Washington State ESD
We are dedicated to growing a culture of belonging through our values:
Respect | Trust | Diversity | Inclusion | Equity
At the Department of Licensing (DOL), we recognize the importance of work life harmony and strive to create a culture where employees feel valued and respected. Our employees are trusted and encouraged to be a part of process improvements that impact their work, create value for our customers and help build trust in our government.
We have an opportunity for a
team-oriented and experienced Front Desk Office Assistant
to join the Central Document Services unit within the Administrative Services Division.
Central Document Services (CDS) is essential to DOL agency operations. They contribute to the purpose of the organization by processing documents efficiently and accurately, while ensuring confidential documents comply with our agency policies and state laws. This team supports the agency through answering phones and directing visitors in office and as well as the mail processing, imaging, validation, and distribution of vital documents required for program areas within the agency. As the face of the agency, this team is critical for ensuring a sense of belonging is created for all our visitors. As part of this team, you will work together to support internal DOL program areas and staff as well as educate and direct external customers that present onsite.
As a Receptionist with DOL, you will work closely with a diverse and supportive team assisting visitors and the public to help them find their needed locations within our building. Using your customer service skills, you will calmly and effectively answer questions from people who may be frustrated or concerned with our processes. Situational awareness and responding to unexpected situations will help you excel in this role. As part of CDS, you will contribute to the agency’s purpose of “helping every Washington resident live, work, drive, and thrive” by processing vital customer documentation accurately and efficiently.
Some of what you will do
Direct visitors, customers, and staff to the appropriate resources.
Issue new and temporary badges to staff, visitors, and vendors.
Visually identify and report any potential threats or dangers at the main office entrance.
Complete scanning and imaging work to support the larger team.
Serve as a safety committee member on the safety committee and safety coordinator during an emergency response.
What you will bring to the role (Required)
Six (6) months of experience in the following:
Performing clerical work in an office setting.
Providing customer service to the general public.
Using computer equipment and Microsoft Office applications.
Reading, comprehending, interpreting, and retaining information from spoken and written material.
The ability to understand and follow agency values of respect, trust, diversity, equity and inclusion through behaviors and decisions.
*Experience can be obtained concurrently*
What may help you stand out (Preferred)
Experience in the following:
In a safety or emergency role within a public or private organization, CPR certification, CERT Certification and/or First Aid training.
Working a reception desk or customer facing office experience.
Using DOL applications such as DRIVES and MARS.
Additional conditions of employment
Must have the ability to lift 20 lbs. independently and move 70 lbs. with assistance.
Prior to a new hire, a pre-employment screening, including criminal record history, will be conducted. Information from the pre-employment check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.
This role will be in our Olympia office full-time and will not offer any hybrid work options.
For information about available accommodations, the interview process, or the position contact Kyle Odell.
Come join us in changing the way government delivers services and help build a legacy of commitment to and excellence in diversity, equity, and inclusion!
How to Apply
Select the apply button at the top of this job announcement.
Attach the following:
Three (3) Professional References
Incomplete applications may disqualify you from eligibility for the position. You must ensure all application areas, including supplemental questions, are completed in full. You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our award-winning diverse and inclusive organization. We value diverse perspectives and life experiences.
We employ and serve people of all backgrounds including people of color, immigrants, refugees, women, LGBTQ+, people with disabilities, and veterans. We value the unique traits and attributes that each employee brings to the job. Through the diverse perspectives of an inclusive workforce, we will create a more respectful, productive, and unified team to better serve the public of Washington.
Veteran/Military Spouse Preference Notice
To take advantage of veteran/military spouse preference notify the Talent Acquisition Team. The Washington State Department of Licensing is an equal opportunity employer and does not discriminate on the basis of age, sex (including gender identity), marital status, sexual orientation, race, religion, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with a disability.
Persons requiring accommodation in the application process, during the recruitment process, or who need this job announcement in an alternative format, may contact the Human Resources Office at 360-902-4000 or may email HRRecruit@dol.wa.gov. Applicants who are deaf or hard of hearing may call our ASL interpreter via Video Phone at 360.339.7344.
The candidate pool certified from this recruitment may be used to fill future similar vacancies for up to sixty days. We do not use the E-Verify system; therefore, we are not eligible to extend STEM Optional Practical Training (OPT). For more information, please visit www.uscis.gov.
