Mark-Taylor, Inc.
Mark‑Taylor is the region’s longest‑standing investment manager, developer and owner of Class‑A multifamily real estate on behalf of numerous third‑party owners. We are proud to be recognized as Ranking Arizona’s #1 Multifamily Builder and Manager, a Best Place to Work in the Multifamily Industry, Healthiest Employer by the Phoenix Business Journal, and more.
As our portfolio continues to grow, so does our Integrated Operations Network. Mark‑Taylor is hiring a Resident Relations Specialist I to assist with addressing common resident questions and concerns, resolving issues promptly, and escalating more complex matters when necessary.
As a Resident Relations Specialist I, you will work at our Corporate office located in the McCormick Ranch neighborhood of Scottsdale, AZ. You will represent Mark‑Taylor by effectively collaborating with onsite community teams to provide an exceptional experience to our residents.
Responsibilities
Answer inbound calls from current residents regarding routine inquiries, such as lease terms, rent payment processes, maintenance requests, and community policies.
Meet weekly target goal of calls at 85% consistency.
Accurately document calls in PMS and CRM for follow‑up.
Deliver a high standard of customer support, aiming to enhance resident satisfaction and loyalty.
Follow standard operating procedures to ensure accuracy and compliance.
Participate in ongoing training and development through Mark‑Taylor programs and San Casa virtual learning to stay updated on policies and best practices.
Qualifications
Entry‑level customer service or contact center experience is preferred.
Strong communication and interpersonal skills to engage with prospective residents professionally and empathetically.
Demonstrated ability to remain calm and effective in high‑call volume situations.
Proficiency with basic computer applications and a proven ability to quickly adapt to new systems.
Benefits
Opportunities for career growth
Employee referral program
Paid time off, paid sick time, paid holidays, paid volunteer time
Medical, dental, vision benefits, including paid parental leave
401(k) with company match
Employee appreciation events
MT Wellness program with optional Gympass membership
Access to all Mark‑Taylor residential amenities (including our resort‑style pools and fitness centers)
Mark‑Taylor is an equal opportunity employer and a drug‑free workplace. All employees undergo pre‑employment screening which includes drug testing.
The starting hourly pay rate for Resident Relations Specialist I is $20.50. This position is eligible for monthly bonuses and requires weekend availability.
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As our portfolio continues to grow, so does our Integrated Operations Network. Mark‑Taylor is hiring a Resident Relations Specialist I to assist with addressing common resident questions and concerns, resolving issues promptly, and escalating more complex matters when necessary.
As a Resident Relations Specialist I, you will work at our Corporate office located in the McCormick Ranch neighborhood of Scottsdale, AZ. You will represent Mark‑Taylor by effectively collaborating with onsite community teams to provide an exceptional experience to our residents.
Responsibilities
Answer inbound calls from current residents regarding routine inquiries, such as lease terms, rent payment processes, maintenance requests, and community policies.
Meet weekly target goal of calls at 85% consistency.
Accurately document calls in PMS and CRM for follow‑up.
Deliver a high standard of customer support, aiming to enhance resident satisfaction and loyalty.
Follow standard operating procedures to ensure accuracy and compliance.
Participate in ongoing training and development through Mark‑Taylor programs and San Casa virtual learning to stay updated on policies and best practices.
Qualifications
Entry‑level customer service or contact center experience is preferred.
Strong communication and interpersonal skills to engage with prospective residents professionally and empathetically.
Demonstrated ability to remain calm and effective in high‑call volume situations.
Proficiency with basic computer applications and a proven ability to quickly adapt to new systems.
Benefits
Opportunities for career growth
Employee referral program
Paid time off, paid sick time, paid holidays, paid volunteer time
Medical, dental, vision benefits, including paid parental leave
401(k) with company match
Employee appreciation events
MT Wellness program with optional Gympass membership
Access to all Mark‑Taylor residential amenities (including our resort‑style pools and fitness centers)
Mark‑Taylor is an equal opportunity employer and a drug‑free workplace. All employees undergo pre‑employment screening which includes drug testing.
The starting hourly pay rate for Resident Relations Specialist I is $20.50. This position is eligible for monthly bonuses and requires weekend availability.
#J-18808-Ljbffr