Target
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The pay range per hour is $24.25 - $41.25. Pay is based on several factors which vary based on position, including labor markets and in some instances may include education, work experience and certifications. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at https://corporate.target.com/careers/benefits.
ALL ABOUT TARGET
Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here.
ALL ABOUT SERVICE & ENGAGEMENT
Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction and recovery. Advocates of both in-store and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage and ultimately guest loyalty. Empowered to make shopping quick and easy for guests at the check lanes, guest services, gift registry, pick-up and drive up while ensuring exceptional quality.
At Target, We Believe In Our Leaders Having Meaningful Experiences That Help Them Build And Develop Skills For a Career. The Role Of a Service And Engagement Team Leader Can Provide You With The Skills And Experience Of:
Guest service fundamentals, experience building a guest first team culture and driving loyalty programs
Guest engagement; problem solving and resolution
Retail business fundamentals including: department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies
Planning department(s) daily/weekly workload to support business priorities and deliver service and sales goals
Leading a team of hourly team members; including skills in interviewing, developing, coaching, evaluating and retaining talent
As a
Service And Engagement Team Leader , two days are never the same, but a typical day will most likely include the following responsibilities: Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences. Lead a team of Guest Advocates, Service Advocates and Front of Store Attendants to exceed guest service expectations by reducing wait times, ensuring friendly guest interactions, high quality service, and maintaining cleanliness standards. Lead and demonstrate a culture of executing onboarding and learning best practices; close skill gaps through development, coaching and team interactions. Understand sales goals, business reporting and guest insights to plan and execute daily/weekly workload to deliver store sales goals and guest engagement. Support Target Loyalty Programs to educate and promote benefits and offerings for guests. Support your direct leader by following training completion, checking understanding and supporting continuous education opportunities to drive proficiencies for all front-of-store experiences. Engage in consistent, meaningful development conversations throughout the team career path. Personalize recognition and appreciation of your team to reinforce critical guest service behaviors and a positive culture. With guidance from your direct leader, help lead a culture of accountability through clear expectations and performance management (listen, observe, recognize and coach). Respond quickly to guest concerns by de-escalating the situation and ensuring the team is supported to resolve issues. Ensure team members stay up-to-date on major promotions, brand launches and events. Evaluate candidates for open positions and develop a guest-centric team. Work a schedule that aligns to guest and business needs (early morning, evening, closing, overnight shifts, holidays and weekends). Support and enable team members to deliver pick up and drive up orders (including drive up returns and Starbucks) to digital guests, following all federal, state and local laws. Support guest services as needed. Demonstrate a culture of ethical conduct and compliance; lead the team to work in the same way and hold others accountable to this commitment. Lead and demonstrate a safety culture through modeling and recognizing safe behaviors, identifying hazards, and reporting/investigating injuries timely and accurately. Model creating a welcoming experience by greeting guests as you and your team complete daily tasks. Demonstrate how to engage with guests when assistance is needed and help solve their specific needs. Lead by thanking guests and let them know we’re happy they chose to shop at Target. Model the execution of physical security processes to enhance in-store security culture and protect merchandise. Support merchandise protection strategies across the total store; including ordering, storage and application as directed by best practices. If applicable, as a key carrier, follow all safe and secure training and processes. Address all store emergency and compliance needs. All other duties based on business needs. What we are looking for
You enjoy interacting and helping others - including guests and team members. You thrive in a fast-moving, highly active and physically demanding role, where teamwork, flexibility, and creative problem solving are key to success. You are open to working a flexible schedule with varying hours, days or shifts (including nights, weekends, holidays and other peak shopping times). The Good News Is that we have some amazing training that will help teach you everything you need to know to be a Service And Engagement Team Leader. But there are a few skills you should have from the get-go: High school diploma or equivalent Must be at least 18 years of age or older Previous retail experience preferred, but not required Lead and hold others accountable Ability to communicate on multiple frequency devices and operate handheld scanners and other technology Work independently and as part of a team Manage workload and prioritize tasks Welcoming and helpful attitude Effective communication skills Ability to remain focused in a fast-paced environment and accomplish multiple tasks We are an awesome place to work and care about our teams, so we want to be clear on a few basics that we expect: Access all areas of the building to respond to guest or team member issues Interpret instructions, reports and information Accurately handle cash register operations and related processes Scan, handle and move merchandise safely, including lifting up to 10 pounds regularly and up to 44 pounds occasionally Climb ladders as needed Flexible work schedule (nights, weekends and holidays) and reliable attendance Capable of working in varying temperatures and conditions while performing duties including Drive-Up and carryout as needed Ability to remain mobile for the duration of shift ADA: Target will provide reasonable accommodations with the application process upon request. If you have a disability and require assistance, please visit your nearest Target store or contact Guest Services at 1-800-440-0680 for more information. Seniority level: Mid-Senior level Employment type: Part-time Job function: Other Industries: Retail Referral programs may increase your chances of interviewing. Get notified about new Service Team Lead jobs in Hillsboro, OR.
