Franklin Fitch
This range is provided by Franklin Fitch. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
$100,000.00/yr - $125,000.00/yr Job Summary: We are seeking a highly skilled
Project Manager
with experience in IT Managed Services and a strong engineering background to lead and deliver complex IT and infrastructure projects. This role requires deep technical expertise, strategic planning, and the ability to work cross-functionally to ensure seamless execution of managed services projects. The ideal candidate will have experience managing client relationships, overseeing service delivery, and optimizing IT operations for enterprise clients. Key Responsibilities: Project & Service Delivery Management: Lead end-to-end execution of
Managed Services
projects, ensuring timely delivery within scope, budget, and quality standards. Oversee service transition, implementation, and ongoing support for IT infrastructure, cloud, and network services. Collaborate with technical teams to design, deploy, and optimize managed service solutions. Monitor and ensure
SLAs (Service Level Agreements)
and
KPIs
are met or exceeded. Identify potential risks and develop mitigation strategies to ensure project success. Client & Stakeholder Management: Act as the primary point of contact for clients, ensuring clear communication and alignment of business objectives. Manage expectations, resolve escalations, and provide strategic guidance to clients on service improvements. Work closely with internal teams, including engineering, operations, and sales, to enhance service offerings. Technical & Engineering Oversight: Utilize engineering expertise to bridge the gap between technical teams and business stakeholders. Support the development and deployment of solutions related to
cloud computing, networking, cybersecurity, and IT infrastructure . Ensure adherence to industry standards, compliance requirements, and security best practices. Process Optimization & Continuous Improvement: Drive
ITIL-based
service management processes for incident, problem, and change management. Identify opportunities to enhance efficiency, reduce costs, and improve overall service delivery. Implement automation and best practices to improve operational performance. Required Skills & Experience: 5+ years
of experience in
Project Management
within an
IT Managed Services
or
MSP
environment. Strong engineering background in
IT infrastructure, cloud solutions, networking, or cybersecurity . Proven experience managing projects involving
cloud platforms (AWS, Azure, Google Cloud), enterprise networks, or IT security solutions . Strong understanding of
ITIL, Agile, and PMP methodologies . Experience with
vendor management, service contracts, and third-party integrations . Excellent problem-solving, leadership, and communication skills. Preferred Certifications : PMP, ITIL, PRINCE2, or Agile certifications. Seniority level
Mid-Senior level Employment type
Full-time Job function
Project Management and Information Technology Industries
IT Services and IT Consulting
#J-18808-Ljbffr
$100,000.00/yr - $125,000.00/yr Job Summary: We are seeking a highly skilled
Project Manager
with experience in IT Managed Services and a strong engineering background to lead and deliver complex IT and infrastructure projects. This role requires deep technical expertise, strategic planning, and the ability to work cross-functionally to ensure seamless execution of managed services projects. The ideal candidate will have experience managing client relationships, overseeing service delivery, and optimizing IT operations for enterprise clients. Key Responsibilities: Project & Service Delivery Management: Lead end-to-end execution of
Managed Services
projects, ensuring timely delivery within scope, budget, and quality standards. Oversee service transition, implementation, and ongoing support for IT infrastructure, cloud, and network services. Collaborate with technical teams to design, deploy, and optimize managed service solutions. Monitor and ensure
SLAs (Service Level Agreements)
and
KPIs
are met or exceeded. Identify potential risks and develop mitigation strategies to ensure project success. Client & Stakeholder Management: Act as the primary point of contact for clients, ensuring clear communication and alignment of business objectives. Manage expectations, resolve escalations, and provide strategic guidance to clients on service improvements. Work closely with internal teams, including engineering, operations, and sales, to enhance service offerings. Technical & Engineering Oversight: Utilize engineering expertise to bridge the gap between technical teams and business stakeholders. Support the development and deployment of solutions related to
cloud computing, networking, cybersecurity, and IT infrastructure . Ensure adherence to industry standards, compliance requirements, and security best practices. Process Optimization & Continuous Improvement: Drive
ITIL-based
service management processes for incident, problem, and change management. Identify opportunities to enhance efficiency, reduce costs, and improve overall service delivery. Implement automation and best practices to improve operational performance. Required Skills & Experience: 5+ years
of experience in
Project Management
within an
IT Managed Services
or
MSP
environment. Strong engineering background in
IT infrastructure, cloud solutions, networking, or cybersecurity . Proven experience managing projects involving
cloud platforms (AWS, Azure, Google Cloud), enterprise networks, or IT security solutions . Strong understanding of
ITIL, Agile, and PMP methodologies . Experience with
vendor management, service contracts, and third-party integrations . Excellent problem-solving, leadership, and communication skills. Preferred Certifications : PMP, ITIL, PRINCE2, or Agile certifications. Seniority level
Mid-Senior level Employment type
Full-time Job function
Project Management and Information Technology Industries
IT Services and IT Consulting
#J-18808-Ljbffr