requires regular in-office presence.
Key Responsibilities
Provide technical support to racing teams using TRD’s vehicle simulation software
Troubleshoot application issues in real-time during race weekends and testing sessions
Interface directly with race engineers and team personnel during simulation sessions
Document bugs and feature requests, communicating them effectively to the development team
Collaborate with the Product Owner to prioritize improvements based on customer feedback
Train new users on software functionality and best practices
Assist in testing new features and updates before release
Create and maintain technical documentation and user guides
Develop and implement support processes to improve customer experience
Monitor system performance and identify areas for optimization
Required Qualifications
Bachelor’s degree in Engineering, Computer Science, or equivalent experience
Strong problem-solving and analytical skills
Excellent verbal and written communication skills
Ability to explain complex technical concepts to users of varying technical backgrounds
Experience working in fast-paced environments with shifting priorities
Experience with Software Development Life Cycle
Preferred Qualifications
2 years of technical support experience or equivalent role
Automotive mechanical experience or understanding of vehicle dynamics
Experience and passion in motorsports or racing environment
Knowledge of simulation software and/or race car setup principles
Understanding of APIs and cloud-based applications
Experience with ticket management systems
Basic scripting or programming knowledge (JavaScript, Python, etc.)
Experience with data analysis tools
Travel requirements Occasional travel to racetracks and team facilities may be required. Weekend work will be necessary during race events to provide support to teams.
Benefits What we’ll bring During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:
A work environment built on teamwork, flexibility and respect.
Professional growth and development programs to help advance your career, as well as tuition reimbursement.
Vehicle purchase & lease programs Comprehensive health care and wellness plans for your entire family.
Flexible work options based on business needs.
Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute.
Paid holidays and paid time off.
Referral services related to prenatal services, adoption, childcare, schools and more.
Flexible spending accounts.
Relocation assistance (if applicable).
Belonging at Toyota Our success begins and ends with our people. We embrace all perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10 different Business Partnering Groups across 100 different North American chapter locations that support team members’ efforts to dream, do and grow without questioning that they belong.
Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.
Have a question, need assistance with your application or do you require any special accommodations? Please send an email to talent.acquisition@toyota.com.
#J-18808-Ljbffr