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Service And Engagement Team Leader , two days are never the same, but a typical day will most likely include the following responsibilities: Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences. Lead a team of Guest Advocates, Service Advocates and Front of Store Attendants to exceed guest service expectations by reducing wait times, ensuring friendly guest interactions, high quality service, and maintaining cleanliness standards. Lead and demonstrate a culture of executing onboarding and learning best practices; close skill gaps through development, coaching and team interactions. Understand sales goals, business reporting and guest insights to plan and execute daily/weekly workload to deliver store sales goals and guest engagement. Support Target Loyalty Programs to educate and promote benefits and offerings for guests. Support your direct leader by following training completion, checking understanding and supporting continuous education opportunities to drive proficiencies for all front-of-store experiences. Engage in consistent, meaningful development conversations throughout the team career path. Personalize recognition and appreciation of your team to reinforce critical guest service behaviors and a positive culture. With guidance from your direct leader, help lead a culture of accountability through clear expectations and performance management (listen, observe, recognize and coach). Respond quickly to guest concerns by de-escalating the situation and ensuring the team is supported to resolve issues. Ensure team members stay up-to-date on major promotions, brand launches and events. Evaluate candidates for open positions and develop a guest-centric team. Work a schedule that aligns to guest and business needs (early morning, evening, closing, overnight shifts, holidays and weekends). Support and enable team members to deliver pick up and drive up orders (including drive up returns and Starbucks) to digital guests, following all federal, state and local laws. Support guest services as needed. Demonstrate a culture of ethical conduct and compliance; lead the team to work in the same way and hold others accountable to this commitment. Lead and demonstrate a safety culture through modeling and recognizing safe behaviors, identifying hazards, and reporting/investigating injuries timely and accurately. Model creating a welcoming experience by greeting guests as you and your team complete daily tasks. Demonstrate how to engage with guests when assistance is needed and help solve their specific needs. Lead by thanking guests and let them know we’re happy they chose to shop at Target. Model the execution of physical security processes to enhance in-store security culture and protect merchandise. Support merchandise protection strategies across the total store; including ordering, storage and application as directed by best practices. If applicable, as a key carrier, follow all safe and secure training and processes. Address all store emergency and compliance needs. All other duties based on business needs. What we are looking for
You enjoy interacting and helping others - including guests and team members. You thrive in a fast-moving, highly active and physically demanding role, where teamwork, flexibility, and creative problem solving are key to success. You are open to working a flexible schedule with varying hours, days or shifts (including nights, weekends, holidays and other peak shopping times). The Good News Is that we have some amazing training that will help teach you everything you need to know to be a Service And Engagement Team Leader. But there are a few skills you should have from the get-go: High school diploma or equivalent Must be at least 18 years of age or older Previous retail experience preferred, but not required Lead and hold others accountable Ability to communicate on multiple frequency devices and operate handheld scanners and other technology Work independently and as part of a team Manage workload and prioritize tasks Welcoming and helpful attitude Effective communication skills Ability to remain focused in a fast-paced environment and accomplish multiple tasks We are an awesome place to work and care about our teams, so we want to be clear on a few basics that we expect: Access all areas of the building to respond to guest or team member issues Interpret instructions, reports and information Accurately handle cash register operations and related processes Scan, handle and move merchandise safely, including lifting up to 10 pounds regularly and up to 44 pounds occasionally Climb ladders as needed Flexible work schedule (nights, weekends and holidays) and reliable attendance Capable of working in varying temperatures and conditions while performing duties including Drive-Up and carryout as needed Ability to remain mobile for the duration of shift ADA: Target will provide reasonable accommodations with the application process upon request. If you have a disability and require assistance, please visit your nearest Target store or contact Guest Services at 1-800-440-0680 for more information. Seniority level: Mid-Senior level Employment type: Part-time Job function: Other Industries: Retail Referral programs may increase your chances of interviewing. Get notified about new Service Team Lead jobs in Hillsboro, OR.
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