Globus Medical
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Robotics Field Service Engineer
role at
Globus Medical
Overview Globus Medical moves with urgency to deliver innovations that improve the quality of life for patients with musculoskeletal disorders. We partner with researchers and educators to transform clinical insights into tangible solutions that improve surgical techniques and outcomes.
Essential Functions
Interfaces with internal and external customers in the coordination, planning, implementation, maintenance and service issues for Globus Medical products
Installs Globus Medical products on-site at customer locations (hospitals) in accordance with official installation procedures
Performs site acceptance testing to demonstrate operational performance per product specifications and formal test procedures
Demonstrates system functionality to customer representatives and secures documented evidence of their concurrence
Responds to customer issues or complaints regarding product performance by diagnosing problems, replacing or repairing components, and confirming resolution
Performs preventative maintenance on-site at existing customer facilities
Updates and upgrades products to resolve issues and enhance system capabilities
Documents customer feedback, issues and complaints in line with Globus procedures
Documents results of customer visits including installation and system functionality test reports
Participates in and supports returned material authorization (RMA) processing
National and possible international travel in support of equipment; travel is expected to vary by deployment, with less travel as more equipment is deployed in the Northwest
Adheres to the company Code of Conduct, the AdvaMed Code, MedTech Code, and all other company policies
Ensures compliance with applicable laws and regulations by completing training and maintaining knowledge relevant to the role
Represents the company professionally and upholds ethical business practices in all interactions
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Qualifications
Bachelor’s Degree required; science or engineering degree preferred
Minimum of 5 years of experience as a Field Service Engineer in a technical customer service/field service role; experience in the medical device industry preferred
Experience with GMP and ISO standards and a strong understanding of healthcare capital equipment
Ability to access hospital settings and keep vendor requirements up to date
Proficient in MS Office, especially MS Excel
Knowledge of quality and/or reliability engineering is a plus
Ability to travel on short notice and provide service in assigned geography
Self-starter; able to work independently and as a key contributor in small teams
Excellent oral, written, and graphical communication skills
Physical Demands The physical demands listed here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Required to sit; climb or balance; and stoop, kneel, crouch or crawl
Required to regularly lift and/or move up to 10 pounds, and occasionally up to 25 pounds
Required to possess vision abilities, including close, distance, color, peripheral vision, depth perception and the ability to adjust focus
Our Values
Passionate about Innovation : Improving patient care by delivering advanced technology to customers and continuously developing better solutions
Customer Focused : Listen to customers’ needs and respond with a sense of urgency
Teamwork : Working together, valuing every person, treating each other with respect, and supporting one another
Driven : Nimble, results-oriented and decisive in delivering solutions that improve lives
Globus Medical is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, age, disability, marital status, pregnancy, national origin or citizenship. We are committed to a diverse workforce and an inclusive environment.
Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that may be required. Duties may change at any time with or without notice.
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Robotics Field Service Engineer
role at
Globus Medical
Overview Globus Medical moves with urgency to deliver innovations that improve the quality of life for patients with musculoskeletal disorders. We partner with researchers and educators to transform clinical insights into tangible solutions that improve surgical techniques and outcomes.
Essential Functions
Interfaces with internal and external customers in the coordination, planning, implementation, maintenance and service issues for Globus Medical products
Installs Globus Medical products on-site at customer locations (hospitals) in accordance with official installation procedures
Performs site acceptance testing to demonstrate operational performance per product specifications and formal test procedures
Demonstrates system functionality to customer representatives and secures documented evidence of their concurrence
Responds to customer issues or complaints regarding product performance by diagnosing problems, replacing or repairing components, and confirming resolution
Performs preventative maintenance on-site at existing customer facilities
Updates and upgrades products to resolve issues and enhance system capabilities
Documents customer feedback, issues and complaints in line with Globus procedures
Documents results of customer visits including installation and system functionality test reports
Participates in and supports returned material authorization (RMA) processing
National and possible international travel in support of equipment; travel is expected to vary by deployment, with less travel as more equipment is deployed in the Northwest
Adheres to the company Code of Conduct, the AdvaMed Code, MedTech Code, and all other company policies
Ensures compliance with applicable laws and regulations by completing training and maintaining knowledge relevant to the role
Represents the company professionally and upholds ethical business practices in all interactions
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Qualifications
Bachelor’s Degree required; science or engineering degree preferred
Minimum of 5 years of experience as a Field Service Engineer in a technical customer service/field service role; experience in the medical device industry preferred
Experience with GMP and ISO standards and a strong understanding of healthcare capital equipment
Ability to access hospital settings and keep vendor requirements up to date
Proficient in MS Office, especially MS Excel
Knowledge of quality and/or reliability engineering is a plus
Ability to travel on short notice and provide service in assigned geography
Self-starter; able to work independently and as a key contributor in small teams
Excellent oral, written, and graphical communication skills
Physical Demands The physical demands listed here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Required to sit; climb or balance; and stoop, kneel, crouch or crawl
Required to regularly lift and/or move up to 10 pounds, and occasionally up to 25 pounds
Required to possess vision abilities, including close, distance, color, peripheral vision, depth perception and the ability to adjust focus
Our Values
Passionate about Innovation : Improving patient care by delivering advanced technology to customers and continuously developing better solutions
Customer Focused : Listen to customers’ needs and respond with a sense of urgency
Teamwork : Working together, valuing every person, treating each other with respect, and supporting one another
Driven : Nimble, results-oriented and decisive in delivering solutions that improve lives
Globus Medical is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, age, disability, marital status, pregnancy, national origin or citizenship. We are committed to a diverse workforce and an inclusive environment.
Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that may be required. Duties may change at any time with or without notice.
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