SmithRx
Who We Are
SmithRx is a rapidly growing, venture‑backed Health‑Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next‑generation drug acquisition platform driven by cutting‑edge technology, innovative cost‑saving tools, and best‑in‑class customer service. With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.
Company Values
Integrity: Do the right thing. Especially when it’s hard.
Courage: Embrace the challenge.
Together: Build bridges and lift up your colleagues.
Job Summary At SmithRx, helping people is at the core of our mission. We are seeking a skilled Bilingual Member Support Specialist to join our Member Support Team, assisting members with their pharmacy benefits. The ideal candidate is fluent in both written and spoken Spanish, possesses professional communication skills, and has a strong background in customer service.
Shift Information Shifts available within our call center operations include morning, evening, and weekend schedules. Specific shift availability may change; we cannot guarantee a particular shift will remain available at interview or offer.
What You Will Do
Answer inbound calls and make outbound phone calls to and from members, physicians, and pharmacies while delivering a world‑class member experience in both English and Spanish.
Follow‑up, resolve, and document issues related to the member interaction. Route inquiries needing further investigation to the appropriate department and conduct routine research as needed.
Educate members about their pharmacy benefits.
Deliver a one‑call resolution to our members by resolving inquiries to full solution.
Demonstrate a patient‑centric mindset and a high sense of urgency to solve member requests.
Work with highly sensitive information while maintaining Personal Protected Information (PPI) and Health Insurance Portability & Accountability Act (HIPAA).
Work through complex triage pathways and identify the correct pathway to resolve customer issues.
What You Will Bring To SmithRx
2+ years prior experience working within call center(s) in a bilingual (Spanish & English) role.
HS Diploma, GED or equivalent.
Prior experience resolving complex issues within a call center environment.
Proficiency in Windows, MS Office, G‑Suite.
Active listening, conversational speaking skills, with a high degree of empathy.
Adept multitasking skills.
Excellent verbal and written communication skills.
Passion for helping people.
Prior experience with Salesforce Service Cloud, Talkdesk or other CRM tools is preferred.
Prior experience with benefits, employer benefits, insurance, prescriptions, medical billing, or experience at a pharmacy is preferred.
What SmithRx Offers You
Competitive pay: $21.50 per hour.
Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life and AD&D Insurance.
3 Weeks Paid Time Off.
12 Paid Holidays.
Paid Parental Leave Benefits.
Flexible Spending Benefits.
401(k) Retirement Savings Program.
Short‑term and long‑term disability.
Wellness Benefits.
Commuter Benefits.
Employee Assistance Program (EAP).
Well‑stocked kitchen in office locations.
Professional development and training opportunities.
Seniority Level Entry level
Employment Type Full‑time
Job Function Management and Manufacturing
Industries Hospitals and Health Care
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Company Values
Integrity: Do the right thing. Especially when it’s hard.
Courage: Embrace the challenge.
Together: Build bridges and lift up your colleagues.
Job Summary At SmithRx, helping people is at the core of our mission. We are seeking a skilled Bilingual Member Support Specialist to join our Member Support Team, assisting members with their pharmacy benefits. The ideal candidate is fluent in both written and spoken Spanish, possesses professional communication skills, and has a strong background in customer service.
Shift Information Shifts available within our call center operations include morning, evening, and weekend schedules. Specific shift availability may change; we cannot guarantee a particular shift will remain available at interview or offer.
What You Will Do
Answer inbound calls and make outbound phone calls to and from members, physicians, and pharmacies while delivering a world‑class member experience in both English and Spanish.
Follow‑up, resolve, and document issues related to the member interaction. Route inquiries needing further investigation to the appropriate department and conduct routine research as needed.
Educate members about their pharmacy benefits.
Deliver a one‑call resolution to our members by resolving inquiries to full solution.
Demonstrate a patient‑centric mindset and a high sense of urgency to solve member requests.
Work with highly sensitive information while maintaining Personal Protected Information (PPI) and Health Insurance Portability & Accountability Act (HIPAA).
Work through complex triage pathways and identify the correct pathway to resolve customer issues.
What You Will Bring To SmithRx
2+ years prior experience working within call center(s) in a bilingual (Spanish & English) role.
HS Diploma, GED or equivalent.
Prior experience resolving complex issues within a call center environment.
Proficiency in Windows, MS Office, G‑Suite.
Active listening, conversational speaking skills, with a high degree of empathy.
Adept multitasking skills.
Excellent verbal and written communication skills.
Passion for helping people.
Prior experience with Salesforce Service Cloud, Talkdesk or other CRM tools is preferred.
Prior experience with benefits, employer benefits, insurance, prescriptions, medical billing, or experience at a pharmacy is preferred.
What SmithRx Offers You
Competitive pay: $21.50 per hour.
Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life and AD&D Insurance.
3 Weeks Paid Time Off.
12 Paid Holidays.
Paid Parental Leave Benefits.
Flexible Spending Benefits.
401(k) Retirement Savings Program.
Short‑term and long‑term disability.
Wellness Benefits.
Commuter Benefits.
Employee Assistance Program (EAP).
Well‑stocked kitchen in office locations.
Professional development and training opportunities.
Seniority Level Entry level
Employment Type Full‑time
Job Function Management and Manufacturing
Industries Hospitals and Health Care
#J-18808-Ljbffr