Plymouth Rock Assurance
Customer Service Representative - Training Provided
Plymouth Rock Assurance, Boston, Massachusetts, us, 02298
Customer Service Representative - Training Provided
As a Customer Service Associate, you will be responsible for delivering superior experiences to our customers by phone, email, and text. The inquiries will be about our auto insurance product. You will use critical thinking skills and computer navigation to solve customer problems in this dynamic, fast‑paced environment.
No prior insurance experience is required . Extensive, fully paid training and support will be provided.
Essential Functions & Responsibilities
Provide extraordinary service on all inquiries regarding our auto insurance product via phone, email, text, and chat.
Ensure every customer interaction results in a great customer experience.
Develop and maintain strong knowledge of our product.
Accurately enter and update policy information into processing systems.
Build enduring relationships with agents, customers, and team members.
Learn something new every day and apply it to future interactions.
Qualifications and Education
Excellent oral and written communication skills.
Bachelor’s or Associate Degree preferred (or working toward a degree).
Ability to multitask and adapt to changes quickly.
Capability to identify and address customer’s needs to ensure an outstanding experience on every interaction.
Capacity to work in a fast pace supporting the rapid growth of our customer base.
Self‑motivated individual to meet & exceed goals.
Proficient in Microsoft Office.
Minimum of 1 year overall work experience preferred.
Perks and Benefits
4 weeks accrued paid time off + 9 paid national holidays per year.
Free onsite gym at our Boston location.
Tuition reimbursement.
Low cost and excellent coverage health insurance options start on Day 1 (medical, dental, vision).
Robust health and wellness program and fitness reimbursements.
Auto and home insurance discounts.
Matching gift opportunities.
Annual 401(k) Employer Contribution up to 7.5% of your base salary.
Various paid family leave options including Paid Parental Leave.
Resources to promote professional development (LinkedIn Learning and licensure assistance).
Convenient location directly across from South Station and Pre‑Tax Commuter Benefits.
Salary: $45,000 a year.
About the Company The Plymouth Rock Company and its affiliated group write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid‑Atlantic. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.
Seniority level Entry level
Employment type Full‑time
Job function Customer Service
Industries Insurance
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No prior insurance experience is required . Extensive, fully paid training and support will be provided.
Essential Functions & Responsibilities
Provide extraordinary service on all inquiries regarding our auto insurance product via phone, email, text, and chat.
Ensure every customer interaction results in a great customer experience.
Develop and maintain strong knowledge of our product.
Accurately enter and update policy information into processing systems.
Build enduring relationships with agents, customers, and team members.
Learn something new every day and apply it to future interactions.
Qualifications and Education
Excellent oral and written communication skills.
Bachelor’s or Associate Degree preferred (or working toward a degree).
Ability to multitask and adapt to changes quickly.
Capability to identify and address customer’s needs to ensure an outstanding experience on every interaction.
Capacity to work in a fast pace supporting the rapid growth of our customer base.
Self‑motivated individual to meet & exceed goals.
Proficient in Microsoft Office.
Minimum of 1 year overall work experience preferred.
Perks and Benefits
4 weeks accrued paid time off + 9 paid national holidays per year.
Free onsite gym at our Boston location.
Tuition reimbursement.
Low cost and excellent coverage health insurance options start on Day 1 (medical, dental, vision).
Robust health and wellness program and fitness reimbursements.
Auto and home insurance discounts.
Matching gift opportunities.
Annual 401(k) Employer Contribution up to 7.5% of your base salary.
Various paid family leave options including Paid Parental Leave.
Resources to promote professional development (LinkedIn Learning and licensure assistance).
Convenient location directly across from South Station and Pre‑Tax Commuter Benefits.
Salary: $45,000 a year.
About the Company The Plymouth Rock Company and its affiliated group write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid‑Atlantic. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.
Seniority level Entry level
Employment type Full‑time
Job function Customer Service
Industries Insurance
#J-18808-Ljbffr