Inside Higher Ed
Overview
Join to apply for the
Case Manager
role at
Inside Higher Ed .
Location: Springfield, MA. This is a full-time position with the University of Massachusetts Amherst/Dean of Students context. The posting includes a comprehensive description of responsibilities, qualifications, and working conditions.
Job Summary Under the general direction of the Assistant Dean of Students, the Case Manager performs a variety of functions and responsibilities related to the delivery of non-clinical case management to students through outreach, advocacy, support, and helping students connect to university and community resources.
Essential Functions
Provides a continuum of case management services to students navigating complex and/or extenuating circumstances related to personal, academic, mental health, physical health, and psychosocial adjustment. This includes non-clinical assessment of concerns/referrals, meeting with students, connecting students with campus and community resources, and collaborating with family members and campus partners in supporting students.
Reviews referrals from families, faculty, staff, and other members of the campus community, autonomously manages a caseload, provides individualized case management, tailored intervention, support and connection to resources, with follow up until the concern is resolved or appropriate support is secured. Connects with parents/guardians and/or designated emergency contacts as appropriate.
Uses professional judgement and university policies to determine appropriate follow up, including referrals to CARE or BIT teams when needed, and notifying emergency contacts when necessary.
Serves as a primary point of contact for emergent calls and walk-ins regarding students in distress. Provides consultation to faculty, staff and families about Dean of Students Office and campus services for students experiencing distress or managing extenuating circumstances.
Provides guidance regarding applicable university policies and procedures as well as Dean of Students Office programs/services.
Documents all interactions in the case management database (Symplicity) and ensures records are created and maintained per policies.
Collaborates with university personnel, families, healthcare providers, public safety entities, government agencies and family members when working with students in distress.
Facilitates communication with faculty/staff regarding students needing flexibility due to personal or medical reasons or extenuating circumstances.
Provides support and consultation to other case managers and Dean of Students Office staff regarding emergent student concerns.
Maintains databases of internal and external resources and may work on policy review, reports, data analysis, and program initiatives to educate the campus community about Dean of Students Office and Case Management programs.
Supports partnerships with departments such as Residential Life, Counseling and Psychological Health, Student Success, UMass Police, Financial Aid, Bursar’s Office, Disability Services, Equal Opportunity and Access, and college advising staff.
Stays informed of legislation, legal precedent, and best practices as they relate to student services and crisis response.
Contributes to case management outreach and training efforts for students, faculty, and staff, including program delivery and possible material transport.
Represents the Dean of Students Office on University committees as appropriate.
Other Functions
Performs related duties as assigned. Understands responsibilities with respect to Title IX, Clery and other compliance requirements.
Demonstrates capacity to engage students and contribute to student success.
Understands responsibilities with respect to conflicts of interest and compliance with laws and university policy.
Contributes to creating a positive and respectful workplace and uses sensitive information only for position responsibilities.
Minimum Qualifications
Bachelor's degree with five (5) years of experience or Master's degree with three (3) years’ experience providing services to students at a college/university or community agency.
Direct experience supporting students navigating crises and/or basic needs concerns.
Significant understanding of issues impacting college students’ adjustment and success; knowledge of case management best practices.
Ability to develop and maintain positive, collaborative relationships with internal and external constituencies.
Experience with Microsoft Office and online course development; ability to use web-based software to initiate, track, and record work.
Experience working with diverse populations and building inclusive communities and teams.
Experience creating and delivering trainings, workshops, and presentations.
Excellent oral and written communication and presentation skills.
Physical Demands/Working Conditions
Typical office environment.
Ability to lift boxes and materials up to 30 pounds.
Work Schedule
Typical work schedule: Monday-Friday 8:30am-5:00pm.
Salary Information Level 27, PSU Hiring Ranges
Special Instructions to Applicants Upload your resume and completed application. Provide contact information for at least three professional references. The position will remain open until filled or the advertised closing date.
The University of Massachusetts Amherst welcomes all qualified applicants and complies with state and federal anti-discrimination laws.
Advertised Sep 23 2025 Eastern Daylight Time; Applications close: Dec 28 2025 Eastern Standard Time
#J-18808-Ljbffr
Case Manager
role at
Inside Higher Ed .
