SSA Group
Manager of Catering Operations
Base Pay Range:
$55,000.00/yr - $65,000.00/yr
Location:
Onsite, Minnesota Zoo, SSA Group
Department:
Catering & Events
Reports to:
(Sr.) Director, Catering / General Manager / Assistant General Manager
Key Responsibilities
Negotiate catering contracts and secure signed agreements to align with company policies.
Accompany venue sales team on site tours and conduct menu tastings to showcase event capabilities.
Develop and implement strategies to sell, and upsell, catering services to new and returning clients.
Plan and upsell functions with clients, including space requirements, times, equipment, menus, themes, and decorations.
Respond to client requests promptly and ensure client satisfaction.
Develop seasonal promotions or packages to increase sales.
Develop and implement detailed plans for catering events, including event orders, pull sheets, execution timelines, staffing schedules, visual appeal and logistics layouts.
Coordinate with sales representatives to understand event requirements and ensure all details are accurately captured and executed.
Oversee the setup, execution, and breakdown of events, ensuring all aspects run smoothly and efficiently.
Ensure all equipment, supplies, and materials are available and in good working condition for events.
Walk event spaces with Sales Team before events to ensure everything is in working order and address any issues promptly.
Communicate and collaborate effectively with the Sales Team, Culinary Team, and other departments involved in events, developing and implementing new strategies and procedures where necessary to ensure events are executed flawlessly.
Maintain strong, positive relationships with internal and external clients to encourage repeat business.
Proactively and transparently communicate with clients throughout the sales and detailing process.
Qualifications
Strong interpersonal and communication skills across all levels of an organization.
Advanced leadership skills with an understanding of team building and development, while fostering partnerships.
Exceptional problem solving and decision making skills combined with the ability to be organized.
Demonstrates financial management, analytical, and planning skills.
Demonstrates the ability to remain flexible in a fast-paced environment.
Computer knowledge and skill level for basic office functions.
Physical ability to stand for extended periods and move and handle boxes (35lbs) as necessary to operation.
Ability to work varied hours/days, including nights, weekends and holidays, as needed.
Minimum 4 years catering sales, operations and/or event planning management experience preferred; 6+ years strong consideration.
Working knowledge of Tripleseat is a plus.
Must be 18 or older.
Compensation & Benefits
Full-Time, Exempt
Final compensation determined by experience, education, and internal equity.
Flexible Vacation or Time Away From Work (TAFW) plan: no accruals.
Medical, Dental, Vision, Life Insurance and other voluntary benefits.
401(k) program with a 15% company match (eligible after one year).
Short-Term and Long-Term Disability.
Birthing Parent Plan up to 6-8 weeks fully paid leave.
Up to 5 days Paid Bereavement Leave.
$75 monthly cell phone stipend.
Accrued paid sick leave in accordance with state law.
Equal Opportunity Employer SSA Group, LLC and its family of companies are equal opportunity employers. All applicants are considered in compliance with all applicable federal, state and local laws. If you are a California resident, SSA Group provides a California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice. If you are a San Francisco resident, SSA Group will consider qualified applicants in accordance with the San Francisco Fair Chance Ordinance.
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$55,000.00/yr - $65,000.00/yr
Location:
Onsite, Minnesota Zoo, SSA Group
Department:
Catering & Events
Reports to:
(Sr.) Director, Catering / General Manager / Assistant General Manager
Key Responsibilities
Negotiate catering contracts and secure signed agreements to align with company policies.
Accompany venue sales team on site tours and conduct menu tastings to showcase event capabilities.
Develop and implement strategies to sell, and upsell, catering services to new and returning clients.
Plan and upsell functions with clients, including space requirements, times, equipment, menus, themes, and decorations.
Respond to client requests promptly and ensure client satisfaction.
Develop seasonal promotions or packages to increase sales.
Develop and implement detailed plans for catering events, including event orders, pull sheets, execution timelines, staffing schedules, visual appeal and logistics layouts.
Coordinate with sales representatives to understand event requirements and ensure all details are accurately captured and executed.
Oversee the setup, execution, and breakdown of events, ensuring all aspects run smoothly and efficiently.
Ensure all equipment, supplies, and materials are available and in good working condition for events.
Walk event spaces with Sales Team before events to ensure everything is in working order and address any issues promptly.
Communicate and collaborate effectively with the Sales Team, Culinary Team, and other departments involved in events, developing and implementing new strategies and procedures where necessary to ensure events are executed flawlessly.
Maintain strong, positive relationships with internal and external clients to encourage repeat business.
Proactively and transparently communicate with clients throughout the sales and detailing process.
Qualifications
Strong interpersonal and communication skills across all levels of an organization.
Advanced leadership skills with an understanding of team building and development, while fostering partnerships.
Exceptional problem solving and decision making skills combined with the ability to be organized.
Demonstrates financial management, analytical, and planning skills.
Demonstrates the ability to remain flexible in a fast-paced environment.
Computer knowledge and skill level for basic office functions.
Physical ability to stand for extended periods and move and handle boxes (35lbs) as necessary to operation.
Ability to work varied hours/days, including nights, weekends and holidays, as needed.
Minimum 4 years catering sales, operations and/or event planning management experience preferred; 6+ years strong consideration.
Working knowledge of Tripleseat is a plus.
Must be 18 or older.
Compensation & Benefits
Full-Time, Exempt
Final compensation determined by experience, education, and internal equity.
Flexible Vacation or Time Away From Work (TAFW) plan: no accruals.
Medical, Dental, Vision, Life Insurance and other voluntary benefits.
401(k) program with a 15% company match (eligible after one year).
Short-Term and Long-Term Disability.
Birthing Parent Plan up to 6-8 weeks fully paid leave.
Up to 5 days Paid Bereavement Leave.
$75 monthly cell phone stipend.
Accrued paid sick leave in accordance with state law.
Equal Opportunity Employer SSA Group, LLC and its family of companies are equal opportunity employers. All applicants are considered in compliance with all applicable federal, state and local laws. If you are a California resident, SSA Group provides a California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice. If you are a San Francisco resident, SSA Group will consider qualified applicants in accordance with the San Francisco Fair Chance Ordinance.
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