Enterprise Bank & Trust
Job Title: Senior Loan Operations Specialist
Overview Enterprise Bank & Trust was founded in the spirit of entrepreneurship and community. From the small mom-and-pop shop to large construction firms, our goal is to help businesses succeed and our communities thrive. With offices across multiple states, we are strong, growing, and committed to supporting the communities we serve. We offer annual paid volunteer time off and charitable matching opportunities, and we are recognized as a Best Bank to Work For by American Banker for multiple years. Join us in pursuing our mission to guide people to a lifetime of financial success and to enjoy a career with opportunities for professional growth and meaningful collaboration.
Together, there\'s no stopping you!
Summary The Senior Loan Operations Specialist will work in a team focused on different aspects of the post-closing loan life cycle including funding, boarding, servicing, and payoff. Senior Loan Operations Specialists will receive more complex assignments and work with third parties, lending teams, and other operational departments to ensure excellent internal and external customer service.
Essential Duties and Responsibilities
Process all monetary aspects of funding loans including initial and subsequent disbursements, other types of draws, and processing of transactions associated with purchased and sold participations
Reconcile general ledger and operational accounts
Review loan documentation for completeness and accuracy to book loans and credit cards to the core processing system and onboard the loan into other applications and internal tracking systems
Identify critical original documentation needed for preservation and loan maintenance and monitoring per loan documentation and lending guidelines
Manage all aspects of servicing loans and credit cards including customer service, loan and collateral maintenance (rate/payment changes, availability, calculation and billing of additional fees, insurance, taxes, trailing documents, etc.)
Administer loan escrow accounts and payments, payoff requests, lien releases, credit bureau reporting, and tax reporting tasks
Review attorney-prepared loan documentation and perform checkbacks on attorney-prepared loans
Provide training and support to other loan operations specialists
Identify and recommend process and procedural improvements
Performs other duties as assigned
Qualifications
Effective verbal and written communication skills
Proven experience working in a fast-paced, high-volume, customer-centric environment
Effective time management and problem-solving skills with strong attention to detail and ability to demonstrate critical thinking
Proficient in the use of technology including loan origination and core banking systems
Detail oriented and well organized
Ability to work independently as a self-starter and in a collaborative team environment
Motivated and open to change
Education and/or Experience
High School Diploma or equivalent required
Minimum of five (5) years of banking or financial services industry experience required or Bachelor\'s or Associate\'s Degree with equivalent experience
Computer and Software Skills
Proficient with using Microsoft Office products
Familiar with Google-based products (Gmail, Google Drive, etc.) preferred
Experience with Salesforce, nCino, or FIS Bankway is a plus
Certificates, Licenses and Registrations
None
Additional Information
Able to work a flexible work schedule including overtime as well as travel as needed
Equal Opportunity Enterprise Bank & Trust is committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. If you need an accommodation in order to apply for a position at Enterprise Bank & Trust please contact Human Resources at hr@enterprisebank.com.
Enterprise Bank & Trust is committed to managing our business and community relationships in ways that positively impact our associates, clients, and the diverse communities where we work and live. We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. All employment offers are contingent upon the applicant successfully completing both drug and background check screenings. For more information about your EEO rights as an applicant under the law, please click HERE.
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Overview Enterprise Bank & Trust was founded in the spirit of entrepreneurship and community. From the small mom-and-pop shop to large construction firms, our goal is to help businesses succeed and our communities thrive. With offices across multiple states, we are strong, growing, and committed to supporting the communities we serve. We offer annual paid volunteer time off and charitable matching opportunities, and we are recognized as a Best Bank to Work For by American Banker for multiple years. Join us in pursuing our mission to guide people to a lifetime of financial success and to enjoy a career with opportunities for professional growth and meaningful collaboration.
Together, there\'s no stopping you!
Summary The Senior Loan Operations Specialist will work in a team focused on different aspects of the post-closing loan life cycle including funding, boarding, servicing, and payoff. Senior Loan Operations Specialists will receive more complex assignments and work with third parties, lending teams, and other operational departments to ensure excellent internal and external customer service.
Essential Duties and Responsibilities
Process all monetary aspects of funding loans including initial and subsequent disbursements, other types of draws, and processing of transactions associated with purchased and sold participations
Reconcile general ledger and operational accounts
Review loan documentation for completeness and accuracy to book loans and credit cards to the core processing system and onboard the loan into other applications and internal tracking systems
Identify critical original documentation needed for preservation and loan maintenance and monitoring per loan documentation and lending guidelines
Manage all aspects of servicing loans and credit cards including customer service, loan and collateral maintenance (rate/payment changes, availability, calculation and billing of additional fees, insurance, taxes, trailing documents, etc.)
Administer loan escrow accounts and payments, payoff requests, lien releases, credit bureau reporting, and tax reporting tasks
Review attorney-prepared loan documentation and perform checkbacks on attorney-prepared loans
Provide training and support to other loan operations specialists
Identify and recommend process and procedural improvements
Performs other duties as assigned
Qualifications
Effective verbal and written communication skills
Proven experience working in a fast-paced, high-volume, customer-centric environment
Effective time management and problem-solving skills with strong attention to detail and ability to demonstrate critical thinking
Proficient in the use of technology including loan origination and core banking systems
Detail oriented and well organized
Ability to work independently as a self-starter and in a collaborative team environment
Motivated and open to change
Education and/or Experience
High School Diploma or equivalent required
Minimum of five (5) years of banking or financial services industry experience required or Bachelor\'s or Associate\'s Degree with equivalent experience
Computer and Software Skills
Proficient with using Microsoft Office products
Familiar with Google-based products (Gmail, Google Drive, etc.) preferred
Experience with Salesforce, nCino, or FIS Bankway is a plus
Certificates, Licenses and Registrations
None
Additional Information
Able to work a flexible work schedule including overtime as well as travel as needed
Equal Opportunity Enterprise Bank & Trust is committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. If you need an accommodation in order to apply for a position at Enterprise Bank & Trust please contact Human Resources at hr@enterprisebank.com.
Enterprise Bank & Trust is committed to managing our business and community relationships in ways that positively impact our associates, clients, and the diverse communities where we work and live. We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. All employment offers are contingent upon the applicant successfully completing both drug and background check screenings. For more information about your EEO rights as an applicant under the law, please click HERE.
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