#J-18808-Ljbffr
Respect | Trust | Diversity | Inclusion | Equity
At the Department of Licensing (DOL), we recognize the importance of work life harmony and strive to create a culture where employees feel valued and respected. Our employees are trusted and encouraged to be a part of process improvements that impact their work, create value for our customers and help build trust in our government.
We have an opportunity for a
team-oriented and experienced Front Desk Office Assistant
to join the Central Document Services unit within the Administrative Services Division.
Central Document Services (CDS) is essential to DOL agency operations. They contribute to the purpose of the organization by processing documents efficiently and accurately, while ensuring confidential documents comply with our agency policies and state laws. This team supports the agency through answering phones and directing visitors in office and as well as the mail processing, imaging, validation, and distribution of vital documents required for program areas within the agency. As the face of the agency, this team is critical for ensuring a sense of belonging is created for all our visitors. As part of this team, you will work together to support internal DOL program areas and staff as well as educate and direct external customers that present onsite.
As a Receptionist with DOL, you will work closely with a diverse and supportive team assisting visitors and the public to help them find their needed locations within our building. Using your customer service skills, you will calmly and effectively answer questions from people who may be frustrated or concerned with our processes. Situational awareness and responding to unexpected situations will help you excel in this role. As part of CDS, you will contribute to the agency’s purpose of “helping every Washington resident live, work, drive, and thrive” by processing vital customer documentation accurately and efficiently.
Some of what you will do
Direct visitors, customers, and staff to the appropriate resources.
Issue new and temporary badges to staff, visitors, and vendors.
Visually identify and report any potential threats or dangers at the main office entrance.
Complete scanning and imaging work to support the larger team.
Serve as a safety committee member on the safety committee and safety coordinator during an emergency response.
What you will bring to the role (Required)
Six (6) months of experience in the following:
Performing clerical work in an office setting.
Providing customer service to the general public.
Using computer equipment and Microsoft Office applications.
Reading, comprehending, interpreting, and retaining information from spoken and written material.
The ability to understand and follow agency values of respect, trust, diversity, equity and inclusion through behaviors and decisions.
*Experience can be obtained concurrently*
What may help you stand out (Preferred)
Experience in the following:
In a safety or emergency role within a public or private organization, CPR certification, CERT Certification and/or First Aid training.
Working a reception desk or customer facing office experience.
Using DOL applications such as DRIVES and MARS.
Additional conditions of employment
Must have the ability to lift 20 lbs. independently and move 70 lbs. with assistance.
Prior to a new hire, a pre-employment screening, including criminal record history, will be conducted. Information from the pre-employment check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.
This role will be in our Olympia office full-time and will not offer any hybrid work options.
For information about available accommodations, the interview process, or the position contact Kyle Odell.
Come join us in changing the way government delivers services and help build a legacy of commitment to and excellence in diversity, equity, and inclusion!
How to Apply
Select the apply button at the top of this job announcement.
Attach the following:
Three (3) Professional References
Incomplete applications may disqualify you from eligibility for the position. You must ensure all application areas, including supplemental questions, are completed in full. You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our award-winning diverse and inclusive organization. We value diverse perspectives and life experiences.
We employ and serve people of all backgrounds including people of color, immigrants, refugees, women, LGBTQ+, people with disabilities, and veterans. We value the unique traits and attributes that each employee brings to the job. Through the diverse perspectives of an inclusive workforce, we will create a more respectful, productive, and unified team to better serve the public of Washington.
Veteran/Military Spouse Preference Notice
To take advantage of veteran/military spouse preference notify the Talent Acquisition Team. The Washington State Department of Licensing is an equal opportunity employer and does not discriminate on the basis of age, sex (including gender identity), marital status, sexual orientation, race, religion, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with a disability.
Persons requiring accommodation in the application process, during the recruitment process, or who need this job announcement in an alternative format, may contact the Human Resources Office at 360-902-4000 or may email HRRecruit@dol.wa.gov. Applicants who are deaf or hard of hearing may call our ASL interpreter via Video Phone at 360.339.7344.
The candidate pool certified from this recruitment may be used to fill future similar vacancies for up to sixty days. We do not use the E-Verify system; therefore, we are not eligible to extend STEM Optional Practical Training (OPT). For more information, please visit www.uscis.gov.
#J-18808-Ljbffr