LG Electronics North America
Field Service Technician (Appliance Repair) - Columbia, MD
LG Electronics North America, Baltimore, Maryland, United States
Field Service Technician (Appliance Repair) - Columbia, MD
Join to apply for the Field Service Technician (Appliance Repair) - Columbia, MD role at LG Electronics North America. Overview
We are seeking a Field Service Technician (DMST) located in Columbia, MD. In this role you will deliver an exceptional customer experience while servicing LG products in customers' homes. Our full line technicians diagnose and repair major appliances, TVs and A/C units, manage inventory, and perform related administrative tasks. LG technicians represent the company with professionalism and integrity." Responsibilities
Travel offsite to customers\' locations to perform maintenance and repair of LG equipment to ensure top product performance Proper use of all safety equipment (PPE), vehicle, and diagnostic tools provided by LG Conduct technical diagnosis and perform specialized repairs on a variety of electronics and home appliances Diagnose problems, assess the extent of the problem, document findings, and decide on repairs or part replacements Process paperwork and perform data entry upon completion of each job Pre-screen next-day service calls by obtaining necessary information to help diagnose problems prior to arriving at the customer's home Meet or exceed company metrics (customer satisfaction, first-time fix, revisits, parts management, OT %) Qualifications and Requirements
Minimum 1 year experience in a technical role (Field Service preferred) Experience repairing major appliances (refrigeration/sealed systems, cooking, cleaning products) Experience with tools and diagnostic testing equipment Ability to troubleshoot, diagnose, repair, and document product/system issues Valid Driver’s license in good standing Ability to obtain appropriate EPA Certification Meet physical requirements generally associated with field service repair such as continuous bending and lifting up to 50 pounds Compensation
Recruiting Range: $56,000—$65,000 USD Benefits (Full-Time Employees)
No-cost employee premiums for you and eligible dependents for medical, dental, vision, and prescription benefits Auto enrollment with immediate vesting of company matching contributions in a 401(k) plan Generous Paid Time Off including holidays and combined sick and vacation time Performance-based Short-Term Incentives (varies by role) Access to mental health resources and personal fitness goal incentives Family-oriented benefits including paid parental leave and support for families with children who have learning, social, behavioral challenges, or developmental disabilities Group rate Life and Disability Insurance Benefits (Temporary/Contractors)
Eligible for relevant benefit programs offered through partner agencies Privacy Notice: LG is an equal opportunity employer. We provide equal employment opportunity regardless of race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by law. We value diversity and inclusivity in our workforce.
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Join to apply for the Field Service Technician (Appliance Repair) - Columbia, MD role at LG Electronics North America. Overview
We are seeking a Field Service Technician (DMST) located in Columbia, MD. In this role you will deliver an exceptional customer experience while servicing LG products in customers' homes. Our full line technicians diagnose and repair major appliances, TVs and A/C units, manage inventory, and perform related administrative tasks. LG technicians represent the company with professionalism and integrity." Responsibilities
Travel offsite to customers\' locations to perform maintenance and repair of LG equipment to ensure top product performance Proper use of all safety equipment (PPE), vehicle, and diagnostic tools provided by LG Conduct technical diagnosis and perform specialized repairs on a variety of electronics and home appliances Diagnose problems, assess the extent of the problem, document findings, and decide on repairs or part replacements Process paperwork and perform data entry upon completion of each job Pre-screen next-day service calls by obtaining necessary information to help diagnose problems prior to arriving at the customer's home Meet or exceed company metrics (customer satisfaction, first-time fix, revisits, parts management, OT %) Qualifications and Requirements
Minimum 1 year experience in a technical role (Field Service preferred) Experience repairing major appliances (refrigeration/sealed systems, cooking, cleaning products) Experience with tools and diagnostic testing equipment Ability to troubleshoot, diagnose, repair, and document product/system issues Valid Driver’s license in good standing Ability to obtain appropriate EPA Certification Meet physical requirements generally associated with field service repair such as continuous bending and lifting up to 50 pounds Compensation
Recruiting Range: $56,000—$65,000 USD Benefits (Full-Time Employees)
No-cost employee premiums for you and eligible dependents for medical, dental, vision, and prescription benefits Auto enrollment with immediate vesting of company matching contributions in a 401(k) plan Generous Paid Time Off including holidays and combined sick and vacation time Performance-based Short-Term Incentives (varies by role) Access to mental health resources and personal fitness goal incentives Family-oriented benefits including paid parental leave and support for families with children who have learning, social, behavioral challenges, or developmental disabilities Group rate Life and Disability Insurance Benefits (Temporary/Contractors)
Eligible for relevant benefit programs offered through partner agencies Privacy Notice: LG is an equal opportunity employer. We provide equal employment opportunity regardless of race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by law. We value diversity and inclusivity in our workforce.
#J-18808-Ljbffr