SeaTac Inc
Overview
Position:
Front Desk Supervisor
at
SeaTac Inc .
Upon arriving at Seattle-Tacoma International Airport, our complimentary shuttle will whisk you away to our doorstep, just a short distance away. Explore nearby attractions like Westfield Southcenter, the Museum of Flight, and Angle Lake Park. Relax in your spacious room, featuring plush bedding and a flat-panel TV. Enjoy drinks and dining at AquaTerra Bar, or grab a caffeine boost at M Market Coffee Shop.
SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools, and opportunities you need to excel in your hospitality career, grow as an individual, and get the job done.
We offer a comprehensive full-time benefits package, including earned wage access (get paid before payday), medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life insurance, critical accident or illness coverage, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts, and much more.
In this role, you'll warmly welcome our guests and provide exceptional service throughout their stay. You and the entire front desk team are dedicated to ensuring guest satisfaction by crafting remarkable and seamless experiences from the moment guests arrive. Your efforts will create unforgettable and unique memories that leave a lasting impression.
Responsibilities
Promote exceptional customer service by setting a positive example and consistently providing our guests with outstanding service and courtesy
Respond promptly and effectively to guest questions and requests
Fosters strong working relationships within Guest Services and with other departments by communicating effectively
Optimize the guest check-in and check-out process to ensure seamless and accurate experiences
Empower new team members with the essential procedures and techniques of exceptional guest service through comprehensive training
Excel at multitasking in a dynamic environment
Resolve guest concerns with attentive service recover
Physical Demands
Ability to lift, carry, push or pull 10 lbs
Stand, walk and work at times in confined spaces throughout the shift in full sight of guests
Qualifications
Education:
High school diploma or its equivalent
Hotel and Restaurant Certification:
preferred
2-years' combined experience in guest services and supervisory experience in hotels or related professional area preferred
Basic mathematical skills to operate and prepare calculations for financial reporting
Effective analytical skills to evaluate reservations and make informed decisions on room availability or guest resolutions with sound judgment
Full understanding and comfort working on a computer with MS Suite-Outlook, Word, Excel
Previous experience with hotel PMS systems a plus. Examples: FSPMS
Spire Hospitality – Equal Employment Opportunity Spire Hospitality, LLC is an Equal Opportunity Employer, including disability and veterans.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
EOE/AA
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Technology, Information and Internet
#J-18808-Ljbffr
Front Desk Supervisor
at
SeaTac Inc .
Upon arriving at Seattle-Tacoma International Airport, our complimentary shuttle will whisk you away to our doorstep, just a short distance away. Explore nearby attractions like Westfield Southcenter, the Museum of Flight, and Angle Lake Park. Relax in your spacious room, featuring plush bedding and a flat-panel TV. Enjoy drinks and dining at AquaTerra Bar, or grab a caffeine boost at M Market Coffee Shop.
SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools, and opportunities you need to excel in your hospitality career, grow as an individual, and get the job done.
We offer a comprehensive full-time benefits package, including earned wage access (get paid before payday), medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life insurance, critical accident or illness coverage, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts, and much more.
In this role, you'll warmly welcome our guests and provide exceptional service throughout their stay. You and the entire front desk team are dedicated to ensuring guest satisfaction by crafting remarkable and seamless experiences from the moment guests arrive. Your efforts will create unforgettable and unique memories that leave a lasting impression.
Responsibilities
Promote exceptional customer service by setting a positive example and consistently providing our guests with outstanding service and courtesy
Respond promptly and effectively to guest questions and requests
Fosters strong working relationships within Guest Services and with other departments by communicating effectively
Optimize the guest check-in and check-out process to ensure seamless and accurate experiences
Empower new team members with the essential procedures and techniques of exceptional guest service through comprehensive training
Excel at multitasking in a dynamic environment
Resolve guest concerns with attentive service recover
Physical Demands
Ability to lift, carry, push or pull 10 lbs
Stand, walk and work at times in confined spaces throughout the shift in full sight of guests
Qualifications
Education:
High school diploma or its equivalent
Hotel and Restaurant Certification:
preferred
2-years' combined experience in guest services and supervisory experience in hotels or related professional area preferred
Basic mathematical skills to operate and prepare calculations for financial reporting
Effective analytical skills to evaluate reservations and make informed decisions on room availability or guest resolutions with sound judgment
Full understanding and comfort working on a computer with MS Suite-Outlook, Word, Excel
Previous experience with hotel PMS systems a plus. Examples: FSPMS
Spire Hospitality – Equal Employment Opportunity Spire Hospitality, LLC is an Equal Opportunity Employer, including disability and veterans.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
EOE/AA
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Technology, Information and Internet
#J-18808-Ljbffr