Fujitec Elevator (US & Canada)
Service & Repair Operations Manager
Fujitec Elevator (US & Canada), Santa Fe Springs, California, United States, 90670
Job Summary
Manage all service and repair operations to ensure the department functions profitability. This position exercises discretion and independent judgement with respect to matters of significance. Essential Duties
Supervise superintendents and IUEC employees by providing direction and training, and communicating company policies, procedures and objectives. Includes hiring, supervising performance management, and administering progressive discipline. Administer company safety program. Includes performing safety audits when necessary and stressing the importance of safety to all employees. Visit job sites and perform quality audits to ensure that route work is being completed efficiently and in a cost-effective manner. Use accounting reports and internal systems to review route management and callbacks. Includes making necessary changes to improve profitability. Provide technical input to sales staff on the scope of work and materials needed to bid repair or service work. Includes calculating labor and material costs. Work with branch manager and service sales managers and account managers to address customers’ needs. Administer parts program for contract service and repair to meet budget expectations and customer satisfaction. Efficiently schedule labor resources and manage performance to estimates. Manage an operating budget to ensure the branch service budget is met. Forecast labor, material and field performance each month. Ensure monthly service & repair plans are met, both revenue and margin. Provide monthly forecast to the branch manager for service and repair. Ensure weekly payroll is accurate and implement changes when needed. Maintain and provide real‑time updates of repair tracker and schedule for all billable and non‑billable repair work. Liaison between field teams and factory/engineering for support as needed. Help troubleshoot and provide technical input to field teams. Order materials and tools for repair projects and set up projects for success. Deliver parts/material to repair projects as needed to keep IUEC employees on jobsites. Maintain and develop strong relationships with all customers. Oversee other P&L responsibilities and tasks per the direction of the Branch Manager. Job Qualifications
Education: Associate’s in related field. Experience: Minimum 5 years of industry experience. Requires a valid driver’s license and a satisfactory Motor Vehicle Report. Local Travel Expectations: 50%. Skills/Core Competencies
Technical Professional Knowledge Teamwork and Cooperation Communication Customer Service Orientation Initiative Planning and Organizing WORK ENVIRONMENT AND EXPECTATIONS
Job duties are performed mainly within an established office environment under normal lighting and climate‑controlled tolerances. The noise level in the work environment is usually low to moderate. When the employee has cause to visit a work site, the employee is regularly exposed to wet and/or humid conditions; moving mechanical parts; high, precarious places and outdoor weather conditions. The noise in the work environment is often loud. Working across different departments and in a team environment. Needs to interact with different types of people and adapt as necessary to complete job functions. Requires a consistent physical presence at the branch office to oversee shared services functions and employees, normally achieved by working standard business hours. Certain positions will require a flexibility of working hours to meet the demands of the job and the direction of the manager. Physical Requirements
Prolonged periods of standing and walking. Prolonged periods sitting at a desk and working on a computer. Must be able to lift to 40 pounds at times. Pay Transparency Information
Lorem ipsum dolor sit amet, consectetur adipiscing elit.
$121,796 - $145,934
is the anticipated low and high range of wages for this position. Actual salaries will vary and will be based on various factors, such as candidate's location, qualifications, skills, competencies, and proficiency for the role. In addition to base pay, full‑time employees are eligible for insurance (medical, dental, vision, life, short‑term disability, and long‑term disability) and a 401(k) plan, all subject to the terms and conditions of those plans, which may change from time to time. Employees are also eligible for certain paid‑time off benefits pursuant to our policies (which may change from time to time) and applicable laws. This job description does not constitute a written or implied contract of employment. This job description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or work conditions associated with the job. Furthermore, the employer may revise or change job duties and responsibilities as the need arises. Fujitec America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other applicable statutorily protected group status under local, state, or federal law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Applicants must be authorized to work for any employer in the U.S. We are currently unable to sponsor or take over sponsorship of an employment visa.
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Manage all service and repair operations to ensure the department functions profitability. This position exercises discretion and independent judgement with respect to matters of significance. Essential Duties
Supervise superintendents and IUEC employees by providing direction and training, and communicating company policies, procedures and objectives. Includes hiring, supervising performance management, and administering progressive discipline. Administer company safety program. Includes performing safety audits when necessary and stressing the importance of safety to all employees. Visit job sites and perform quality audits to ensure that route work is being completed efficiently and in a cost-effective manner. Use accounting reports and internal systems to review route management and callbacks. Includes making necessary changes to improve profitability. Provide technical input to sales staff on the scope of work and materials needed to bid repair or service work. Includes calculating labor and material costs. Work with branch manager and service sales managers and account managers to address customers’ needs. Administer parts program for contract service and repair to meet budget expectations and customer satisfaction. Efficiently schedule labor resources and manage performance to estimates. Manage an operating budget to ensure the branch service budget is met. Forecast labor, material and field performance each month. Ensure monthly service & repair plans are met, both revenue and margin. Provide monthly forecast to the branch manager for service and repair. Ensure weekly payroll is accurate and implement changes when needed. Maintain and provide real‑time updates of repair tracker and schedule for all billable and non‑billable repair work. Liaison between field teams and factory/engineering for support as needed. Help troubleshoot and provide technical input to field teams. Order materials and tools for repair projects and set up projects for success. Deliver parts/material to repair projects as needed to keep IUEC employees on jobsites. Maintain and develop strong relationships with all customers. Oversee other P&L responsibilities and tasks per the direction of the Branch Manager. Job Qualifications
Education: Associate’s in related field. Experience: Minimum 5 years of industry experience. Requires a valid driver’s license and a satisfactory Motor Vehicle Report. Local Travel Expectations: 50%. Skills/Core Competencies
Technical Professional Knowledge Teamwork and Cooperation Communication Customer Service Orientation Initiative Planning and Organizing WORK ENVIRONMENT AND EXPECTATIONS
Job duties are performed mainly within an established office environment under normal lighting and climate‑controlled tolerances. The noise level in the work environment is usually low to moderate. When the employee has cause to visit a work site, the employee is regularly exposed to wet and/or humid conditions; moving mechanical parts; high, precarious places and outdoor weather conditions. The noise in the work environment is often loud. Working across different departments and in a team environment. Needs to interact with different types of people and adapt as necessary to complete job functions. Requires a consistent physical presence at the branch office to oversee shared services functions and employees, normally achieved by working standard business hours. Certain positions will require a flexibility of working hours to meet the demands of the job and the direction of the manager. Physical Requirements
Prolonged periods of standing and walking. Prolonged periods sitting at a desk and working on a computer. Must be able to lift to 40 pounds at times. Pay Transparency Information
Lorem ipsum dolor sit amet, consectetur adipiscing elit.
$121,796 - $145,934
is the anticipated low and high range of wages for this position. Actual salaries will vary and will be based on various factors, such as candidate's location, qualifications, skills, competencies, and proficiency for the role. In addition to base pay, full‑time employees are eligible for insurance (medical, dental, vision, life, short‑term disability, and long‑term disability) and a 401(k) plan, all subject to the terms and conditions of those plans, which may change from time to time. Employees are also eligible for certain paid‑time off benefits pursuant to our policies (which may change from time to time) and applicable laws. This job description does not constitute a written or implied contract of employment. This job description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or work conditions associated with the job. Furthermore, the employer may revise or change job duties and responsibilities as the need arises. Fujitec America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other applicable statutorily protected group status under local, state, or federal law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Applicants must be authorized to work for any employer in the U.S. We are currently unable to sponsor or take over sponsorship of an employment visa.
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