Location: Springfield, MA. This is a full-time position with the University of Massachusetts Amherst/Dean of Students context. The posting includes a comprehensive description of responsibilities, qualifications, and working conditions.
Job Summary Under the general direction of the Assistant Dean of Students, the Case Manager performs a variety of functions and responsibilities related to the delivery of non-clinical case management to students through outreach, advocacy, support, and helping students connect to university and community resources.
Essential Functions
Provides a continuum of case management services to students navigating complex and/or extenuating circumstances related to personal, academic, mental health, physical health, and psychosocial adjustment. This includes non-clinical assessment of concerns/referrals, meeting with students, connecting students with campus and community resources, and collaborating with family members and campus partners in supporting students.
Reviews referrals from families, faculty, staff, and other members of the campus community, autonomously manages a caseload, provides individualized case management, tailored intervention, support and connection to resources, with follow up until the concern is resolved or appropriate support is secured. Connects with parents/guardians and/or designated emergency contacts as appropriate.
Uses professional judgement and university policies to determine appropriate follow up, including referrals to CARE or BIT teams when needed, and notifying emergency contacts when necessary.
Serves as a primary point of contact for emergent calls and walk-ins regarding students in distress. Provides consultation to faculty, staff and families about Dean of Students Office and campus services for students experiencing distress or managing extenuating circumstances.
Provides guidance regarding applicable university policies and procedures as well as Dean of Students Office programs/services.
Documents all interactions in the case management database (Symplicity) and ensures records are created and maintained per policies.
Collaborates with university personnel, families, healthcare providers, public safety entities, government agencies and family members when working with students in distress.
Facilitates communication with faculty/staff regarding students needing flexibility due to personal or medical reasons or extenuating circumstances.
Provides support and consultation to other case managers and Dean of Students Office staff regarding emergent student concerns.
Maintains databases of internal and external resources and may work on policy review, reports, data analysis, and program initiatives to educate the campus community about Dean of Students Office and Case Management programs.
Supports partnerships with departments such as Residential Life, Counseling and Psychological Health, Student Success, UMass Police, Financial Aid, Bursar’s Office, Disability Services, Equal Opportunity and Access, and college advising staff.
Stays informed of legislation, legal precedent, and best practices as they relate to student services and crisis response.
Contributes to case management outreach and training efforts for students, faculty, and staff, including program delivery and possible material transport.
Represents the Dean of Students Office on University committees as appropriate.
Other Functions
Performs related duties as assigned. Understands responsibilities with respect to Title IX, Clery and other compliance requirements.
Demonstrates capacity to engage students and contribute to student success.
Understands responsibilities with respect to conflicts of interest and compliance with laws and university policy.
Contributes to creating a positive and respectful workplace and uses sensitive information only for position responsibilities.
Minimum Qualifications
Bachelor's degree with five (5) years of experience or Master's degree with three (3) years’ experience providing services to students at a college/university or community agency.
Direct experience supporting students navigating crises and/or basic needs concerns.
Significant understanding of issues impacting college students’ adjustment and success; knowledge of case management best practices.
Ability to develop and maintain positive, collaborative relationships with internal and external constituencies.
Experience with Microsoft Office and online course development; ability to use web-based software to initiate, track, and record work.
Experience working with diverse populations and building inclusive communities and teams.
Experience creating and delivering trainings, workshops, and presentations.
Excellent oral and written communication and presentation skills.
Physical Demands/Working Conditions
Typical office environment.
Ability to lift boxes and materials up to 30 pounds.
Work Schedule
Typical work schedule: Monday-Friday 8:30am-5:00pm.
Salary Information Level 27, PSU Hiring Ranges
Special Instructions to Applicants Upload your resume and completed application. Provide contact information for at least three professional references. The position will remain open until filled or the advertised closing date.
The University of Massachusetts Amherst welcomes all qualified applicants and complies with state and federal anti-discrimination laws.
Advertised Sep 23 2025 Eastern Daylight Time; Applications close: Dec 28 2025 Eastern Standard Time
#J-18808-Ljbffr