Michaels Stores
Customer Experience Manager FT
Michaels Stores, Ellicott City, Maryland, United States, 21042
Overview
Join to apply for the
Customer Experience Manager FT
role at
Michaels Stores . Store - BALT-ELLICOTT CITY, MD Responsibilities
Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold the team accountable for store conditions and results Ensure all front end policies and procedures are followed; achieve KPIs and manage the team to achieve their role KPIs Plan and lead the execution of class and in-store events in accordance with Company programs Lead the omnichannel processes Manage and execute shrink and safety programs Assist with cash reconciliation and bank deposits Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed Assist with the onboarding of new Team Members Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of the team; utilize leadership competencies for continued self-development Serve as Manager on Duty (MOD) Interact with others in an accepting and respectful manner; remain positive and respectful, promote commitment to the organization’s vision and values; project a positive image; and serve as a role model for others Acknowledge customers, help locate products, and provide solutions Participate in truck unloading and stocking processes to ensure truck standards are followed and completed within budget Manage and execute the shrink and safety programs Cross train in Custom Framing selling and production In select stores that do not have a Framing Manager only, responsibilities also include leading the delivery of high-quality custom framing solutions to customers on time by planning and managing the completion of framing workload in partnership with the Store Manager Qualifications and Skills
Retail management experience preferred Physical Requirements
Ability to remain standing for long periods of time Ability to move throughout the store Regular bending, lifting, carrying, reaching, and stretching Lifting heavy boxes and accessing high shelves by ladder or similar equipment If you need help performing these essential functions of the job, please contact your supervisor to determine if a reasonable accommodation is available Public retail store setting taking care of customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or unloading trucks; Frame shop contains glass cutter and heat press; work hours may include nights, weekends and early mornings Work Environment
Public retail store setting; climate-controlled public areas Benefits and Equal Opportunity
At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and more. For more information, visit mikbenefits.com. Michaels is an Equal Opportunity Employer.
We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. If a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL). Seniority level
Mid-Senior level Employment type
Full-time Job function
Other Industries
Retail
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Join to apply for the
Customer Experience Manager FT
role at
Michaels Stores . Store - BALT-ELLICOTT CITY, MD Responsibilities
Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold the team accountable for store conditions and results Ensure all front end policies and procedures are followed; achieve KPIs and manage the team to achieve their role KPIs Plan and lead the execution of class and in-store events in accordance with Company programs Lead the omnichannel processes Manage and execute shrink and safety programs Assist with cash reconciliation and bank deposits Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed Assist with the onboarding of new Team Members Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of the team; utilize leadership competencies for continued self-development Serve as Manager on Duty (MOD) Interact with others in an accepting and respectful manner; remain positive and respectful, promote commitment to the organization’s vision and values; project a positive image; and serve as a role model for others Acknowledge customers, help locate products, and provide solutions Participate in truck unloading and stocking processes to ensure truck standards are followed and completed within budget Manage and execute the shrink and safety programs Cross train in Custom Framing selling and production In select stores that do not have a Framing Manager only, responsibilities also include leading the delivery of high-quality custom framing solutions to customers on time by planning and managing the completion of framing workload in partnership with the Store Manager Qualifications and Skills
Retail management experience preferred Physical Requirements
Ability to remain standing for long periods of time Ability to move throughout the store Regular bending, lifting, carrying, reaching, and stretching Lifting heavy boxes and accessing high shelves by ladder or similar equipment If you need help performing these essential functions of the job, please contact your supervisor to determine if a reasonable accommodation is available Public retail store setting taking care of customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or unloading trucks; Frame shop contains glass cutter and heat press; work hours may include nights, weekends and early mornings Work Environment
Public retail store setting; climate-controlled public areas Benefits and Equal Opportunity
At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and more. For more information, visit mikbenefits.com. Michaels is an Equal Opportunity Employer.
We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. If a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL). Seniority level
Mid-Senior level Employment type
Full-time Job function
Other Industries
Retail
#J-18808-Ljbffr