Precision Door Service
Residential Installer (San Jose)
Precision Door Service, San Jose, California, United States, 95199
Overview
The Residential Installer role at Precision Door Service involves installing residential garage doors and related components and providing excellent customer service. Installers interact with customers daily, with work assignments received from the call center or Customer Service Managers. Any problems, questions, or issues are referred to the Branch Manager for clarification or resolution. The Residential Garage Door Installer is the first line of support for customers and is expected to maintain a neat and clean appearance, and to treat all customers with decency and respect.
Responsibilities
Remove and haul existing garage door.
Installation of new garage doors.
Attend and participate in all required safety meetings and training sessions.
Learn the basics of track alignment, track adjustment, adequate back hangs, operator arm, photo eye setting, and other door and operator repairs.
Learn basic door and operator maintenance skills and review new products when appropriate.
Retain an appropriate level of product knowledge for products offered.
Ensure installation is performed to the customer’s satisfaction and resolve issues or problems.
Review Work Order/Invoice information for accuracy and completeness before departing the job.
Promote Precision Door Service products and services wherever possible.
Ensure the truck is fueled, serviced, and ready for operation prior to the beginning of the workday.
Ensure the truck is restocked with appropriate material daily.
Assist in unloading of trucks when requested.
Maintain timecards for compensation.
Perform a variety of secondary support tasks as requested by the Branch Manager.
Requirements
Must possess a valid driver’s license.
Must be able to pass a standard drug test upon request.
Must have good mechanical aptitude and demonstrated ability to understand and work with common power tools.
Must be able to lift up to 100 pounds and carry for up to 50 feet.
Must be able to read and write legibly and accurately.
Must be able to walk and carry items on uneven ground.
Must be able to climb and work from a 12’ step ladder.
Must be able to safely drive a service truck or van during the day, at night, and in inclement weather conditions.
Core Competencies
Customer-focused and Customer Service Orientation – Works with clients and customers to assess their needs, provide information or assistance, resolve issues or satisfy expectations; is committed to providing quality products and services; honors all franchise commitments to customers by delivering helpful, courteous, accessible, responsive, and knowledgeable service.
Effective Communications – Practices meaningful two-way communication, listens attentively, clarifies information, and responds appropriately.
Service Focus and Teamwork – Delivers high quality, professional, responsive, and innovative service while cooperating with others to achieve shared goals; treats others with dignity and respect.
Interpersonal Skills – Shows understanding, friendliness, tact, empathy, and courtesy; builds effective relationships and adapts to diverse backgrounds.
Job Mastery and Continuous Learning – Pursues training and opportunities to develop knowledge and skills.
Working Conditions
Able to work a flexible schedule including weekends, holidays and evenings to accommodate customer needs.
Must be able to sit for extended periods (driving and travel).
Must be able to work in extreme heat or cold; dirty, dusty, and oily environments.
Physical Requirements
Medium to heavy work – must be able to lift up to 100 pounds and carry for up to 50 feet; able to walk on uneven ground and use hand tools.
Talking – ability to convey detailed or important spoken instructions.
Hearing – ability to perceive sounds at normal levels.
Work is performed in both indoor and outdoor environments.
This is a commission-based role with an earning potential of $80,000–$110,000 per year. Compensation is based on a piece-rate structure; earnings depend on productivity. Paid training is provided during the first 12 weeks with a pay range of $20.00 to $22.00. Training pay may vary by geographic region, internal equity, job-related knowledge, and experience. Benefits include medical, vision, and dental coverage, plus a 401(k) plan for eligible positions.
Pay period is Sunday through Saturday with weekly payroll.
#J-18808-Ljbffr
Responsibilities
Remove and haul existing garage door.
Installation of new garage doors.
Attend and participate in all required safety meetings and training sessions.
Learn the basics of track alignment, track adjustment, adequate back hangs, operator arm, photo eye setting, and other door and operator repairs.
Learn basic door and operator maintenance skills and review new products when appropriate.
Retain an appropriate level of product knowledge for products offered.
Ensure installation is performed to the customer’s satisfaction and resolve issues or problems.
Review Work Order/Invoice information for accuracy and completeness before departing the job.
Promote Precision Door Service products and services wherever possible.
Ensure the truck is fueled, serviced, and ready for operation prior to the beginning of the workday.
Ensure the truck is restocked with appropriate material daily.
Assist in unloading of trucks when requested.
Maintain timecards for compensation.
Perform a variety of secondary support tasks as requested by the Branch Manager.
Requirements
Must possess a valid driver’s license.
Must be able to pass a standard drug test upon request.
Must have good mechanical aptitude and demonstrated ability to understand and work with common power tools.
Must be able to lift up to 100 pounds and carry for up to 50 feet.
Must be able to read and write legibly and accurately.
Must be able to walk and carry items on uneven ground.
Must be able to climb and work from a 12’ step ladder.
Must be able to safely drive a service truck or van during the day, at night, and in inclement weather conditions.
Core Competencies
Customer-focused and Customer Service Orientation – Works with clients and customers to assess their needs, provide information or assistance, resolve issues or satisfy expectations; is committed to providing quality products and services; honors all franchise commitments to customers by delivering helpful, courteous, accessible, responsive, and knowledgeable service.
Effective Communications – Practices meaningful two-way communication, listens attentively, clarifies information, and responds appropriately.
Service Focus and Teamwork – Delivers high quality, professional, responsive, and innovative service while cooperating with others to achieve shared goals; treats others with dignity and respect.
Interpersonal Skills – Shows understanding, friendliness, tact, empathy, and courtesy; builds effective relationships and adapts to diverse backgrounds.
Job Mastery and Continuous Learning – Pursues training and opportunities to develop knowledge and skills.
Working Conditions
Able to work a flexible schedule including weekends, holidays and evenings to accommodate customer needs.
Must be able to sit for extended periods (driving and travel).
Must be able to work in extreme heat or cold; dirty, dusty, and oily environments.
Physical Requirements
Medium to heavy work – must be able to lift up to 100 pounds and carry for up to 50 feet; able to walk on uneven ground and use hand tools.
Talking – ability to convey detailed or important spoken instructions.
Hearing – ability to perceive sounds at normal levels.
Work is performed in both indoor and outdoor environments.
This is a commission-based role with an earning potential of $80,000–$110,000 per year. Compensation is based on a piece-rate structure; earnings depend on productivity. Paid training is provided during the first 12 weeks with a pay range of $20.00 to $22.00. Training pay may vary by geographic region, internal equity, job-related knowledge, and experience. Benefits include medical, vision, and dental coverage, plus a 401(k) plan for eligible positions.
Pay period is Sunday through Saturday with weekly payroll.
#J-18808-Ljbffr