Goldener Hirsch, Auberge Resorts Collection
Front Office Supervisor
Goldener Hirsch, Auberge Resorts Collection, Park City, Utah, United States, 84060
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Front Office Supervisor
role at
Goldener Hirsch, Auberge Resorts Collection .
Nestled in the heart of Deer Valley in Utah's Wasatch Mountains, the Goldener Hirsch Inn and Residences offers luxury accommodations and attentive service, including 18 rooms in the Inn and 49 rooms in the Residences, with five-star amenities.
Job Description
Key Responsibilities
Guest Services & Operations: Oversee and assist with check-in and check-out processes, ensuring efficiency, accuracy, and a welcoming experience.
Team Leadership & Training: Supervise front desk staff, providing guidance, training, and support to uphold exceptional customer service standards and policy adherence.
Reservations & Room Management: Monitor and manage room reservations, ensuring accuracy, availability, and timely handling of special requests or discrepancies.
Guest Relations & Problem Resolution: Address guest inquiries, concerns, and issues promptly and professionally, maintaining a positive and hospitable front desk environment.
Shift Coordination & Task Delegation: Oversee front desk operations during assigned shifts, ensuring appropriate staffing, smooth transitions, and effective task delegation.
Interdepartmental Communication: Act as a liaison between guests and hotel departments, facilitating seamless communication to enhance the overall guest experience.
Reporting & Record Keeping: Maintain accurate records of guest interactions, transactions, and room availability, generating reports to support management decisions.
Qualifications
Experience: 2+ years of hotel reception experience, preferably in a 4 or 5 star hotel.
Technical Skills: Extensive knowledge of Google Applications, including Gmail, Calendar, and Tasks.
Software Knowledge: Alice and Opera experience preferred.
Leadership: Previous supervisory experience preferred.
Customer Service Excellence: Strong interpersonal and communication skills, with a passion for delivering outstanding hospitality.
Flexibility: Willingness to work a variety of shifts, including evenings, weekends, and holidays as needed.
Job Details
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Other
Industries: Hospitality
Additional Information
Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. Follow us on social media: @AubergeResorts. GHI Operating Company LLC is an Equal Opportunity Employer, M/F/D/V. GHI provides equal employment opportunities to all team members and applicants without regard to race, color, religion, sex, national origin, age, disability, or genetics, and complies with applicable state and local laws.
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Front Office Supervisor
role at
Goldener Hirsch, Auberge Resorts Collection .
Nestled in the heart of Deer Valley in Utah's Wasatch Mountains, the Goldener Hirsch Inn and Residences offers luxury accommodations and attentive service, including 18 rooms in the Inn and 49 rooms in the Residences, with five-star amenities.
Job Description
Key Responsibilities
Guest Services & Operations: Oversee and assist with check-in and check-out processes, ensuring efficiency, accuracy, and a welcoming experience.
Team Leadership & Training: Supervise front desk staff, providing guidance, training, and support to uphold exceptional customer service standards and policy adherence.
Reservations & Room Management: Monitor and manage room reservations, ensuring accuracy, availability, and timely handling of special requests or discrepancies.
Guest Relations & Problem Resolution: Address guest inquiries, concerns, and issues promptly and professionally, maintaining a positive and hospitable front desk environment.
Shift Coordination & Task Delegation: Oversee front desk operations during assigned shifts, ensuring appropriate staffing, smooth transitions, and effective task delegation.
Interdepartmental Communication: Act as a liaison between guests and hotel departments, facilitating seamless communication to enhance the overall guest experience.
Reporting & Record Keeping: Maintain accurate records of guest interactions, transactions, and room availability, generating reports to support management decisions.
Qualifications
Experience: 2+ years of hotel reception experience, preferably in a 4 or 5 star hotel.
Technical Skills: Extensive knowledge of Google Applications, including Gmail, Calendar, and Tasks.
Software Knowledge: Alice and Opera experience preferred.
Leadership: Previous supervisory experience preferred.
Customer Service Excellence: Strong interpersonal and communication skills, with a passion for delivering outstanding hospitality.
Flexibility: Willingness to work a variety of shifts, including evenings, weekends, and holidays as needed.
Job Details
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Other
Industries: Hospitality
Additional Information
Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. Follow us on social media: @AubergeResorts. GHI Operating Company LLC is an Equal Opportunity Employer, M/F/D/V. GHI provides equal employment opportunities to all team members and applicants without regard to race, color, religion, sex, national origin, age, disability, or genetics, and complies with applicable state and local laws.
#J-18808-Ljbffr